Dynamic Helpdesk Approval Process for Odoo

Helpdesk Approval Process is an advanced Odoo module that adds a flexible approval workflow to Helpdesk tickets. The approval process can be dynamically activated per Helpdesk team, allowing companies to enforce approvals only where required.

Managers and supervisors can review, approve, or reject tickets before they move forward or get closed, ensuring better control, compliance, and accountability.

🚀 Key Features

• Approval workflow for Odoo Helpdesk tickets
• Dynamic activation of approval process per Helpdesk team
• Manager and supervisor approval support
• Configurable approval stages
• Ticket states: Pending Approval, Approved, Rejected
• Approval history and tracking
• Designed for controlled and policy-driven support processes

🎯 Business Benefits

• Apply approval rules only to selected Helpdesk teams
• Flexible setup for multiple support workflows
• Improved service quality and governance
• Prevents unauthorized ticket stage changes
• Ideal for organizations with multiple support teams

⚙️ How the Helpdesk Approval Workflow Works

1. Enable the approval process for a specific Helpdesk team
2. Create or update a Helpdesk stage under that team
3. Submit the ticket for approval
4. Manager reviews the ticket
5. Ticket is approved or rejected based on defined rules

⚠️ Important Notes & Best Practices

This module works best with a fresh Helpdesk setup where no tickets exist across all Helpdesk teams.

Using the module on an existing Helpdesk with active or historical tickets may require additional adjustments or data cleanup.

For Helpdesk teams where the approval process is enabled, some standard Odoo Helpdesk behaviors are intentionally restricted to ensure workflow control:

• Kanban drag-and-drop stage updates are disabled
• Tickets cannot be moved freely between stages
• Each Helpdesk team operates with a single controlled stage
• Ticket progression is managed strictly through the approval process

These limitations are by design and help enforce approval rules, prevent unauthorized actions, and maintain process integrity.

🎥 Video Explanation

Watch a detailed video walkthrough explaining how the Helpdesk Approval Process works in Odoo.

🖼️ Screenshots

Below are example screenshots showing how the Helpdesk Approval Process works inside Odoo.

Activate Approval Process on Helpdesk Team

Update Stages

Submit Ticket for Approval

📧 Contact Us

For support, customization, or inquiries related to this module, please contact us:

Email: tklsmartsolutions@gmail.com

Keywords: Odoo Helpdesk Approval, Odoo Ticket Approval Workflow, Odoo Helpdesk Management, Odoo Support Approval Process, Odoo IT Helpdesk, Odoo Customer Support Workflow