WhatsApp AI Assistant - Smart Replies, Auto-Reply & Summaries
by Jhon Jairo Rojas Ortiz https://aski.dev$ 277.99
WhatsApp AI Assistant — a Real Chat Inbox That Writes the Reply for You
A full-screen, WhatsApp-style chat cockpit inside Odoo. The assistant reads the conversation and the customer's own Odoo data to draft the answer, auto-replies to routine questions with guardrails, summarizes threads, and tags intent.
A paid add-on for the free WhatsApp Business — Send & Receive from Odoo (Cloud API) connector.
A real chat cockpit: conversations on the left, the thread on the right with day separators, avatars and delivery ticks — and the AI's suggested reply ready to use.
Click Suggest reply and the assistant reads the whole thread and the contact's own records — recent orders, invoices (and their balance) and deliveries — then drafts a reply grounded in real figures. You review it and send. Nothing goes out until you say so, and it never invents an order number, a figure or a date.
Turn on Auto-reply and the assistant answers routine questions on its own, inside WhatsApp's 24-hour window, with real guardrails: it hands off to a human on complaints, refunds, legal or angry messages, on negative sentiment, or after a few turns — and flags the chat. One click also gives you a summary, sentiment and intent for any thread.
Safe by design — it knows when to call a human
Sensitive messages never get an automatic answer. The assistant flags the chat, tells you why, and shows a Mark handled button so a person can take over — then let the assistant resume.
A refund request is caught by the guardrails, tagged a complaint with negative sentiment, and handed off to a human — not auto-answered.
Lives inside Odoo's own Discuss — not a copy of it
A WhatsApp icon sits in the top bar next to your other notifications. Click it and pick a conversation: it opens as a real, native Discuss floating window — the same one you already use for internal chat — so it follows you across every Odoo screen instead of living on one dedicated page. Every message carries the WhatsApp mark so a mixed inbox never leaves you guessing where it came from, and your own replies show the familiar check marks right inside the bubble: sent, delivered, and read in blue — exactly like WhatsApp.
Opened from the WhatsApp icon in the top bar, over any Odoo screen: a real native Discuss window with a WhatsApp badge per message and read receipts inside the bubble.
Native Discuss window
One click on the top-bar icon opens a real Discuss floating chat — not a lookalike — that follows you across any Odoo screen.
Real read receipts
Sent, delivered, and read in blue — the familiar WhatsApp check marks, printed right inside your own message bubbles.
Suggest reply
One click drafts the answer from the chat plus the customer's orders, invoices and deliveries. You review and send.
Auto-reply with guardrails
Answers routine questions inside the 24-hour window and hands off to a human on anything sensitive, on negative sentiment, or after a set number of turns.
Summary & sentiment
Summarize a long thread in a click and see the customer's mood at a glance — positive, neutral or negative.
Automatic intent tagging
Every conversation is classified — sales, support, complaint, question — so your inbox sorts itself and you can filter by intent.
A real chat cockpit
A full-screen two-pane inbox: search and filter conversations on the left, chat with bubbles, avatars, day separators and ticks on the right.
Your key, or the AI Engine
Bring your own Anthropic Claude or OpenAI key (encrypted at rest), or install the AI Engine app and use one key for the whole suite, with a usage log and a spend cap.
The inbox sorts itself: avatars, unread counts, and chips for intent and for chats that need a human. Search and filter in one click.
Set the voice, the language, and the provider — or let it use the shared AI Engine.
The guardrails: a per-chat limit, a negative-sentiment hand-off, and your own list of hand-off keywords.
Works with any Odoo, out of the box
The assistant reads only the apps you have installed and auto-discovers each contact's records — no configuration, no assumptions. A contact with no linked records simply adds no context. It never messages anyone first, and every outgoing reply is under your control.
Requirements
The free WhatsApp Business — Send & Receive from Odoo (Cloud API) connector (installed automatically as a dependency), and an AI provider key — your own Anthropic Claude or OpenAI key, or the AI Engine app. Live WhatsApp sending uses your own Meta WhatsApp Business Account, exactly as the connector does. Odoo 16 to 19, Community & Enterprise.
Permissions & data security
Built to respect Odoo's access model — audited so nothing leaks between users or companies.
- 🔒 Dedicated WhatsApp access. Only the agents you put in the WhatsApp group (and administrators) can read customer conversations and messages — the rest of your staff cannot.
- 🏢 Multi-company isolation. Every record and setting is tagged to its company; a user only ever sees the data of the companies they are allowed into. Cross-company access is impossible — verified.
- 🔑 AI key encrypted & admin-only. Your provider key is stored encrypted at rest (Fernet / AES) — the plaintext is never saved — and is readable or editable only by a system administrator.
- 👤 Role-based access. The app respects Odoo's access groups — there is no portal or public exposure. Everything computes on your standard data through the app's own service, so no restricted field is ever surfaced.
- ✅ Secure by design — multi-company isolation; AI key encrypted at rest and admin-only. Audited across the whole suite.
Also from the author
Want to ask your Odoo in plain language and get real figures by chat or voice? Try Aski.
Keywords: WhatsApp AI assistant, WhatsApp smart reply, AI auto reply WhatsApp, WhatsApp chatbot Odoo, WhatsApp inbox Odoo, WhatsApp conversation summary, sentiment analysis WhatsApp, WhatsApp intent tagging, WhatsApp Business Cloud API, customer service automation, AI customer support, WhatsApp CRM integration, draft reply AI, human handoff chatbot, WhatsApp chat view, automated WhatsApp replies, conversational AI Odoo, Anthropic Claude, OpenAI, AI Engine integration, WhatsApp customer chat, AI reply suggestions, Odoo Discuss integration, WhatsApp read receipts, WhatsApp delivery ticks, native chat window Odoo.
Palabras clave: asistente de IA para WhatsApp, respuesta inteligente en WhatsApp, respuesta automática con IA en WhatsApp, chatbot de WhatsApp para Odoo, bandeja de WhatsApp en Odoo, resumen de conversaciones de WhatsApp, análisis de sentimiento en WhatsApp, etiquetado de intención, WhatsApp Business Cloud API, automatización de atención al cliente, soporte al cliente con IA, integración de WhatsApp con CRM, borrador de respuesta con IA, traspaso a agente humano, vista de chat de WhatsApp, respuestas automáticas de WhatsApp, IA conversacional Odoo, IA, inteligencia artificial, Claude, OpenAI, sugerencias de respuesta con IA para Odoo, integración con Discuss de Odoo, confirmaciones de lectura de WhatsApp, doble check de WhatsApp.
About the author
Jhon Jairo Rojas Ortiz
Odoo developer · custom modules, integrations & business intelligence
5+ years of hands-on Odoo experience — building and shipping real modules, integrations and analytics for companies across LATAM and Europe. Every app I publish is maintained and supported personally.
Custom Odoo modulesIntegrations & APIsBI & analyticsOdoo 16–19
inConnect on LinkedIn →| Availability |
Odoo Online
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| Odoo Apps Dependencies |
Discuss (mail)
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| Community Apps Dependencies | Show |
| Lines of code | 3786 |
| Technical Name |
jjro_whatsapp_ai |
| License | OPL-1 |
| Website | https://aski.dev |
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