Allow to set alias on team so when customer send mail to this it will automatically set this team on ticket.
To get the templates in email as per allowed in helpdesk team
Portal users can track the status of the tickets they submit
Helpdesk Aging ticket Aging filter on Helpdesk ticket Ageing ticket Ageing filter show ticket age support ticket age display ticket aging ticket aging notification ticket aging alerts helpdesk ticket aging alert on ticket
After 10 days, helpesk ticket that is "Ready for Customer QA", should be moved to Done and a message sent to the customer.
Helpdesk Auto Response on Ticket Email reply support ticket auto notification auto response to issue auto notification ticket automated response ticket auto answer on ticket automatic answer on ticket helpdesk auto answer on helpdesk automatic reply
Allow your customer to close ticket from portal..
escalate support ticket escalation by level customer support ticket escalation with multiple level helpdesk support ticket level issue escalation by stage escalate issue by level helpdesk support level customer issue handling customer ticket helpdesk issue
Manage Customer Helpdesk Support Ticket Knowledge Base Helpdesk Support Ticket timesheet Knowledge Base for support ticket helpdesk service system website support request Q & A website portal support Q&A website ticket Knowledge Q&A Support Request system
Helpdesk ticket restriction Ticket support management Email ticket helpdesk Limit Website helpdesk ticket Website Support limit Helpdesk service Customer support ticket Online ticketing system for customer Support service desk Website ticket service
Helpdesk ticket lock and unlock helpdesk tickets restrict editing helpdesk tickets Ticket lock history multiple users editing same ticket secure helpdesk ticket updates Helpdesk ticket permission control helpdesk ticket lock feature Ticket edit restriction helpdesk ticket conflict prevention
Customer Helpdesk Support Ticket website support ticket Website Help Desk Support Ticket Online ticketing system for customer support service desk helpdesk customer Maintenance helpdesk MRO support ticket MRO website Maintenance MRO construction helpdesk
Support Ticket merge tickets helpdesk merge Tickets merge support Issue merge multiple ticket merging multiple tickets merger support ticket merger combine support ticket combine Customer Helpdesk Support Ticket merge support ticket merge helpdesk ticket
Helpdesk ticket number on timesheet
odoo app allow to create Helpdesk Ticket Number, Uniq Helpdesk Ticket Number, Helpdesk sequence, helpdesk number, helpdesk tickets, helpdesk tickets number, auto genrate ticket number
Helpdesk Ticket Sale
This app allow your customers to Scan and Submit Images from Support Ticket my account menu.
This module allow set ticket to close ticket automatically
Allows to set severity on the helpdesk ticket.
Customer can do digital signature on helpdesk ticket form on portal(for Enterprise)