| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 2297 |
| Technical Name |
helpdesk_itsm |
| License | OPL-1 |
| Website | https://gonexview.com |
| Versions | 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 2297 |
| Technical Name |
helpdesk_itsm |
| License | OPL-1 |
| Website | https://gonexview.com |
| Versions | 19.0 |
HelpDesk ITSM
The Complete Enterprise IT Service Management Suite for Odoo Helpdesk
Transform the standard Odoo Helpdesk into a full-scale ITSM ticketing system. Benefit from dynamic priority calculation, recurring tickets, SLA groups, ticket templates, advanced merge capabilities, and domain management.
Impact, Urgency & Priority Matrix
Automatically calculate ticket priorities based on predefined matrices of Impact and Urgency. No more guessing-the severity of an incident is instantly recognized, ensuring strict ITIL compliance and reducing resolution delays.
- Define customizable Impacts (e.g., High, Medium, Low).
- Define customizable Urgencies (e.g., Critical, Normal).
- Build a Priority Matrix mapping an Impact + Urgency combination to a definitive Odoo Priority scale.
Recurring Scheduled Tickets
Perfect for repetitive, scheduled, and preventative maintenance tasks. Automatically generate tickets on predetermined schedules (daily, weekly, monthly) using crons, so your IT team never misses a routine check.
- Automate creation via scheduled actions.
- Define intervals and target teams directly on the schedule form.
Ticket Templates & Activity Plans
Standardize your support responses and workflow instructions with Templates and Pre-configured Mail Activity Plans.
- Ticket Templates: Create standardized issue descriptions and instructions to guide generic issues.
- Activity Plans: Assign consecutive tasks automatically when specific tickets are created.
Extended ITSM Features
Ticket Merge Wizard
Easily consolidate multiple tickets addressing the same issue into a single master ticket, merging activities and communications along the way.
Partner Email Domains
Associate global email domains (e.g., @company.com) directly to a Partner profile, streamlining the linkage of incoming tickets to correct customer files automatically.
SLA Reports & Analytics
Comprehensive dashboard and list tools that precisely analyze the rate of SLA fulfillment divided by users, teams, and priority matrixes.
Elevate Your Helpdesk Today
Designed and developed by Nexview to meet real-world IT team necessities.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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