Knowledge Base for HelpDesk Support Ticket

by
Odoo          
v 12.0 Third Party 17

128.00 €

Live Preview
You bought this module and need support ? Click here !
Technical name helpdesk_ticket_knowledge_base
LicenseSee License tab
Websitehttp://www.probuse.com
Read description for v 11.0 v 10.0
Required Apps Website (website)
CRM (crm)
Project (project)
Invoicing (account)
Sales (sale_management)
Task Logs (hr_timesheet)
Sales (sale)
Employees (hr)
Included Dependencies
Technical name helpdesk_ticket_knowledge_base
LicenseSee License tab
Websitehttp://www.probuse.com
Read description for v 11.0 v 10.0
Required Apps Website (website)
CRM (crm)
Project (project)
Invoicing (account)
Sales (sale_management)
Task Logs (hr_timesheet)
Sales (sale)
Employees (hr)
Included Dependencies

Knowledge Base for HelpDesk Support Ticket (Q&A)

THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION

This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.

Main Features:

  • Allow your support team to quickly create Knowledge Base (Q&A) from ticket in backend.
  • Allow your support team to search existing Knowledge Base (Q&A) and quickly reply to your customers with URL of website for that Knowledge Base (Q&A).
  • Allow support team to set Category, Tags after creating Knowledge Base (Q&A) in backend.
  • Allow your support team to quickly create Knowledge Base (Q&A) from ticket in backend.
  • Before submitting support ticket allow your customer to view your Knowledge Base (Q&A).
  • Allow your customer also view Knowledge Base (Q&A) in my account portal.
  • For more details about helpdesk ticket app you can see dependant app.
  • Watch video in live preview.
  • Old Version Video Link : https://youtu.be/_7G4-rlvd48
  • New Version Video Link : https://youtu.be/hO7TetXlhE8

Menus Available:

  • Helpdesk
    • Knowledge Base
      • Knowledge Bases
      • Knowledge Base Categories
      • Knowledge Base Tags

Knowledge Base (Q&A) - Category

Create Category for Knowledge Base (Q&A)

Configure Knowledge Base Category here. It will use to apply filter to your knowledge base quatation and answer.

Knowledge Base (Q&A) - Tags

Create Tags for Knowledge Base (Q&A)

Configure Tags to apply stronger search for related quatation.

Create/Post Knowledge Base (Q&A) and Search Knowledge Base (Q&A) on Helpdesk Support Ticket Form

Support Team can quickly create/post into Knowledge Base (Q&A) and they can also search for already created Knowledge Base (Q&A) to give quick answer with URL to customers.
Search Q/A Button : Use this to search your knowledge base questions.
Post Q/A Button : Use this to post your new quatation for knowledge base quatation.

Support Team can Post/Create New Knowledge Base (Q&A)

Team can design Questions and Answers and Save it for future support tickets.
Post Your Question Button : Submit your new question here and this question is save for future use.

Support Team can Edit Knowledge Base (Q&A) in Backend

We can edit question and answer backend also.
URL : We can share url to other ticket user if they have same query.
Category : Apply Category.
Tags : Add Tags.

Search into Knowledge Base (Q&A) directly from Helpdesk Ticket

Search your Questions and share your url to the customer.

Allow your Customer to Search in Knowledge Base before Submitting Ticket

This will allow your customer to quickly search in knowledg base and find answer. It is allow them to search by content and tags and allow customer to group based on category of knowledge based.

Knowledge Base (Q&A) Page for Customer

Customer can group by category and search Knowledge Base (Q&A) with tags, content, query.

Knowledge Base (Q&A) Page Form for Customer

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module

  • This section is meant to ask simple questions or leave a rating.
  • This author can leave a single reply to each comment.
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.