| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) |
| Lines of code | 510 |
| Technical Name |
cm_sa_return_reason |
| License | OPL-1 |
| Website | https://cm.sa |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) |
| Lines of code | 510 |
| Technical Name |
cm_sa_return_reason |
| License | OPL-1 |
| Website | https://cm.sa |
| Versions | 17.0 18.0 19.0 |
Customer Return Reason Enforcer
Make every customer return record why, so QA can finally see the pattern.
Odoo's return wizard has an optional reason dropdown that nobody fills in, so warehouse QA and operations managers have no data to root-cause why goods come back. This module makes a typed reason required on every customer return picking, with a configurable minimum length, an optional category, and a one-row-per-return log you can pivot by reason and product.
Customer Return Reason Enforcer
Require a typed reason on every customer return picking, with a pivot by reason and product for warehouse QA.
What it does
Warehouse QA and operations managers need to know why customers are returning goods: damage, wrong item, wrong size, customer change of mind. Without that data, root-cause analytics are impossible and recurring issues hide in plain sight.
Native Odoo has an optional Reason dropdown on the return wizard, but nobody fills it and the data is unusable for analytics.
What this module adds:
- Typed reason is mandatory on every customer return picking.
- Configurable minimum length so reps cannot bypass with a single character.
- Optional reason category (damage, wrong-item, wrong-size, customer-change-of-mind, other).
- One-row-per-return audit log captures the reason, category, product, quantity, and source order.
- Pivot view by reason, product, and month ships out of the box.
- Works on every customer return, no per-warehouse configuration required.
Who benefits
Warehouse managers, QA teams, and operations leads at SMB and mid-market companies with recurring return volume.
How it works
Wrapper on the return wizard plus a dedicated log model. No core-model inheritance of stock.picking. TransactionCase tested on Odoo 17, 18, and 19. Safe to install, safe to uninstall. Pairs naturally with our Reset-to-Draft Auditor and Change Reason Guard for complete operations-audit coverage.
What the module looks like
Real screenshots from a live Odoo 19 install. Every view is standard Odoo chrome, no bespoke widgets to learn.
Common questions
Does it inherit or patch core Odoo models?
_register_hook to wrap the target method at registry load, and the wrapper unwinds cleanly at uninstall. No schema changes to core tables, no monkey-patches, no Studio surgery.Does it work on Odoo Community, or only Enterprise?
Can I uninstall it cleanly if it does not fit?
What support do I get after buying?
Can Cube Master customise it for my company?
Beyond this module, Cube Master also builds:
We are a full technology house. The Odoo utility you are reading about is one part of what we ship. If your back office, website, or app team needs more, we have the team for it.
More from the Cube Master catalogue
We ship 33 single-feature utilities at the same price point. If this one solved a pain for you, the others probably will too.
About Cube Master
We blend mastery with creativity - نمزج الإتقان بالإبداع
Cube Master is a Saudi technology house based in Al-Mubarraz. We design, build, and run business systems for customers across the Gulf and beyond: end-to-end Odoo ERP rollouts, custom AI workflows, corporate websites, and mobile apps. Strategic technology partners with Microsoft, AWS, Odoo, and Umbraco.
The Odoo utility you are reading about is one small piece of what we ship. If you need any of the above for your company, talk to us.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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