Advanced AI Helpdesk | AI Support Copilot | Smart Reply Generator | Odoo Helpdesk Assistant
by echoBitz IT Solutions Pvt. Ltd. https://www.echobitzit.com$ 200.31
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) • Knowledge (knowledge) |
| Lines of code | 6587 |
| Technical Name |
eb_ai_helpdesk |
| License | OPL-1 |
| Website | https://www.echobitzit.com |
| Versions | 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) • Knowledge (knowledge) |
| Lines of code | 6587 |
| Technical Name |
eb_ai_helpdesk |
| License | OPL-1 |
| Website | https://www.echobitzit.com |
| Versions | 18.0 19.0 |
Advanced AI Helpdesk
for Odoo
Advanced AI Helpdesk transforms Odoo Helpdesk into an AI-assisted support workspace with multi-provider LLM connections, automatic ticket analysis, grounded reply suggestions, knowledge indexing, audit logs, and agent copilot tools.
Suggested Replies in Action
See how agents get AI-generated reply drafts grounded in your knowledge base and live Odoo records, ready to copy or send directly from the ticket.
Ticket Similarity Detection
Watch how the system surfaces related past tickets so agents can reuse proven resolutions, reduce repeat work, and resolve issues faster.
Floating Copilot in Action
See how the floating copilot stays available inside Odoo and helps agents with quick questions, record lookups, and guided support actions.
AI Helpdesk Dashboard
Watch how dashboards surface ticket health, team workload, and support activity signals so support leaders can act faster.
Key Features
A complete AI helpdesk enhancement suite for teams that want faster, more consistent ticket resolution inside Odoo.
Advanced AI Helpdesk combines LLM configuration, ticket analysis, knowledge grounding, suggested replies, dashboards, and audit controls into one business-ready support workspace.
Connect Gemini, OpenAI, Anthropic, OpenRouter, Groq, NVIDIA, or Ollama and switch the active provider from a single configuration panel.
Automatically review incoming tickets so agents can prioritize faster and respond with better context.
Upload internal documents, split them into chunks, and build searchable knowledge context for accurate AI-grounded answers.
Generate contextual response drafts that agents can copy or use directly in the ticket conversation flow.
Give agents an always-available AI assistant that can answer ERP questions and support workflows from anywhere in Odoo.
Visualize ticket activity, team workload, and overall support performance from connected helpdesk dashboards.
Apply meaningful helpdesk tags automatically so teams can organize, route, and review tickets more efficiently.
Define exactly which Odoo models and records can be used as grounding context before any AI response is generated.
Track prompts, responses, execution time, token usage, and provider outcomes for transparency and troubleshooting.
Update ticket priority and assign matching helpdesk tags automatically based on AI analysis results.
Blend native Odoo Knowledge articles with your custom AI knowledge base for richer support answers.
Let the assistant use approved live ERP records such as sales, invoices, or customers to answer ticket questions more accurately.
Manage provider credentials, active models, and connection testing from one controlled administration flow.
Move from ticket analysis to knowledge context, reply drafting, and final action inside one connected support experience.
Explore Advanced AI Helpdesk in Action
Jump into our YouTube playlist to see configuration, ticket analysis, dashboards, suggested replies, knowledge workflows, and the floating copilot inside Odoo.
Module Overview
Browse setup guidance, release notes, support channels, and FAQs for Advanced AI Helpdesk.
Installation
Install the module, update apps, and make sure Helpdesk, Mail, and Knowledge dependencies are available before configuration.
The Apps screen shows the module ready to install so administrators can activate it directly from the Odoo backend.
Ticket Analysis
Walk through automated ticket review so teams can see how incoming requests are assessed for faster handling.
The analysis list shows each processed ticket with its AI labels, suggested priority, configuration used, and response time.
The detailed analysis form shows the summary, priority hint, and the full set of generated reply drafts for one ticket.
Suggested Replies
Highlight the reply drafting flow so agents can generate grounded responses without rewriting common answers from scratch.
Inside the helpdesk ticket, agents can review the AI summary and suggested replies without leaving the working screen.
Knowledge Base
Present how internal documents and support material are stored as reusable AI knowledge for helpdesk answers.
The knowledge base list lets admins manage files and URLs while checking chunk totals, indexing status, and connected configs.
Each document view shows chunk size, overlap, source details, and the generated content chunks used for retrieval.
Model Access
Demonstrate how admins whitelist business models so the assistant only reads approved operational data.
Model access rules define which Odoo models the assistant may read, keeping live-record grounding deliberate and controlled.
Audit Logs
Show how every AI request is logged with provider details, latency, token usage, and raw outputs for auditing.
The request log tracks ticket reference, request type, execution time, and status so teams can review AI activity clearly.
AI Dashboard
Highlight dashboards for ticket volume, support activity, and team performance so leads can spot operational issues early.
The command center combines KPI cards, charts, and recent ticket rows so support leads can monitor operations in one place.
Floating Copilot
Present the persistent copilot that stays available across Odoo for quick answers and operational guidance.
The floating launcher stays available on the dashboard so users can open the copilot without leaving the current screen.
Once opened, the copilot can answer operational questions and help agents continue working from the same interface.
Version 19.0.1.0.0 - Initial Release
- Odoo 19 advanced AI helpdesk with native Helpdesk, Mail, and Knowledge integration.
- Multi-provider LLM configuration for Gemini, OpenAI, Anthropic, OpenRouter, Groq, NVIDIA, and Ollama.
- Automatic ticket review, priority assistance, and smart helpdesk tag assignment.
- Grounded suggested replies using native knowledge, custom indexed documents, and approved live Odoo records.
- Floating copilot, AI dashboards, model access controls, and detailed request audit logs.
We're here to help. Whether you need assistance with installation, provider setup, knowledge indexing, AI workflow rollout, or technical customization, our support team is just a click away.
Demo & AI Support
Reach us through any of the channels below.
It is an Odoo support module that adds AI-powered ticket analysis, suggested replies, knowledge grounding, dashboards, audit logs, and a floating copilot.
The module supports Gemini, OpenAI, Anthropic, OpenRouter, Groq, NVIDIA, and local Ollama-based deployments.
Yes. It can review customer tickets, help determine response needs, and support matching helpdesk tag assignment.
Yes. You can upload internal support documents, index them into chunks, and use them as grounded context for answers and reply suggestions.
Yes. Administrators can whitelist exactly which Odoo models the assistant may use, keeping live record grounding controlled and secure.
Yes. AI requests are logged for review, and the module still relies on Odoo access rights, groups, and record rules.
Yes. Agents can review AI-generated drafts, copy them, or use them directly in the ticket communication flow.
Scan and Connect with echoBitz
Book a meeting or reach us by email from one simple visual card. It is a quick way to discuss rollout, configuration, and support for Advanced AI Helpdesk.
Our Services
Odoo Integration
Seamlessly integrate Odoo with third-party apps, platforms, and tools for better workflow.
Odoo Implementation
We plan, configure, and deploy Odoo tailored to your business processes.
Customization
Get modules and workflows customized to meet your exact needs in Odoo.
Community Apps
Access or develop robust community apps to enhance your Odoo functionality.
Development Outsourcing
Hire dedicated Odoo developers to build solutions efficiently and cost-effectively.
Support & Maintenance
Enjoy peace of mind with our reliable support, updates, and bug fixing services.
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Ready to modernize support in Odoo?
Install Advanced AI Helpdesk and give your team faster ticket analysis, grounded reply suggestions, better knowledge access, and an embedded support copilot across Odoo.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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