Mobile Service Management Pro

by
Odoo

96.51

v 11.0 v 12.0 Third Party 7
Live Preview
Required Apps Invoicing (account)
Inventory (stock)
Included Dependencies
Lines of code 2641
Technical Name mobile_service_shop_pro
LicenseOPL-1
Websitehttps://www.cybrosys.com
Also available in version v 14.0 v 15.0 v 13.0 v 11.0
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Required Apps Invoicing (account)
Inventory (stock)
Included Dependencies
Lines of code 2641
Technical Name mobile_service_shop_pro
LicenseOPL-1
Websitehttps://www.cybrosys.com
Also available in version v 14.0 v 15.0 v 13.0 v 11.0
Community
Enterprise

Mobile Service Management Pro

It is the extended version of the module 'Mobile Service Manager'. Now user can get device details by using imei number also reports are added.

Overview

The module will assist the manager in getting the device details via using their IMEI number. Using the module application, manager can seamlessly acquire the brand, model and manufacturing details of the device using the IMEI number. In addition, it helps in saving your time and analyzing the service shop via varied generated reports. The reports include service report, parts usage report, complaint type report and customized pivot report. This module depends on 'Mobile Service Management' which you can download from Mobile Service Management

Features

Device details from IMEI number (Using the Paid API ImeiDB).

Customized pivot report

Mobile service request report

Parts usage report

Complaint Type report

Image for service device

Manage complaint type visibility

Manage complaint type visibility

Screenshots

Mobile Service Shop

When you install the module, an extra menu named Mobile Service is created. Here you can see the service requests and thereafter configure your mobile service shop.

Mobile Service -> Service Request -> Create

This is the service request creation form. Service request can be created according to the device brand and model. One can assign the technician, service request, provide with warranty details, customer details, IMEI no, request and return dates etc

Service Tickets

Generating tickets for service request. Here you can create tickets for service requests by using the 'Print Ticket' button.

Parts Inventory

Here you see the mobile parts used for service processing.

Service Invoice

Here you can create invoices for service requests.

Post Stock moves

No need to create stock moves for parts usage manually. 'Post Stock Moves' will generate stock for the parts usage.

Email Notification

The system will send email notification to the customer for each stage in the service request. Note:- You should configure outgoing and incoming e-mail settings from your Odoo for email service.

Brands Configuration

Create mobile brands which is used in service request creation. Mobile Service -> Configuration -> Brands

Models Configuration

You can also create models for different mobile brands from. Mobile Service -> Configuration -> Models

Complaint Types

You can create different complaint types from. Mobile Service -> Configuration -> Complaint Types

Complaint Templates

Complaint Templates can be created from. Mobile Service -> Configuration -> Complaint Templates

Terms and conditions

Terms and conditions for service request can be added from, Mobile Service -> Configuration -> Terms and Conditions which will be added to the service tickets.

Reports

When you install the module, an extra menu named 'Reports' will be created, from here you can see various reports.

Details

A field with a button named 'Get details' for getting device details from IMEI number will be created in the service request create form. Mobile Service -> Service Request -> Create

Configuration

Also settings menu will be created under the configuration menu for configuring the IMEI number device details generation. Mobile Service -> ConfiguratMobile Service -> Configuration -> Settings

Generating device details from IMEI number

From the service request creation form, via using the 'Get details' button, you can get the brand, model and also the manufacturer information about the device from the IMEI number.

Device Details Configuration

For getting the device details from IMEI number, you have to activate 'IMEI device details' from Mobile Service -> Configuration -> Settings -> IMEI device details. Note : We are using the Paid API ImeiDB to get the IMEI details

API Token

Also you have to provide an API Token generated. Mobile Service -> Configuration -> Settings -> Api Token

Token

You will get api token(paid) from https://imeidb.xyz

Mobile service reports

You will get different reports in PDF and XLSX formats from, Mobile Service -> Reports -> Mobile Service. You can view the graphical reports with different filters.

Mobile service Graphical Report

You can view the customized graphical from, Mobile Service -> Reports

Mobile service Pivot Report

You can view the customized pivot report for mobile service as shown below.

Service Request Report

Here you will get both PDF and XLSX reports of the service requests

PDF and XLSX Report

By providing the appropriate details in the 'Service Report' wizard, you will get service report in both PDF and XLSX format.

Parts Usage Report

Reports for parts usage during service.Here you will get both PDF and XLSX reports for the parts usage during the service request processing.

PDF and XLSX Parts Usage Report

By providing the appropriate details in the 'Parts Usage Report' wizard, you will get parts usage reports in both PDF and XLSX format.

Complaint Type Report

Here you will get both PDF and XLSX reports of complaint types with corresponding brand and model.

PDF and XLSX Complaint Type

By providing the appropriate details in the 'Complaint Type' wizard you will get complaint type report with brand and model details in both PDF and XLSX format. Which helps in understanding complaints of certain devices.

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