"HelpDesk"
helpdesk, templates, messaging, mail
Project Helpdesk Integration
Enforce SLAs by activating Email reminders and escalations for tickets.
Process to invoice tickets
Assign each heldesk ticket a unique number based on your defined sequence
helpdesk, sequence
Helpdesk Ticket Timesheet with Start Stop improvements to make it more easy and usefull.
Geminate comes with a feature to support company wise multiple alias domains for helpdesk teams which will create tickets from incoming emails when the incoming mail server is configured proper company specific. you can set multiple alias domains and their name in "Helpdesk Team".
Send Attachments From Helpdesk Ticket By Portal User
This app will auto add the parent of customer as a follower in follower list.
This app allow you to create service level agreements and print and send your customer by agreeing SLA level.