WhatsApp AI Assistant - Smart Replies, Auto-Reply & Summaries
by Jhon Jairo Rojas Ortiz https://aski.dev$ 199.00
WhatsApp AI Assistant — a Real Chat Inbox That Writes the Reply for You
A full-screen, WhatsApp-style chat cockpit inside Odoo. The assistant reads the conversation and the customer's own Odoo data to draft the answer, auto-replies to routine questions with guardrails, summarizes threads, and tags intent.
A paid add-on for the free WhatsApp Business — Send & Receive from Odoo (Cloud API) connector.
A real chat cockpit: conversations on the left, the thread on the right with day separators, avatars and delivery ticks — and the AI's suggested reply ready to use.
Click Suggest reply and the assistant reads the whole thread and the contact's own records — recent orders, invoices (and their balance) and deliveries — then drafts a reply grounded in real figures. You review it and send. Nothing goes out until you say so, and it never invents an order number, a figure or a date.
Turn on Auto-reply and the assistant answers routine questions on its own, inside WhatsApp's 24-hour window, with real guardrails: it hands off to a human on complaints, refunds, legal or angry messages, on negative sentiment, or after a few turns — and flags the chat. One click also gives you a summary, sentiment and intent for any thread.
Safe by design — it knows when to call a human
Sensitive messages never get an automatic answer. The assistant flags the chat, tells you why, and shows a Mark handled button so a person can take over — then let the assistant resume.
A refund request is caught by the guardrails, tagged a complaint with negative sentiment, and handed off to a human — not auto-answered.
Suggest reply
One click drafts the answer from the chat plus the customer's orders, invoices and deliveries. You review and send.
Auto-reply with guardrails
Answers routine questions inside the 24-hour window and hands off to a human on anything sensitive, on negative sentiment, or after a set number of turns.
Summary & sentiment
Summarize a long thread in a click and see the customer's mood at a glance — positive, neutral or negative.
Automatic intent tagging
Every conversation is classified — sales, support, complaint, question — so your inbox sorts itself and you can filter by intent.
A real chat cockpit
A full-screen two-pane inbox: search and filter conversations on the left, chat with bubbles, avatars, day separators and ticks on the right.
Your key, or the AI Engine
Bring your own Anthropic Claude or OpenAI key (encrypted at rest), or install the AI Engine app and use one key for the whole suite, with a usage log and a spend cap.
The inbox sorts itself: avatars, unread counts, and chips for intent and for chats that need a human. Search and filter in one click.
Set the voice, the language, and the provider — or let it use the shared AI Engine.
The guardrails: a per-chat limit, a negative-sentiment hand-off, and your own list of hand-off keywords.
Works with any Odoo, out of the box
The assistant reads only the apps you have installed and auto-discovers each contact's records — no configuration, no assumptions. A contact with no linked records simply adds no context. It never messages anyone first, and every outgoing reply is under your control.
Requirements
The free WhatsApp Business — Send & Receive from Odoo (Cloud API) connector (installed automatically as a dependency), and an AI provider key — your own Anthropic Claude or OpenAI key, or the AI Engine app. Live WhatsApp sending uses your own Meta WhatsApp Business Account, exactly as the connector does. Odoo 16 to 19, Community & Enterprise.
Permissions & data security
Built to respect Odoo's access model — audited so nothing leaks between users or companies.
- 🔒 Dedicated WhatsApp access. Only the agents you put in the WhatsApp group (and administrators) can read customer conversations and messages — the rest of your staff cannot.
- 🏢 Multi-company isolation. Every record and setting is tagged to its company; a user only ever sees the data of the companies they are allowed into. Cross-company access is impossible — verified.
- 🔑 AI key encrypted & admin-only. Your provider key is stored encrypted at rest (Fernet / AES) — the plaintext is never saved — and is readable or editable only by a system administrator.
- 👤 Role-based access. The app respects Odoo's access groups — there is no portal or public exposure. Everything computes on your standard data through the app's own service, so no restricted field is ever surfaced.
- ✅ Secure by design — multi-company isolation; AI key encrypted at rest and admin-only. Audited across the whole suite.
Also from the author
Want to ask your Odoo in plain language and get real figures by chat or voice? Try Aski.
| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
Discuss (mail)
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| Community Apps Dependencies | Show |
| Lines of code | 3107 |
| Technical Name |
jjro_whatsapp_ai |
| License | OPL-1 |
| Website | https://aski.dev |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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