Odoo Facebook Messenger Integration

$ 34.10

v 19.0 Third Party

Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• CRM (crm) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Live Chat (im_livechat)
Lines of code	3375
Technical Name	`eb_fb_messenger_odoo`
License	OPL-1
Website	https://www.echobitzit.com/
Versions	17.0 18.0 19.0

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Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• CRM (crm) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Live Chat (im_livechat)
Lines of code	3375
Technical Name	`eb_fb_messenger_odoo`
License	OPL-1
Website	https://www.echobitzit.com/
Versions	17.0 18.0 19.0

Description
License

Odoo Facebook MessengerIntegration

Supercharge your customer communication by connecting Facebook Messenger directly into Odoo Discuss giving your support and sales teams a unified inbox for every conversation. Seamlessly handle incoming & outgoing messages, media attachments, Invite people and chat transfers while empowering your team with automated agent assignment, intelligent conversation routing, and real-time analytics dashboards. Built on the official Meta Messenger Platform API with robust webhook processing, the module eliminates context-switching by delivering every Facebook interaction inside your existing Odoo workflow.

Why Choose Facebook Messenger Integration

Unified Messenger Inbox in Odoo

Receive and reply to Facebook Messenger conversations directly from Odoo Discuss. No tab-switching, no missed messages everything in one place.

Rich Media & Attachment Support

Send and receive images, videos, files, and voice messages via Facebook Messenger. All media is automatically stored as Odoo attachments on the conversation record.

Smart Chat Transfer & Agent Routing

Seamlessly hand over conversations between support agents with full audit trail. System messages keep both parties informed and conversation continuity intact.

Strategic Business Impact

Faster Response & Team Efficiency

Reduce response time by routing Facebook messages directly to the right Odoo agent. Automated channel creation & assignment eliminate manual coordination.

Real-Time Messaging Analytics

Leverage a comprehensive analytics dashboard to monitor message volume, agent response rates, and engagement trends. Gain actionable insights to optimize communication workflows effectively.

Enhanced Customer Experience

Delight your customers with prompt replies on their preferred platform. Context-aware conversations ensure agents always have the full message history.

Advanced Product Showcase

Master Your Facebook Customer Support with Ease

Explore our comprehensive video guide to see how our system centralizes your entire Facebook customer engagement. From auto-creating CRM leads and managing unified communications to tracking 24-hour windows, witness how we eliminate complexity across your social media support.

Watch Professional Walkthrough

Discover how our system can transform your Facebook Messenger experience in this full walkthrough today.

What is Facebook Messenger Integration?

Facebook Messenger Integration is a native Odoo module that connects your Facebook Business Pages directly to Odoo Discuss. Every customer message sent to your Facebook Page arrives in real time as a conversation inside Odoo — no external tools, no browser switching.

Agents manage all Facebook chats from a single unified inbox. They can reply with text or media, transfer conversations to teammates, convert high-value chats into CRM Leads, and monitor team performance through a live Analytics Dashboard — all without leaving Odoo.

Key Features

Everything you need to manage Facebook Messenger conversations, leads, and team performance — end to end

Unified Inbox in Odoo Discuss

All Facebook Messenger conversations arrive directly inside Odoo Discuss. Each customer gets their own channel named FB | Customer Name — agents reply without leaving Odoo.

Rich Media Support

Send and receive images, videos, audio, PDFs, and files in both directions. Incoming media is saved as Odoo attachments; outgoing media is uploaded via Graph API with correct MIME detection.

24-Hour Window Enforcement

Automatically tracks the Facebook 24-hour messaging window per conversation. Blocks expired replies with a clear UserError and shows a warning banner in Odoo Discuss via OWL component.

Chat Transfer & Agent Routing

Transfer any conversation to another agent with a wizard. Adds new agent, removes old one, and posts a system message: "Chat Transferred: Agent A → Agent B" — full handover audit trail.

CRM Lead Creation

Convert any Facebook chat into a CRM Lead in one click. Auto-populates contact info, chat history (last 50 messages), UTM source Facebook / Chat, and assigned agent.

Analytics Dashboard

Real-time KPI dashboard with conversation stats, message volume bar charts, message type donut chart, and agent performance table — filterable by Today / Week / Month.

Message Delivery & Read Tracking

Tracks outgoing message status: sent → delivered → read. Processes Facebook message_deliveries and message_reads webhook events automatically.

Role-Based Access Control

Granular security groups for agents, managers, and admins. Agents see only their own channels; managers have full visibility across all Facebook conversations.

Auto Contact & Channel Creation

First-time Facebook senders are automatically created as Odoo Contacts using Graph API name lookup. A dedicated Discuss Channel is created per customer for full conversation history.

Feature Deep Dive

Explore every capability of our Facebook Messenger Integration in detail

Activate the Facebook Messenger Module

Install the Facebook Messenger integration module from the Odoo Apps menu securely and easily.

Configure App ID & Secret

Add your Facebook App ID, App Secret, and Verify Token securely in the Odoo settings.

Select Meta API Provider

Create or select Facebook as the provider in your social media integration settings to start the connection.

Enable Page Access Token

Input your Meta Page Access Token to authorize Odoo to communicate effectively with your Facebook Page.

Fetch and Connect Facebook Pages

Automatically fetch and link your Facebook Business Pages to the designated Odoo channels instantly.

Receive Facebook Messages in Discuss

Incoming messages will directly appear in the Odoo Discuss app, allowing your agents to reply immediately.

Seamless Chat Transfer

Easily transfer active Facebook conversations to other support agents if specialized help is required.

Invite Colleagues to Conversations

Invite other team members to join an active customer chat in real-time to collaborate on support issues.

Multi-Agent Access

Multiple agents can log into Odoo simultaneously and handle various incoming Facebook queries natively.

Create CRM Leads from Chats

Generate a new CRM lead instantly from any active Facebook Messenger conversation with just a single click.

Link Leads and Chat History

View the complete Facebook chat history directly from the CRM Lead view to maintain the whole context.

Comprehensive Message History

Keep track of all Facebook interactions, attachments, and timestamps safely and centrally logged in Odoo.

Facebook Messaging Analytics

Monitor total messages, active conversations, and team responsiveness directly with the built-in tracking dashboard.

Fast Odoo 19 Onboarding

Install the module, configure your Facebook App, generate your Page Access Token, and connect your Meta account to Odoo without adding a separate middleware layer.

Requirements

Odoo 19 Community or Enterprise
Python 3.10 or newer
Basic knowledge of Odoo discuss and sales
mail and crm modules installed

Key Features

Receive Facebook messages in Odoo
Send images, videos, and files
Automated agent routing & chat transfer
Real-time chat with attachment support

Support from echoBitz

Get expert assistance with module setup, custom webhook configuration, integration with existing Odoo workflows, and ongoing support for your Facebook messaging needs.

Recommended Setup Path

1. Install the module

Deploy the app in Odoo 19 and confirm your base configuration.

2. Configure Facebook App

Set up the Messenger product in Meta for Developers and generate access tokens.

3. Connect Your Facebook Page

Add your Facebook page in Odoo, verify the webhook, and start receiving messages.

Contact Support Visit Our Website

Release Notes & Version History

Version 19.0.1.0.0 — Initial Release

Core Engine: High-performance, zero-middleware hub architecture established.

Frequently Asked Questions

Do I need a Facebook Business Page?

Yes. The integration connects to a Facebook Page (not a personal profile). You need admin access to the page and a linked Meta Developer App with Messenger product enabled.

Can I connect multiple Facebook Pages?

Yes. You can create multiple Meta Provider records in Odoo, one for each Facebook Page. Each provider has its own Page Access Token and handles its own set of conversations independently.

What media types can be sent and received?

The module supports images, videos, audio, files (PDF, docs), and GIFs in both directions. Incoming media is downloaded and saved as Odoo attachments. Outgoing media from Odoo is uploaded via multipart form with correct MIME type detection.

What happens when the 24-hour window expires?

When a customer's last message is older than 24 hours, the window_expired flag is set to True. Agents trying to reply will see a clear UserError message blocking the send. A visual banner is shown in Odoo Discuss via the OWL component. The window resets when the customer messages again.

How does Chat Transfer work?

Use the Transfer Chat button on an FB Channel. A wizard lets you select the target agent and add a note. The system posts a system message: "Chat Transferred: Agent A → Agent B", adds the new agent to the Discuss channel, and removes the current agent — ensuring full handover.

Can I add multiple agents to the same chat?

Yes. Use the Add User to Chat wizard on an FB Channel to invite additional internal users into the Odoo Discuss channel without removing the current agent. All agents can then view and participate in the conversation.

How does CRM Lead creation work?

Click Create Lead on any FB Channel. The system generates a crm.lead with the customer's contact info, full chat history (last 50 messages), UTM source set to Facebook / Chat, and the assigned agent pre-filled. Duplicate leads for the same active conversation are blocked automatically.

Are Facebook contacts automatically created?

Yes. When a new customer messages your page for the first time, the module automatically fetches their first and last name and creates a new contact in Odoo. This contact is securely linked to their Facebook profile so all future messages are properly tracked.

Does the module track message delivery and read status?

Yes. The module fully supports message tracking. Outgoing messages show a clear status updating from sent → delivered → read, giving your agents complete visibility on whether a customer has received and opened their message.

What does the Analytics Dashboard show?

The dashboard (Today / Week / Month) shows: Total Conversations, Active Chats, Window Expiring/Expired, Messages, Leads Created, a monthly incoming/outgoing bar chart, a message type donut chart (text, image, video…), and an Agent Performance table with chats, messages, leads, and avg. response time per agent.

Book a Demo or Watch Facebook Messenger Integration in Action

Schedule a live walkthrough with our team or explore the Facebook Messenger integration demo video.

Watch Demo Video

See the full Messenger workflow, from Meta App setup and webhook configuration to live chat management inside Odoo Discuss.

Schedule a Meeting

Talk to our experts about your Facebook Messenger setup, multi-page configuration, and the best customer support workflow for your team.

Scan and Connect with echoBitz

Book a meeting, start a WhatsApp conversation, or reach us by email from one simple visual card. It is the fastest way to move from curiosity to a live HubSpot Integration discussion.

Meeting WhatsApp Email

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Support & Maintenance

Enjoy peace of mind with our reliable support, updates, and bug fixing services.

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View All Modules Apps on Odoo App Store

Ready to transform your customer support operations with our Facebook Messenger Integration?

Install our Facebook Messenger module, connect your Meta App, and start managing all your page conversations, media sharing, and CRM lead generation efficiently—all within Odoo Discuss.

Get Support Schedule a Demo Visit Our Website

Odoo Certified Partner | info@echobitzit.com | www.echobitzit.com

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

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IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
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IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
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