v 13.0 Third Party 302
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Lines of code 486
Technical Name mail_manual_routing
LicenseSee License tab
Websitehttps://faotools.com/apps/13.0/lost-messages-routing-13-0-mail-manual-routing-418
Versions 12.0 9.0 8.0 11.0 16.0 14.0 13.0 10.0 15.0 17.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Lines of code 486
Technical Name mail_manual_routing
LicenseSee License tab
Websitehttps://faotools.com/apps/13.0/lost-messages-routing-13-0-mail-manual-routing-418
Versions 12.0 9.0 8.0 11.0 16.0 14.0 13.0 10.0 15.0 17.0
Sometimes Odoo does not manage to address incoming messages. For example, it happens when your customer doesn't reply to a message, but sends a direct email to your catchall address. In that case such email is completely lost, while clients become more and more irritated. This tool solves the issue. With this app you gets full control over all lost messages and you can attach any Odoo message to a proper document thread.

No messages are lost

All messages which Odoo has not managed to route are kept under the special top entry menu 'Lost messages'.
You may also configure Odoo to send a notification by each lost message to manage them in real time. Go to the Odoo general settings > Email Section and check the box 'Lost messages notification'. Then choose users and Odoo mail channels which should be notified.
The features are available for users with the special right Lost Messages Manager. Take into account: the module makes all unattached messages available for that group.

Simple addressing of lost messages

  • Open any lost message and decide where such a message should be forwarded. To this end press the button 'Route manual'.
  • In the pop-up wizard select a required document type (e.g. a contact or an opportunity), and a target document (e.g. 'Agrolait' or 'Prospect for 1000 Pcs'). Here Odoo restricts users' selection to viable ones which have a real message thread.
  • As soon as you press the button 'Attach Message', Odoo would route a message to the chosen document.
  • It is possible to restrict Odoo models to which messages might be routed: Lost Messages > Settings > the section 'Lost messages allowed models' (for example, to orders and opportunities only). If not selected, it would be possible to address a message to any object.

Batch messages' routing

The app let you process a few messages simultaneously, what is especially useful when discussion of a specific document is broken.

Not only lost messages

Use the feature not only for lost but for any messages. In the debug mode go Odoo technical settings > Email > Messages. Via the same button 'Route manual' users might re-attach messages to another object.

Amazing App and fantastic support

I bought the addon for v10. At the beginnig the addon did not work well. Then I requested an improvement feature, they did it in just A FEW HOURS. I am very happy, the addon is working perfectly, is just what I was looking for. Very excelent support Thanks a lot Odoo Tools Team

-- Jesus Astuvilca

A must have

With the help of this app you will never lose any messages again. We are very happy with the functionality and also with the responsive and quick support! They take our ideas and wishes serious. This is the way it should! Thumbs up!

-- David Fuchs

Awesome app! MUST BUY if you use Odoo!!!

The app helped us alot. Some our customers send us an email and got lost in the process. with Lost messages routing the messages got stored and we can place the mail into the correct corresponding process. plus excellent support from Odoo Tools with adding a new feature to send an e-mail to selected users whenever a lost message is found. 10/10!!

-- Okan Hollander

It works very well

It is very useful, it helps us to efficiently serve our customers.

-- Oriana Maita

Yes, you can route any Odoo message. To that goal, admin users in developer mode should go to the menu Settings > Technical > Discuss > Messages; select required ones, push the Action > Route Manual.

According to the current Odoo Apps Store policies:

  • every module bought for version 12.0 and prior gives you access to all versions up to 12.0.
  • starting from version 13.0, every module version should be purchased separately.
  • disregarding the version, purchasing a tool grants you a right to all updates and bug fixes within a major version.

Take into account that the faOtools team does not control those policies. For all questions, please contact the Odoo Apps Store representatives directly.

The easiest approach is to use the Odoo store built-in workflow:

1. Open the module's page and click the button Deploy on odoo.sh

2. After that, you will be redirected to the GitHub page. Login to your account and click 'Create a new repo' or use the existing one. Please, make sure, that your repository is private. It is not permitted to publish the apps under the OPL-1 license. If necessary, create a new repo for your Odoo.sh project

3. Then, go to odoo.sh and click on the deploy button, submit the decision in the pop-up window and click 'Continue'. The action will trigger the installation process.

These steps will install the app for your project production branch. If you want to deploy the apps for other branches or update the module, you should undertake the following actions:

1. Upload the source code for the app from the Odoo store

2. Commit the module to a required GitHub repository. Make sure that none of the app folders/files are ignored (included in the .gitignore of your repo). Repositories are automatically created by odoo.sh, which might add by default some crucial items there (e.g. /lib). You should upload all module directories, subdirectories, and files without exceptions

3. Deploy a target branch of the odoo.sh project or wait until it is automatically built if your settings assume that.

  1. Unzip the source code of the purchased tools in one of your Odoo add-ons' directories;

  2. Re-start the Odoo server;

  3. Turn on the developer mode (technical settings);

  4. Update the apps' list (the apps' menu);

  5. Find the app and push the button 'Install';

  6. Follow the guidelines on the app's page if those exist.

Yes, sure. Take into account that Odoo automatically adds all dependencies to a cart. You should exclude previously purchased tools.

A red/orange warning itself does not influence features of the app. Regretfully, sometimes our modules do not pass standard automatic tests, since the latter assumes behavior which is in conflict with our apps goals. For example, we change price calculation, while standard Odoo module tests compare final price to standard algorithm.

So, first of all, please check deployed database features. Does everything work correctly?

If you still assume that warning influences real features, please contact us and forward full installation logs and the full lists of deployed modules (including core and third party ones).

Regretfully, we do not have a technical possibility to provide individual prices.

No, third party apps can not be used on Odoo Online.

Yes, all modules marked in dependencies are absolutely required for a correct work of our tool. Take into account that price marked on the app page already includes all necessary dependencies.  

The price for our modules is set up in euros. The Odoo store converts prices in others currencies according to its internal exchange rate. Thus, the price in US Dollars may change, when exchange rate changes.

Bug reporting

In case you have faced any bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes within 60 days after the purchase, while even after this period we are strongly interested to improve our tools.

To send us a bug report: press the "Website" link on the top of this page and push the button "Bug Report" (the tab Support). Alternatively, copy the link https://faotools.com/s/wx2t8e

No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.

Please include in your request as many details as possible: screenshots, Odoo server logs, a full description of how to reproduce your problem, and so on. Usually, it takes a few business days to prepare a working plan for an issue (if a bug is confirmed) or provide you with guidelines on what should be done (otherwise).

Public features requests and module ideas (free development)

We are strongly motivated to improve our tools and would be grateful for any sort of feedback. In case your requirements are of public use and might be efficiently implemented, the team would include those in our to-do list.

Such a to-do list is processed on a regular basis and does not assume extra fees. Although we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.

To share ideas: press the "Website" link on the top of this page and push the button "Share Features Ideas" (the tab Support). Alternatively, copy the link https://faotools.com/s/adtjdq

No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.

Questions and misc issues

Feel free to contact us with any other concerns, doubts, or questions: press the "Website" link on the top of this page and push the button "Raise Question" (the tab Support). Alternatively, copy the link https://faotools.com/s/jiqljp

About the team

faOtools (faotools.com, former odootools.com) is the team of developers and business analysts to help you extend Odoo's potential. We have been communicating with end users to whom the software became the main business tool since 2012. As a result, we are proud of dozens of successful Odoo apps developed. We are open for new ideas and challenges to create the best Odoo apps for business needs all over the world.

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Odoo Proprietary License v1.0

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modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
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A must have
by
David Fuchs
on 5/26/21, 4:46 AM

With the help of this app you will never lose any messages again. We are very happy with the functionality and also with the responsive and quick support! They take our ideas and wishes serious. This is the way it should! Thumbs up!

Re: A must have
by
Odoo Tools
on 5/26/21, 5:31 AM Author

David, thank you a lot for the nice words! It is of high value for us!


does it also catch lost messages send to any users email address or only to default catchall?
by
Tom Lanbacher
on 11/5/20, 4:59 AM Confirmed Purchase

does it also catch lost messages send to any users email address or only to default catchall?

Re: does it also catch lost messages send to any users email address or only to default catchall?
by
Odoo Tools
on 11/5/20, 5:21 AM Author

Tom,

the app updates the Odoo core mechanics of addressing incoming emails. So, in case an email is received by Odoo, but it can't be attached to any object (no aliases, no return-path, for example) -- such email would be marked lost. The app does not influence the catchall logic. Simultaneously, in the most cases Odoo is not configured to receive emails from users' direct email boxes. 


Need to have the features for 'non administrator users'
by
Tom Lanbacher
on 11/5/20, 4:48 AM Confirmed Purchase

Hi

I need to have this features for non administrator users - just any user, free to define. Would this be possible with module right settings?

Re: Need to have the features for 'non administrator users'
by
Odoo Tools
on 11/5/20, 5:18 AM Author

Tom,

as the module states 'The features are available for users with rights for administration settings (Administration/Settings)' - so, no, the app does not assume involvement of simple users.


Message disappear from document after routing with this app
by
Wiredzone.com, Inc.
on 5/4/20, 4:11 PM

Please advise what we can do to fix this.

Re: Message disappear from document after routing with this app
by
Odoo Tools
on 5/5/20, 7:49 AM Author

Hello! Thank you for choosing our tools! The idea of the module is to re-route a message for a new document. So as far as we understand your case: if you route a message related to an existing object, after the operation, this message should not be any more shown there. If we understood you not correctly, please send us a request to https://odootools.com/my/tickets/newticket?&x_custom_1=x_option_17&x_custom_2=x_option_125&x_custom_3=x_option_7&url_type_id=1 in order we can discuss details.