Website Helpdesk Support Ticket for Customer

by
Odoo 1
v 8.0 v 9.0 v 10.0 v 11.0 v 12.0 Third Party 34

45.00 €

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Technical name bi_website_support_ticket
LicenseOPL-1
Read description for v 12.0 v 11.0 v 9.0 v 8.0
Required Apps Project (project)
Website Builder (website)
eCommerce (website_sale)
Sales (sale)
Invoicing (account)
Timesheets / Attendances (hr_timesheet_sheet)
Timesheets (hr_timesheet)
Employee Directory (hr)
Included Dependencies
Technical name bi_website_support_ticket
LicenseOPL-1
Read description for v 12.0 v 11.0 v 9.0 v 8.0
Required Apps Project (project)
Website Builder (website)
eCommerce (website_sale)
Sales (sale)
Invoicing (account)
Timesheets / Attendances (hr_timesheet_sheet)
Timesheets (hr_timesheet)
Employee Directory (hr)
Included Dependencies

Website Customer Helpdesk Support Ticket

Website customer helpdesk support ticket module is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will be send by email to customer and admin.

Features

Create Ticket / Attach Document

Your Customer can send support ticket/helpdesk request from your website and also attach documents.

Report.

Print PDF - Helpdesk Support Ticket

Communication

Support User / Technician can communicate with customer using chatter and fill timesheet.

Create Invoice

Support Manager can close ticket and send bill to customer.

Ticket assignment

Manage your support tickets using assignment to multiple support teams.

Review / Rating

Customer can give feedback and rating of ticket.

Ticket Activity

Activity view for helpdesk support ticket.

Customer's Ticket Status view

Customer can check status of all support tickets submitted by him/her on My Account page.

Website Support Ticket Configuration


View Support Ticket To Public User/Login User


Support Ticket Email


Support Tickets On My Account


View Support Ticket/Edit Support Ticket

Click on Edit Ticket button to edit already created support ticket. When you click on edit ticket button,It will redirect at back-end side to edit ticket


Send Message and Attachments From Website


Support Ticket/Closed Support Tickets


Support Ticket Form View


Create Task

After assigning support ticket, "Create Task" button will appear. By clicking button, Manager can create task from current support ticket


Create Task Wizard


Created Task View


Escalate Team

If you want to assign this ticket to higher level/parent team then you can use this button. After using this button helpdesk team and team leader will be change as per parent team. If you are in parent level then you can not escalate team


Once you escalate team then level is also change


Warning On Escalate Team


Create Invoice For Closed Tickets


Two type's to Create Invoice

1. Create Invoice with Employee Timesheet.


Create Invoice

2. Create Invoice with Manual.


Helpdesk support Invoice


Create Support Ticket Subtask

You can create task goto Project > Search > Tasks


View Support Ticket Tasks


Set to Reset Support Ticket


Support Ticket Report


Report View


Customer Rating Button


Website Customer Rating Form


Customer Rating on Support Ticket


Helpdesk Stages


Helpdesk Ticket Type


Helpdesk Ticket Team


Access Rights and Roles

We have two different access groups for Helpdesk Support Ticket.

  • User
  • Manager

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Odoo
nice app
by on
Odoo
Re: nice app
by on

thank you sir


Odoo
Attachments in Support Ticket
by on

Hi, When can you add attachments to this module. This is standard for support tickets. If possible, allow multiple files to be attached Regards

Odoo
Re: Attachments in Support Ticket
by on

sure , we will make that improvements

Odoo
Re: Attachments in Support Ticket
by on

sure , we will make that improvements


Odoo
Attachments in Support Ticket
by on

Hi, When can you add attachments to this module. This is standard for support tickets. If possible, allow multiple files to be attached Regards