Helpdesk Support Ticket Lock System in Odooby BrowseInfo https://www.browseinfo.in
• eCommerce (website_sale)
• Project (project)
• Sales (sale_management)
• Invoicing (account)
• Employees (hr)
|Lines of code||2949|
|License||See License tab|
|Also available in version||v 10.0 v 11.0 v 16.0 v 14.0 v 13.0 v 15.0|
• eCommerce (website_sale)
• Project (project)
• Sales (sale_management)
• Invoicing (account)
• Employees (hr)
|Lines of code||2949|
|License||See License tab|
|Also available in version||v 10.0 v 11.0 v 16.0 v 14.0 v 13.0 v 15.0|
Website Helpdesk Support Ticket Locking System Odoo Apps
Lock Ticket on Helpdesk Support Request Odoo Apps
Lock/Unlock feature on Helpdesk Ticket Odoo Apps
Helpdesk Support Ticket Lock/Unlock Odoo Apps
This Odoo app contains almost everything you need for the service desk, technical support team, call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support ticketing system is used to give customers an interface where users can send support ticket requests and attach documents from the website. Support tickets will be sent by email to customer and admin and manage online ticketing systems for customer support in Odoo. Also it allows you to create invoices easily from the timesheet logged for the project issue and helpdesk support ticketing system. Customers can view their ticket from the website portal and easily see the stage of the reported ticket. Also, customers can communicate with the help-desk support team from the website communication option. This Odoo apps also provide feature to lock and unlock support helpdesk ticket, once user lock the ticket then no other users can edit it, or delete it. Only the user who locked the ticket can update it or unlock it.This odoo app helps users to lock helpdesk support ticket for selected date, and unlock, users can also see ticket locking details. Tickets can be unlocked and updated by only users who lock tickets.
If you are using Odoo enterprise version then please note that, This app doesn't work with odoo enterprise's Helpdesk app, We have our own Helpdesk app and this app adds helpdesk ticket locking system on our helpdesk app.
Lock the ticketLock the Helpdek ticket anytime for given start and end datetime.
Only user can updateOnly user who is locked ticket can update values on ticket.
Unlock featureYou can autounlock locked ticket if their end date got passed.
Warning for other usersOther user will get warning if they try to update locked ticket.
How to see Lock Ticket button
Select support ticket menu, enter to the ticket,select lock ticket button to lock the tickets.
Lock the Ticket
In this wizard select the dates between you want to lock the tickets than click on checkbox to confirm.
The lock information you can see at the bottom in lock information section.
Unlock Lock Tickets
To Unlock the Ticket click on Unlock Ticket button.
Unlock Lock Tickets Waring
If the user who locked the ticket is not the same user who trying to unlock the ticket than it will raise an waring.
Other User Update Waring
Unlocked Tickets Information
Otherwise it will unlock the ticket.
Auto Unlock Tickets
If the lock dates are passed than click this check box to auto unlock that tickets. This will automatically check and unlock the tickets whose dates are passed.
You will get 90 Days free support incase any bugs or issue (Except data recovery).
At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on firstname.lastname@example.org or raise a ticket on support.
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