$ 120.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) • Purchase (purchase) • Repairs (repair) • eCommerce (website_sale) • Invoicing (account) • Sales (sale_management) • Website (website) |
| Lines of code | 6394 |
| Technical Name |
zehntech_return_merchandise_authorization |
| License | OPL-1 |
| Website | https://www.zehntech.com/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) • Purchase (purchase) • Repairs (repair) • eCommerce (website_sale) • Invoicing (account) • Sales (sale_management) • Website (website) |
| Lines of code | 6394 |
| Technical Name |
zehntech_return_merchandise_authorization |
| License | OPL-1 |
| Website | https://www.zehntech.com/ |
Odoo RMA : End-to-End Returns and Resolution Management
A streamlined system that manages product returns end-to-end with a customer portal, backend workflow stages, and automated handling of refunds, replacements, and repairs.
Return Merchandise Authorization (RMA)
Return Merchandise Authorization (RMA) helps Ecommerce businesses easily handle product returns smoothly and clearly. It allows customers to request returns, refunds, or exchanges, while teams can also easily track return requests, exchanges, and refunds in one place in the Odoo backend. With an organized return and exchange, businesses reduce delays, avoid confusion, improve customer trust, and keep inventory records accurate, hence making returns faster and stress-free for everyone.
Key Features
Customer Portal for RMA Requests
- Centralized Return Order Management
- Configurable RMA Stages
- Role-Based User Access
- Refunds and Credit Notes in Odoo
- Repairs and Product Replacements
- Automated Notifications
- Sales & Inventory Integration
Orders
- Real-Time RMA Analytics Dashboard
Key Features
Customer Portal for RMA Requests
Customers can easily submit return requests with return reasons, track return status, and receive updates through the website under -> My Account, which in turn reduces support tickets and improves transparency.
Centralized Return Order Management
Easily manage all product return requests from a single Odoo backend under RMA Orders, helping teams review, approve, and process return faster with better visibility and control.
Configurable RMA Stages
Create and manage customizable RMA stages like "new," "approved," "processing," or "resolved" to maintain a clear, organized return workflow aligned with business needs. With RMA you can manage the return policy.
Role-Based User Access
Assign RMA Manager and RMA User roles with defined permissions to ensure secure access, accountability, and smooth coordination across teams handling return processes.
Refunds and Credit Notes
Quickly process refunds or issue credit notes for returned products directly, ensuring accurate financial records and faster customer settlements.
Repairs and Product Replacements
Handle product repairs and replacements within the same RMA process, ensuring efficient resolution of customer issues without manual tracking or follow-ups.
Automated Notifications
Automatically notify customers and internal users when return stages change or actions are required, keeping everyone informed and reducing delays.
Sales & Inventory Integration
Link RMA requests to original sales orders and update inventory automatically, ensuring accurate stock levels and complete visibility across sales and return operations.
Real-Time RMA Analytics Dashboard
Track and analyze all return orders at a glance with visual insights. Monitor RMA status distribution, return trends by product and customer, financial impact of refunds and credit notes, and processing efficiency metrics. Generate detailed reports on return reasons, resolution times, and overall RMA performance to make data-driven decisions and improve your return management process.
About Zehntech
Zehntech is a leading Odoo custom development company, empowering businesses across industries with tailored ERP solutions. With a strong team of 50+ skilled Odoo professionals, ranging from 2 to over 10+ years of experience, we bring deep expertise and innovation to every project. Over the years, we have successfully developed 50+ Odoo apps and themes, helping clients streamline operations, enhance productivity, and achieve digital transformation. Our Odoo services include Custom Odoo Development, Implementation, Customization, Support and maintenance.
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Advanced Stock Move Report
Our Services
Odoo Customization
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Odoo Implementation
Odoo Support & Maintenance
Odoo Website Development
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Contact Us
Zehntech Technologies
(https://www.zehntech.com/contact-us/)
Odoo Return Merchandise Authorization (RMA)
The Odoo RMA (Return Merchandise Authorization) Return Merchandise Authorization (RMA) helps Ecommerce businesses easily handle product returns smoothly and clearly. It allows customers to request returns, refunds, or exchanges, while teams can also easily track return requests, exchanges, and refunds in one place in the Odoo backend. With an organized return and exchange, businesses reduce delays, avoid confusion, improve customer trust, and keep inventory records accurate, hence making returns faster and stress-free for everyone.
Table of contents
Key Features
1. Website Product Return Request - Customers can initiate return requests directly from their account portal. - Return option available for delivered sales orders only. - A dedicated return form captures return type, quantity, reason, and remarks. - Image upload support (JPG/PNG) for damaged or defective products. - Mandatory customer consent via “Return Policy” checkbox before submission.
2. Return Order Menu in Customer Portal - Dedicated menu: Website > My Account > Return Orders - Customers can view all submitted return requests. - Detailed RMA view includes request type, refund amount, product details, and communication thread. - Download PDF report for each RMA.
3. Backend List and Kanban View - View and manage all RMAs from the RMA > RMA Orders menu. - List view for detailed tracking and Kanban view grouped by stages (New, Confirmed, Processing, Resolved, etc.). - Filters, smart buttons, and quick actions for efficient RMA management.
4. RMA Detailed Form View - Comprehensive form view with grouped sections:
- Header Information (RMA ID, Status, Return Type)
- General Info (Sales Order, Customer, Product, Reason)
- Processing Details (Refund / Replacement / Repair)
- Financial Summary (Untaxed, Taxes, Total)
- Conditional field visibility based on Return Type.
- Smart buttons for linked actions: Incoming Delivery, Refund Invoice, Repair Order, and Delivery Order.
5. Return Type Actions - Refund – Create incoming delivery and generate a credit note. - Replacement – Create incoming and outgoing deliveries, and optionally a Purchase Order. - Repair – Create repair orders and associated stock moves. - Each return type triggers workflow-specific buttons and validations.
6. Create RMA from Sales Order Backend - Add a “Return” button on validated sales order lines. - Automatically fills customer, order, and product details in the RMA form. - Creates a linked RMA record upon confirmation. - RMA smart button appears in the Sales Order for quick navigation.
7. RMA Configuration Panel - Centralized settings at RMA > Configuration > Settings
- Enable/disable repair management.
- Define product return window (based on delivery/order date).
- Toggle customer visibility of stages.
- Manage cancellation permissions and duplicate prevention.
- Add custom Terms and Conditions text.
- Mail notification settings for Admin and Customer with customizable templates.
8. RMA Configuration Menus - Stages Management
- Define workflow stages with name, sequence, fold option, and customer notification.
- Map stages to main statuses (New, Approved, Processing, etc.).
- Return Reasons - Define standard reasons (e.g., Damaged, Wrong Product, Size Issue). - Option to display reasons on the website form.
9. Role-Based Access Control - RMA Manager
- Full access: can create, edit, delete, and configure RMAs.
- RMA User - Limited access: can manage RMA orders only.
- Ensures secure, role-based operations and prevents unauthorized access.
10. Notifications - Email alerts for Admin and Customer during RMA creation and stage transitions. - Predefined email templates with placeholders and “View RMA” button link. - Fully configurable and customizable templates.
11. Integrated with Core Odoo Modules - Sales, Inventory, Purchase, Invoicing, Website, Repair, and Mail. - Enables synchronized workflows across all related operations.
Summary
The Odoo RMA module provides a complete end-to-end solution for handling product returns. From the customer submitting a request on the website to the admin managing replacements, refunds, or repairs — every step is tracked and automated. With features like configurable stages, reasons, mail notifications, and portal visibility, the module ensures a smooth and transparent return experience for both businesses and customers.
Installation
- Copy the module folder to your Odoo custom_addons directory.
- Restart the Odoo server.
- Update the App List from the Apps menu.
- Search for RMA - Return Merchandise Authorization and install it.
- (Optional) Enable Developer Mode to configure RMA stages, reasons, and settings.
How to use this module
1. Website Return Process - Go to My Account > Your Orders → Select an order → Click Return Product. - Fill in return details: product, reason, return type, remarks, and upload images. - Accept Return Policy and confirm submission. - Customer receives an acknowledgment message and can view the RMA in “Return Orders.”
2. Backend RMA Management - Navigate to RMA > RMA Orders to manage all return requests. - Use Kanban and List views for monitoring RMAs by status. - Open any RMA to access detailed view, linked deliveries, invoices, or repair orders.
3. Configuration Setup - Go to RMA > Configuration > Settings
- Enable or disable Repair Management.
- Set product return window and Terms & Conditions.
- Configure admin/customer notifications.
- Manage stages via RMA > Configuration > Stages.
- Add return reasons via RMA > Configuration > Reasons.
4. Sales Order Integration - Open a validated Sales Order → Click “Return” on product line. - Fill and confirm the return form to create an RMA automatically. - Linked RMA smart button appears in the Sales Order header.
Support
Zehntech Technologies
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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