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Conversations Dashboard - Shared Inbox for Multi-Channel Customer Conversations

by
Odoo

$ 493.52

v 19.0 Third Party
Live Preview
Availability
Odoo Online
Odoo.sh
On Premise
Lines of code 47030
Technical Name conversations_dashboard
LicenseOPL-1
Websitehttp://www.pragtech.co.in
Versions 14.0 15.0 16.0 17.0 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Lines of code 47030
Technical Name conversations_dashboard
LicenseOPL-1
Websitehttp://www.pragtech.co.in
Versions 14.0 15.0 16.0 17.0 18.0 19.0

Compatible with v16 - v19


Manage WhatsApp, Facebook & Instagram in one inbox

Simplify team communication and elevate customer experience with Conversations Dashboard - a shared inbox for WhatsApp, Facebook Messenger and Instagram Direct.

Centralize every message in one unified view, respond in real time and never lose track of a conversation again. Whether your customers reach out on social or chat, your team can manage all messages, media and interactions right inside Odoo.

Built for multi-channel efficiency, Conversations Dashboard helps your team engage faster, support smarter and strengthen relationships - all through one intuitive interface.

Stay connected. Stay responsive. Stay ahead.


Features that power seamless customer communication


Multi-channel Integration

Connect and manage conversations from WhatsApp, Facebook Messenger, and Instagram Direct within Odoo, unifying customer touchpoints and saving your team time jumping between apps.

Real-time messaging

Receive and send messages instantly, ensuring timely responses to customer inquiries - helping you resolve issues faster and increase customer satisfaction.

Unified inbox

Access all customer interactions in one place, eliminating the need to switch between different platforms, so your team never misses a message and can collaborate seamlessly.

Media support

Send and receive text, images and documents, facilitating rich communication with customers so you can provide faster resolutions, share details instantly and close more deals.

Conversation history

Maintain a complete log of all interactions, giving your team context for ongoing customer relationships, making follow-ups more personalized and boosting engagement.

User-friendly interface

Navigate through conversations effortlessly with an intuitive and clean interface, reducing training time and enabling your staff to focus on serving customers - not learning software.


Installation

Install this module to enable the Conversations Dashboard,Facebook Messenger, Instagram Messenger, Whatsapp Messenger system feature for your business.

Configuration

We are integrating the Conversations Dashboard module in Odoo with Facebook Messenger, Instagram Messenger, and WhatsApp. This setup allows your Odoo system to send and receive messages from all three platforms seamlessly.

1. Facebook Messenger Integration
  • Page Access Token: Enter the access token for your Facebook Page. This token allows Odoo to authenticate and send/receive messages via the Facebook Messenger API.
    Example: EAAJ...
  • Webhook Verify Token:Enter a token used to verify webhook communication between Facebook and Odoo. This ensures that the messages received by Odoo are coming from your verified Facebook Page.
    Example: abcd-efgh-ijkl
  • Verify Webhook (Checkbox): Enable this option if you want to verify the webhook automatically with Facebook during setup.
2. Instagram Messenger Integration
  • Instagram Page Access Token: Provide the access token for your Instagram Business Account. This token authenticates Odoo to send and receive Instagram messages.
    Example: IGQVJ...
  • Instagram Webhook Verify Token: Enter the token used to verify webhook communication between Instagram and Odoo.
    Example: abcd-efgh-ijkl
  • Verify Webhook (Checkbox): Enable this to verify the webhook automatically during integration.
WhatsApp Integration:
  • API (Dropdown): Select the API provider for your WhatsApp integration.
    Example: Meta API
  • Meta API Token: Paste your WhatsApp API Access Token. This is required to authenticate your Odoo system with Meta. (Field will remain hidden for security.)
  • Meta Webhook Verify Token: Enter the token used to verify webhook communication between Meta and Odoo.
    Example: 313332
  • Meta Phone Number ID: Enter the Phone Number ID assigned by Meta. This is used to send and receive WhatsApp messages
    Example: 157343627456852
  • Meta WhatsApp Business Account ID: Provide your registered WhatsApp Business Account ID.
    Example: 164654140054408

Workflow

Facebook Messenger
  • A customer sends a message (text, image, or document) via a Facebook Page Messenger.
  • The message is received in Odoo’s Conversations Dashboard in real-time through Meta API integration.
  • Agents can reply directly from Odoo, sending text, images, or documents back to the customer.
  • Odoo allows two-way communication, enabling both sending and receiving messages of all supported types (text, images, documents).
  • All interactions are logged in Odoo for tracking and record-keeping.
Instagram Messenger
  • A customer sends a direct message (text & image) to the connected Instagram account.
  • The message is received in Odoo’s Conversations Dashboard in real-time via Instagram API integration.
  • Agents can reply directly from Odoo, sending text & images back to the customer.
  • Odoo allows two-way communication, supporting both sending and receiving of text, images, and documents.
  • All interactions are logged in Odoo for tracking and maintaining a complete conversation history.
WhatsApp Messenger
  • A customer sends a message (text, image, or document) from their WhatsApp account.
  • The message is received in Odoo’s Conversations Dashboard in real-time.
  • Replies can be sent directly from Odoo, supporting text, images, or documents.
  • Odoo enables two-way communication, allowing both sending and receiving of messages seamlessly.
  • All interactions are logged in Odoo for tracking and maintaining a complete conversation history.

Empower businesses through intelligent, cost-effective solutions

Modern businesses face complex challenges. Our Odoo apps are designed to turn those challenges into opportunities - making your workflows intuitive, efficient and scalable. Crafted to make your business run smoother, faster and smarter.

Experience the difference of solutions built for real business needs, not just features.



The Odoo Conversations Dashboard is a unified inbox that allows sales, marketing, and customer service teams to view, manage, and respond to customer conversations from multiple channels - including WhatsApp, Facebook Messenger, Instagram Direct Messages and Live Chat - in one centralized interface.

The module supports integration with:

  • WhatsApp
  • Facebook Messenger
  • Instagram Direct Messages
3. Which types of messages can I send and receive?

You can send and receive text messages, images and documents across WhatsApp, Facebook Messenger and Instagram Direct Messages.

4. Are images and documents stored in Odoo?

Yes. All messages, including attached images and documents, are securely logged in Odoo for tracking and record-keeping.

5. Do all platforms support every type of message?

Yes, text, images, and documents are supported on WhatsApp, Facebook Messenger and Instagram Direct Messages, though certain platform-specific limits may apply.


Odoo Conversations Dashboard - Shared Inbox for Multi-Channel Customer Conversations

One-time Setup | 90 Days Support | Multilingual Compatibility

What's included in this

User Manual for Easy Onboarding

90 Days Support (Monday to Friday, 10 AM – 7 PM IST)

One-Time Setup for Seamless Integration

We support for English / French / Spanish at an additional cost

Works & tested on standard installations of Odoo with no third party apps

Free support only for odoo installations with no third party apps

Paid support availaible for Odoo installations with third party apps.

Our Service Offerings

Odoo Dedicated Resources
Odoo Success Packs
Odoo Turnkey Projects

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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
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compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
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