| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 320 |
| Technical Name |
inom_helpdesk_basic |
| License | OPL-1 |
| Website | https://www.inomerp.in |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 320 |
| Technical Name |
inom_helpdesk_basic |
| License | OPL-1 |
| Website | https://www.inomerp.in |
| Versions | 17.0 18.0 19.0 |
Key Highlights
Smart Ticket Tracking & Management
Automatically manage and track internal IT support tickets to ensure quick resolution and efficient workflow in Odoo Helpdesk.
Efficient Ticket Management
Improve helpdesk efficiency by avoiding duplicate tickets and ensuring each issue is tracked, assigned, and resolved through a structured workflow.
Improve Ticket Tracking & Workflow Accuracy
Ensure accurate ticket handling by avoiding duplicates, maintaining proper assignment, and following a structured workflow in the Odoo Helpdesk system.
Do you want to keep your support system organized and efficient?
Prevent duplicate tickets and manage IT issues with a structured workflow in Odoo!
Smart Helpdesk Ticket Kanban & Workflow Management
Manage internal IT support tickets efficiently using the Kanban view in Odoo Helpdesk. Track ticket progress across different stages such as New, In Progress, Resolved, and Closed, ensuring smooth assignment, priority handling, and structured workflow execution.
Helpdesk Ticket Form View & Activity Tracking View
This view provides a detailed interface to manage individual helpdesk tickets. Users can track ticket information such as subject, description, priority, and assigned user. The status bar allows smooth transition between stages like New, In Progress, Resolved, and Closed, while the chatter section logs all activities, messages, and updates for complete traceability.
Helpdesk Ticket Details Print Report View
Below are the details of the helpdesk ticket including subject, description, priority, and assigned user.
Helpdesk Ticket Kanban by Group or Filter View
Manage and track helpdesk tickets using an intuitive kanban view. Easily filter, group, and monitor tickets based on their status and priority.
Key Features
Support & Customization
We're here to help you with setup, customization & support
🚀 Free Installation Support
One-time free setup on Odoo server with proper configuration.
Third-party or custom development requests may be chargeable.
Odoo Experts | ERP Solutions | Custom Development
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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