Helpdesk Support Ticket To Task

by
Odoo

66.67

v 11.0 v 12.0 Third Party 1
Required Apps Project (project)
Included Dependencies
Lines of code 4794
Technical Name sh_helpdesk_task
LicenseOPL-1
Websitehttps://www.softhealer.com
Also available in version v 13.0 v 14.0 v 12.0
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Required Apps Project (project)
Included Dependencies
Lines of code 4794
Technical Name sh_helpdesk_task
LicenseOPL-1
Websitehttps://www.softhealer.com
Also available in version v 13.0 v 14.0 v 12.0

Helpdesk Support Ticket To Task

This module useful to create a task from a helpdesk support ticket, you can easily manage odoo tasks with a ticket. This module easily moves information, attachment, etc of the ticket to the task, Task is very useful in the case where you have multiple users who going to manage different actions based on tickets raised by customers.

for example. the customer has raised a ticket and there is 3 responsible person who needs to perform some action on basis of complaint than you can easily divide complain amount 3 responsible persons.

  • You can convert the ticket into the task.
  • Easy to create tasks directly from the support ticket.
  • Easy to assign tasks to support staff from the ticket.
  • Manager can assign tasks to multiple people at the same time.
  • You can attach multiple documents with tasks.
  • This module saves your important time.

Go to users & companies and tick "Helpdesk Task".


Ticket form view, you can see tasks from the ticket form view.


You can attach multiple attachments to the ticket.


Press the "Create Task" button to create a task from the ticket.


You can assign tasks with responsible persons with the task description.


It moves information, attachment, etc of the ticket to the task.


After creating a task, you can see the created task number on the right side of the ticket.


Tasks kanban view.


The assigned task with attachments, information & you can see that task ticket at the right side of the task.


The assigned task with extra information.

Version 11.0.1 | Released on : 3 December 2020

  • Initial Release.
  • Yes, this app works perfectly with Odoo Enterprise as well as Community.
  • Yes, This app is compatible with Odoo's Multi-Company Feature.
  • Yes, we provide free upgrades as well as free support for 90 days.

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