| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) • eCommerce (website_sale) • Invoicing (account) • Website (website) |
| Lines of code | 2386 |
| Technical Name |
wbl_mp_rma_addon |
| License | OPL-1 |
| Website | https://store.weblyticlabs.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) • eCommerce (website_sale) • Invoicing (account) • Website (website) |
| Lines of code | 2386 |
| Technical Name |
wbl_mp_rma_addon |
| License | OPL-1 |
| Website | https://store.weblyticlabs.com |
Request for a Demo
Marketplace RMA
Marketplace RMA for Odoo provides a complete solution to manage product returns, refunds, and exchanges in a marketplace environment. It allows customers to create return requests directly from their orders through the website portal by selecting the product, choosing the request type (refund or exchange), and providing a reason. Sellers can review and manage these requests from the RMA management menu, where they can approve or reject the request. Once approved, the system automatically creates the return picking process in inventory, allowing the seller to receive the product and proceed with a refund or replacement. This module ensures a structured return workflow, better return tracking, and improved customer experience for businesses using Odoo.
Marketplace RMA Benefits
Automated Inventory Handling
Better Customer Experience
Easy Return Management
Faster Refund Processing
Improved Return Tracking
Organized Product Replacement Workflow
Marketplace RMA Features
RMA Reason Management:
- Admin can create and manage different RMA reasons that customers can select while submitting a return request.
Return & Exchange Configuration:
- Sellers can configure return and exchange settings from the product form using the Return & Exchange tab.
Customer RMA Request from Portal:
- Customers can create RMA requests directly from their orders through the website portal.
Item-wise and Order-wise Return Request:
- Customers can request returns for a specific product or for the entire order.
Seller RMA Order Management:
- Sellers can view and manage all RMA requests from the RMA Order menu.
RMA Approval or Rejection:
- Sellers can review the request details and either approve or reject the RMA request.
Automatic Inventory Return Process:
- After approval, the system automatically creates a return picking order to manage the returned product in inventory.
Refund and Exchange Processing:
- Sellers can process refunds or replace the returned product after receiving the item.
Marketplace RMA Workflow
- Admin creates and manages RMA reasons from the RMA menu.
- Sellers configure return and exchange settings in the product form.
- Customers log in to the website portal and open their orders.
- Customers click the Request RMA / Request RMAs button.
- Customers select the product, request type (refund or exchange), and reason.
- The system creates an RMA request for the order.
- Sellers review the request from the RMA Order menu.
- Sellers approve or reject the RMA request.
- After approval, the system automatically creates a return picking order.
- The returned product is received and validated in inventory.
- The seller processes either refund or exchange for the product.
- The system updates the RMA request status, and customers can track it from the portal.
Frequently Asked Questions
Sometimes you need a quick answer to your
question. You can get it right away here.
General
RMA Reasons Management
Admin can create and manage RMA reasons that customers can select when submitting an RMA request.
Return & Exchange Configuration
Sellers can configure the return and exchange settings from the Return & Exchange tab inside the product form.
Customer RMA Tracking from Portal
Customers can track their RMA orders from the My Account section on the website.
Create RMA Request from Order
Customers can create RMA requests from their orders for individual items or the complete order using the Request RMAs action button.
Submit RMA Request
Customers can select the product, choose the request type (Refund or Exchange), add a reason, and submit the RMA request.
Item-wise RMA Request
Customers can create an RMA request for a specific item by selecting the request type and providing a reason.
RMA Order Management
Sellers can create and manage customer RMA orders from the RMA Order menu.
RMA Request Approval
Sellers can review RMA requests and either confirm or reject them from the RMA menu.
Automatic Return Picking Creation
After confirming the RMA request, a return picking order is automatically created.
Inventory Restocking
After validating the picking order, the returned item is restocked in the inventory.
Refund or Exchange Process
After receiving the returned item, the seller can proceed with the refund or exchange process.
Refund Processing
Sellers can process the refund for the returned product by clicking the Refund button.
Product Exchange
Sellers can replace the returned product by clicking the Exchange button and selecting Replace All.
Order Status Update
After completing the RMA process, the order status is updated to Replaced or Refunded in the product information section.
Customer RMA Request Details
Customers can view their RMA request details from the portal, including product information, request type, reason, and request status.
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Thank you for exploring our Odoo App. We are committed to continuous improvement to enhance your
experience.
Should you encounter any issues or have feature requests for our Odoo App, please don't hesitate
to contact us at
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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