Odoo Development
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Inventory (stock) • Purchase (purchase) • Discuss (mail) • Invoicing (account) |
| Lines of code | 254 |
| Technical Name |
wb_ticket_PO |
| License | LGPL-3 |
| Website | https://wanbuffer.com |
| Versions | 17.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Inventory (stock) • Purchase (purchase) • Discuss (mail) • Invoicing (account) |
| Lines of code | 254 |
| Technical Name |
wb_ticket_PO |
| License | LGPL-3 |
| Website | https://wanbuffer.com |
| Versions | 17.0 19.0 |
Days Free Support
365
Custom Apps
50+
Happy Customers
254+
Year Of Experience
7+
countries
20+
Industries Served
12+
Odoo Implementation
200+
Branches
4
Community
Enterprise
Odoo.sh
Helpdesk Ticket to Purchase Order
Streamline your procurement process by directly connecting Support Tickets with Purchase Orders. This module allows users to crate new purchase orders or link existing ones directly from the helpdesk ticket, ensuring seamless traceability and better collaboration between support and procurement teams.
Features
Create Purchase Orders directly from Helpdesk Tickets with a single
click.
Syncs all PO chatter messages to the linked Ticket for complete
visibility.
Link existing Purchase Orders to Tickets using an intuitive wizard
interface.
Maintains full audit trail of PO lifecycle events (create, link, cancel,
delete).
Smart button displays PO count with one-click access to all linked
orders.
Pre-populates PO form with Ticket data for faster order creation.
Auto-transition Ticket to "PO Generated" stage when PO is created or
linked.
Works seamlessly with existing Helpdesk and Purchase workflows.
1) Install the Module
Go to the Odoo Apps menu and
install the module.
2) Open a Helpdesk Ticket. You will see two new buttons in the header: Create Purchase Order and Link Existing PO.
3) Click Create Purchase Order to instantly generate a new PO that is automatically linked to the ticket. The specific ticket and customer details are pre-filled.
4) Alternatively, use the Link Existing PO wizard to search for and attach one or more existing purchase orders to the ticket.
5) Once a PO is created or linked, the Ticket automatically moves to the PO Generated stage, notifying the team that procurement is in progress.
6) View the count of all linked Purchase Orders via the Smart Button on the top right of the ticket form. Click it to view the full list.
7) Full History & Logs: All actions, including PO creation, linking, and status changes, are automatically recorded in the chatter for full traceability.
Yes, you can link as many Purchase Orders as needed to a single Helpdesk Ticket. The smart button will show the total count.
No, the module syncs internal notes and messages between the PO and the Ticket for internal team visibility. Explicit messages to customers must still be sent from the ticket.
The module logs the deletion event on the linked Helpdesk Ticket's chatter, ensuring you have a record that a PO was removed.
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