Loyalty Points Expiry Alert
Warn customers before their loyalty points expire — smart, date-based SMS and email templates, with frequency control built in.
Principal Features
Configurable alert window
Alert customers a set number of days before their points expire, per program.
Smart, date-based templates
Single-date, two-date, or multiple-date wording — automatically selected based on the actual expiry pattern, with natural "tomorrow" phrasing.
Frequency control
Won't message the same customer twice within a configurable window — except for an optional "tomorrow" exception that always alerts regardless.
SMS and/or Email
Choose SMS, email, or both, with separate configurable templates for each delivery method.
Live preview
See the exact message a customer would receive, right on their loyalty card, before anything is sent.
Installation Guide
Requirements
- Odoo 19.0
- Depends on: Loyalty, Loyalty Points Expiry, SMS Marketing, Email Marketing (mail)
Installation
- Install Loyalty Points Expiry Alert from the Apps menu (installs Loyalty Points Expiry automatically if needed).
- Open a Loyalty Card program's "Point Expiry" tab and enable Expiry Alerts.
Configuration and Usage Guide
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Enable alerts on the program, set the alert window and message frequency, pick SMS/email/both, and customize the single/two/multiple-date templates — all from the same Point Expiry tab used to configure the expiry period itself.
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Each loyalty card shows a live "Next Alert Preview" — the exact wording that would be sent right now, given the card's actual upcoming expiries.
- A daily cron sends the actual alerts, respecting the frequency window per customer — unless their points expire tomorrow, in which case the "Tomorrow Exception" always sends regardless of when they were last messaged.
Proof: Alerts Actually Sent
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The daily cron composed and queued this real SMS for a customer with points expiring soon — number and wording exactly as configured. (Shown here in "Error" status only because this sandbox has no live SMS gateway connected; the message itself is correctly composed and would deliver with a real SMS provider configured.)
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And here's the email channel: the same cron run, for a customer with no phone number on file, correctly fell back to the configured email template and delivered it — visible here in the card's own live alert preview alongside its point history.
| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
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Discuss (mail)
• Invoicing (account) • Point of Sale (point_of_sale) • Inventory (stock) |
| Community Apps Dependencies | Show |
| Lines of code | 1719 |
| Technical Name |
loyalty_points_expiry_alert |
| License | OPL-1 |
| Website | https://crowe.mv |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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