Advanced Team Mailbox | Shared Inbox and Email Management
by Weblytic Labs https://store.weblyticlabs.com$ 99.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 23651 |
| Technical Name |
wbl_team_mailbox |
| License | OPL-1 |
| Website | https://store.weblyticlabs.com |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 23651 |
| Technical Name |
wbl_team_mailbox |
| License | OPL-1 |
| Website | https://store.weblyticlabs.com |
| Versions | 17.0 18.0 19.0 |
Shared Inbox and Email Management
Request for a Demo
Advanced Team Mailbox
Advanced Team Mailbox is a complete shared inbox and email management solution for Odoo. It helps teams manage customer emails, assign conversations, track replies, automate workflows, and collaborate from one centralised mailbox system. Instead of handling emails separately in Gmail, Outlook, or Zoho, your entire team can work together directly inside Odoo using a modern shared mailbox interface.
Advanced Team Mailbox Benefits
Manage all emails from one place
Improve team collaboration
Never miss important customer emails
Track SLA and response times
Automate repetitive workflows
Organise customer conversations efficiently
Increase support team productivity
Work directly inside Odoo
Shared Team Mailbox
Advanced Team Mailbox Features
Shared Team Mailbox:
- Create centralised mailboxes where multiple users can manage customer emails together.
Incoming & Outgoing Mail Integration:
- Connect Gmail, Outlook, Zoho, Microsoft 365, or custom IMAP/SMTP servers directly with Odoo.
Smart Email Threading:
- Automatically organise replies and conversations into structured email threads.
Shared Inbox Workflow:
- Manage Inbox, Sent, Draft, Archive, Trash, and assigned conversations from one interface.
User Assignment System:
- Assign conversations to team members with role-based access control.
Internal Team Notes:
- Add private notes and collaborate internally without sending messages to customers.
SLA Policies:
- Define response and resolution deadlines for customer conversations.
Escalation Rules:
- Automatically escalate overdue conversations and trigger workflow actions.
Macros & Workflow Automation:
- Automate repetitive support actions such as status changes, tag assignment, canned replies, and escalations.
Canned Responses:
- Create reusable reply templates with dynamic variables for faster customer communication.
Draft & Autosave System:
- Automatically save drafts while agents compose replies.
Shared Mailbox Permissions:
- Control mailbox access for users, managers, and administrators.
Activity Timeline & Logs:
- Track every email activity, including replies, assignments, escalations, status changes, and automation actions.
Advanced Filters & Tags:
- Organise conversations using tags, filters, priorities, and workflow states.
Real-Time Inbox Updates:
- Keep conversations updated automatically using scheduled synchronisation and live refresh workflows.
Modern Enterprise Interface:
- Clean, modern, and productivity-focused interface designed for professional team collaboration inside Odoo.
Trash Restore Workflow:
- Restore deleted conversations safely without losing workflow history.
Command Palette & Productivity Tools:
- Use keyboard shortcuts and smart command tools for faster navigation and email handling.
Enterprise-Level Email Management:
- Designed for growing businesses that need scalable customer communication and support operations inside Odoo.
Frequently Asked Questions
Sometimes you need a quick answer to your
question. You can get it right away here.
General
Unified Inbox. Smarter Teamwork.
Bring all customer conversations into one shared workspace with powerful collaboration, SLA tracking, and smart team workflows.
Email Composer Built for Teams
Write faster with smart drafting, keyboard shortcuts, recipient intelligence, autosave, attachments, and collaborative team communication workflows.
Powerful Shared Inbox & Smart Queue Management
Centralize team conversations with smart queues, SLA tracking, folders, and advanced mailbox filters in one collaborative workspace.
Advanced SLA Monitoring & Complete Activity Timeline
Monitor SLA breaches, track every customer interaction, and maintain complete conversation history with real-time activity logging.
Advanced User Roles & Mailbox Access Control
Assign mailbox permissions, manage company access, and control user responsibilities with secure role-based administration tools.
Centralised Mailbox Management
Configure shared mailboxes, assign users and managers, and control team access from one centralised workspace.
Import Existing Odoo Emails
Quickly migrate historical Odoo emails into Team Mailbox for unified conversations, tracking, and customer support continuity
Smart SLA Policies & Automation
Define powerful SLA workflows with response targets, automated thread states, and priority-based escalation management.
Intelligent Escalation Rules & Automation
Automatically escalate unanswered conversations, assign responsible agents, apply tags, and trigger workflow actions without manual intervention.
Smart Canned Responses & Dynamic Variables
Create reusable reply templates with dynamic variables, mailbox-specific usage, and faster customer communication workflows.
Smart Macros & Workflow Shortcuts
Automate repetitive support actions using powerful macros that update status, insert replies, assign tags, and streamline ticket handling.
Advanced Configuration & Automation Control
Fine-tune mailbox performance, SLA automation, synchronisation behaviour, draft handling, escalation processing, and productivity settings from one centralised configuration dashboard.
Incoming & Outgoing Mail Server Configuration
Connect your Gmail, Outlook, or custom SMTP/IMAP servers to automatically fetch incoming emails and deliver outgoing replies directly from Team Mailbox. Configure authentication, encryption, mailbox routing, fetch actions, and connection validation from one centralized setup screen.
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Weblytic Labs - Your one-stop solution
Thank you for exploring our Odoo App. We are committed to continuous improvement to enhance your
experience.
Should you encounter any issues or have feature requests for our Odoo App, please don't hesitate
to contact us at
support@weblyticlabs.com
We eagerly await your notification!
Must Have Apps
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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