Helpdesk Ticket Status Tracker
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Overview
Helpdesk Ticket Status Tracker helps businesses track every stage change made to Helpdesk tickets. Whenever a ticket moves from one stage to another, the module automatically records the transition along with the time spent in each stage. Users can view the complete stage history directly from the ticket or through a dedicated history menu. This improves ticket tracking, auditing, and support team performance analysis.
Features
Automatic Stage Tracking â Records every stage change made to a Helpdesk ticket automatically.
Stage History Tab â Displays the complete stage transition history inside each Helpdesk ticket..
Time Spent per Stage â Shows how long a ticket remained in each stage before moving to the next. .
Role-Based Access â Restricts access to stage history using a dedicated security group.
Easy Monitoring â Makes it simple to track the complete lifecycle of every Helpdesk ticket.
Screenshots
Go to Settings -> User & Companies -> Users, and give admin access to user.
Go to HelpDesk -> Tickets, select any ticket you want to change its state.
Change its state from status bar.
You can see state history in "stage history" tab.
Click on "Stage Change History" menu.
here you can see all the tickets whose stages were changed over the time.
This is Search Filter and GroupBy Filter for finding tickets easily.
If a user dont have access rights then "Stage Change History" menu and "Stage History" tab wont be visible for that user.
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| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 246 |
| Technical Name |
helpdesk_status_tracker_ucs |
| License | See License tab |
| Website | https://uncannycs.com |
This software and associated files (the "Software") can only be used (executed, modified, executed after modifications) with a valid License Agreement with Uncanny Consulting Services LLP, or You may develop Odoo modules based on the Software and distribute them under the license of your choice, provided that it is compatible with the terms of the License Agreement. If the Software has been purchased via Odoo Apps Store, you have the right to use the Software within the scope of the purchased user rights, but you cannot develop other Odoo modules based on the Software, nor distribute it under any license without valid License Agreement with Uncanny Consulting Services LLP. It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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