Lost Messages Routing

by
Odoo          
v 12.0 Third Party 18

36.00 €

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Technical name mail_manual_routing
LicenseSee License tab
Websitehttps://odootools.com/apps/12.0/lost-messages-routing-240
Read description for v 11.0 v 10.0 v 9.0 v 8.0

Sometimes Odoo does not manage to address incoming messages. For example, it happens when your customer doesn't reply to a message, but sends a direct email to your catchall address. In that case such email is completely lost, while clients become more and more irritated. This tool solves the issue. With this app you gets full control over all lost messages and you can attach any Odoo message to a proper document thread.

The tool is compatible with both Odoo Enterprise and Odoo Community.

The module features depend on your Odoo version. Please select required one on the top right of this page

All lost messages are kept under the special menu unit. In the debug mode go Odoo technical settings > Email > Lost Messages
Open any and decide where such a message should be forwarded. To this end press the button 'Route manual'
In the pop-up wizard select a required document type (e.g. a contact or an opportunity), and a target document (e.g. 'Agrolait' or 'Prospect for 1000 Pcs'). Here Odoo restricts users' selection to viable ones which have a real message thread
As soon as you press the button 'Attach Message', Odoo would route a message to the chosen document
New You may configure Odoo to send a notification by each lost message to manage them in real time. Go to the Odoo general settings > Email Section and check the box 'Lost messages notification'. Then choose users which should be notified
Use the feature not only for lost but for any messages. In the debug mode go Odoo technical settings > Email > Messages. Via the same button 'Route manual' users might re-attach messages to another object
The features are available for users with rights for administration settings (Administration/Settings). Take into account that this module make all unattached messages available for the group Administration/Settings (like this user is a SuperUser)
Feedback allows improving Odoo tools for you. If you tested the app, please leave a review on the product page
All lost messages are combined in a single list
Odoo Unattached Messages Menu
Lost messages are simply distinguishable and are easy to address
Odoo Open Wizard through the Button
Routing a message is fast and simple
Odoo Wizard to Assign Messages
Routing results in a target model thread
Odoo Final Thread
Responsible users optionally received notification by new lost messages
Lost message notification email
Configure to be notified of new lost messages
Lost messages notification
Already attached messages might be re-routed
Usual messages forwarding

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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
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Odoo
It works very well
by on

It is very useful, it helps us to efficiently serve our customers.

Odoo
awesome app! MUST BUY if you use Odoo!!!
by on

the app helped us alot. Some our customers send us an email and got lost in the process. with Lost messages routing the messages got stored and we can place the mail into the correct corresponding process. plus excellent support from Odoo Tools with adding a new feature to send an e-mail to selected users whenever a lost message is found. 10/10!!