Helpdesk Sequence Number
by CLuedoo https://www.cluedoo.com/shop/lic-clu-set-hdk-0016-helpdesk-sequence-number-6621$ 100.57
| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
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Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 185 |
| Technical Name |
fal_helpdesk_sequence_number |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0016-helpdesk-sequence-number-6621 |
| Versions | 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 185 |
| Technical Name |
fal_helpdesk_sequence_number |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0016-helpdesk-sequence-number-6621 |
| Versions | 18.0 19.0 |
ODOO'S FUNCTION
In Odoo, the sequence of helpdesk tickets is only based on the number sequence even though the helpdesk team is different
CLUEDOO'S FUNCTION
In Cluedoo, the sequence of helpdesk tickets are based on the number sequence by the helpdesk team created.
Users can customize sequence helpdesk tickets based on the helpdesk team created, and also can customize and prefix according to the business needs.
With Cluedoo, you can create customized sequences and propagate shows in ticket sequence, email, and portal.
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1. Go to Helpdesk > Configuration > Helpdesk Team > Create a new Helpdesk Team. |
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2. Fill in the helpdesk team name and save it, which will automatically generate a sequence
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3. After the sequence is generated, it can be customized in the Sequence model according to the needs like prefix, suffix, step, and etc. |
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4. Go to All Tickets > Create a new ticket > Fill the name and choose helpdesk team.
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The sequence will be generated automatically in the ticket, corresponding with customized business needs.
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Create a Portal User Account: Access Settings > Users > Create a new user
Note: Make sure all the fields are empty (Master Data, Sales, Website, Serivices,...) |
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Check the "Role Portal" box and uncheck "Role Member" box |
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Log in to a Portal User Account > Submit a ticket. |
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Go back to Admin Account > Access All Tickets to search for the submitted ticket > Click on this ticket > We can see that the sequence will be propagated in Email. |
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Ticket sequence will also be propagated in Portal |
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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