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Project Helpdesk | Helpdesk & Project Workflow Connector | Ticket–Task Conversion Bridge

by
Odoo

$ 25.31

v 19.0 Third Party
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Helpdesk (helpdesk)
• Discuss (mail)
• Project (project)
Lines of code 215
Technical Name ur_project_helpdesk
LicenseLGPL-3
Websitehttps://www.technoversesystems.com
Versions 17.0 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Helpdesk (helpdesk)
• Discuss (mail)
• Project (project)
Lines of code 215
Technical Name ur_project_helpdesk
LicenseLGPL-3
Websitehttps://www.technoversesystems.com
Versions 17.0 18.0 19.0

Project Helpdesk

This module provides a powerful bridge that seamlessly connects your Helpdesk and Project workflows by enabling smooth conversion between tickets and tasks. With this integration, support teams can instantly transform complex tickets into actionable project tasks, ensuring better tracking, planning, and collaboration. Likewise, project tasks that require customer communication or support follow-up can be converted back into tickets with ease. This bidirectional flow eliminates manual duplication, reduces miscommunication, and keeps all teams aligned. By maintaining full data consistency and preserving all important information during conversions, the module ensures a streamlined workflow, faster issue resolution, and improved coordination between support and project departments. This ultimately enhances productivity and creates a unified experience for managing both internal and external work processes.

Key Features

  • Two-Way Conversion: Seamlessly convert Helpdesk tickets into project tasks and tasks back into tickets.
  • Zero Data Loss: All important details, attachments, and notes are preserved during every conversion.
  • Improved Team Collaboration: Ensures smooth communication between Support and Project teams.
  • Streamlined Workflow: Removes manual duplication and accelerates issue resolution and task management.
  • Centralized Tracking: Provides a unified view of both tickets and tasks for better monitoring and control.

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