Monitor, track, and resolve customer issues
Integrate the Helpdesk with Human Resources
Add Odoo module field and category fields to Ticket
Add Odoo version field to Ticket
Manage customer support tickets from Sent Quotations and Sales Orders.
Select delivery methods and carriers on Helpdesk Tickets
Create service requests from a ticket
Carry over agreement values when creating service requests
Allow users to specify ticket types that are allowed for a helpdesk team
Enhance your ticketing system by adding customizable fields to tickets.
Allows to manage employee timesheet activity for particular ticket by user
Allows to set billable timesheet and create invoice for billable timesheet
Allows to merge ticket timesheet details
Allows to customer will confirm ticket timesheet details online
This app allow your agents/technicians to access tickets from portal.
This app allow helpdesk team to do make analysis of cost and revenue of tickets by analytic accounts.
An excellent tool for blocking(filter) spam in Helpdesk
odoo app allow to assign multi user into Helpdesk helpdesk multi user helpdesk assign multiple user helpdesk multi assignee ticket multiple assign user bulk user assign ticket mangement helpdesk ticket manage user multiple
Customer Helpdesk Backend