Odoo Implementation
$ 76.30
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Helpdesk (helpdesk) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Lines of code | 287 |
| Technical Name |
ur_crm_helpdesk |
| License | LGPL-3 |
| Website | https://www.technoversesystems.com |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Helpdesk (helpdesk) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Lines of code | 287 |
| Technical Name |
ur_crm_helpdesk |
| License | LGPL-3 |
| Website | https://www.technoversesystems.com |
| Versions | 17.0 18.0 19.0 |
Helpdesk CRM
This feature allows you to seamlessly manage misrouted information by converting business inquiries that accidentally enter the Helpdesk pipeline into proper business opportunities. Likewise, you can easily generate a Helpdesk ticket from a business inquiry whenever customer support is needed instead of a sales follow-up. This smooth conversion process ensures that every inquiry reaches the correct teamâwhether Sales or Supportâimproving workflow accuracy and preventing important customer requests from being lost or mishandled.
Key Features
- Convert Misrouted Inquiries Easily create a Helpdesk ticket directly from any business inquiry that requires support instead of sales action.
- Generate Tickets from Leads Ensure every request automatically reaches the right teamâSales or Supportâwithout confusion or delays.
- Correct Team Routing Users can log in to their portal to view ticket details, check status updates, and stay informed anytime.
- Prevent Lost Inquiries Avoid losing important customer messages by redirecting them to the correct workflow with a single click
- Improve Workflow Accuracy Maintain clean pipelines by keeping sales leads in CRM and support issues in Helpdesk.
- Boost Response Efficiency Faster routing means quicker replies, better handling, and improved customer satisfaction.
- Reduce Manual Errors No need to manually copy or recreate records; conversion happens smoothly and accurately.
- Strengthen Team Collaboration Sales and Support teams stay aligned, ensuring inquiries are handled by the right experts every time.
Our Services
Odoo Customization
Support & Maintenance
Migration Services
Third Party App Integration
Artificial Intelligence & Business Integration
Odoo Training
Mobile Apps
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