Allow to set alias on team so when customer send mail to this it will automatically set this team on ticket.
To get the templates in email as per allowed in helpdesk team
Submit ticket from website
Portal users can track the status of the tickets they submit
Helpdesk Aging ticket Aging filter on Helpdesk ticket Ageing ticket Ageing filter show ticket age support ticket age display ticket aging ticket aging notification ticket aging alerts helpdesk ticket aging alert on ticket
After 10 days, helpesk ticket that is "Ready for Customer QA", should be moved to Done and a message sent to the customer.
Helpdesk Ticket Batch
Allow your customer to close ticket from portal..
Enforce SLAs by activating Email reminders and escalations for tickets.
escalate support ticket escalation by level customer support ticket escalation with multiple level helpdesk support ticket level issue escalation by stage escalate issue by level helpdesk support level customer issue handling customer ticket helpdesk issue
Process to invoice tickets
Manage Customer Helpdesk Support Ticket Knowledge Base Helpdesk Support Ticket timesheet Knowledge Base for support ticket helpdesk service system website support request Q & A website portal support Q&A website ticket Knowledge Q&A Support Request system
Helpdesk ticket restriction Ticket support management Email ticket helpdesk Limit Website helpdesk ticket Website Support limit Helpdesk service Customer support ticket Online ticketing system for customer Support service desk Website ticket service
Customer Helpdesk Support Ticket website support ticket Website Help Desk Support Ticket Online ticketing system for customer support service desk helpdesk customer Maintenance helpdesk MRO support ticket MRO website Maintenance MRO construction helpdesk
Multi-Purpose Helpdesk With Ticket Management For Projects
Support Ticket merge tickets helpdesk merge Tickets merge support Issue merge multiple ticket merging multiple tickets merger support ticket merger combine support ticket combine Customer Helpdesk Support Ticket merge support ticket merge helpdesk ticket