495.70

v 13.0 Third Party 4
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Generic Request Weight

Generic Request Weight is a module of the Generic Request application.

The module allows you to automatically sort requests by predefined rules depending on SLA, Priority, Kanban State, Request Type, etc.

In order to have access to these fields, user must belong to group "Request Manager".

req_weight


req_tree_weight


You can specify the weight of request service

serv_weight


Additionally you can specify the weight of service level

serv_level_weight


You can specify the weight of request category

cat_weight


You can specify the weight of request type

type_weight


You can specify the weight of request stage

stag_weight


As result, the weight of the request is determined by multiplying mentioned weights on following predefined weights:

  • Sla state weight
  • Activity state weight
  • Priority state weight
  • Kanban state weight
Sla state weights
SLA State State weight
Ok 1.0
Warning 0.5
Failed 0.1
Other 10.0

Activity state weights
Activity State Activity State weight
Overdue 0.1
Today 0.5
Other 1.0

Priority state weights
Request Priority Request Priority weight
Critical 0.0
High 0.5
Medium 1.0
Low 5.0
For information 10.0
Not set 1.0

Kanban state weights
Kanban State Kanban State weight
Normal 1.0
Done 0.01
Blocked 10.0
Other 1.0

This module is part of the Bureaucrat ITSM project. You can try it by the links below.


Launch your own ITSM system in 60 seconds:

Create your own Bureaucrat ITSM database yodoo.systems

Maintainer

CR&D
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This module is maintained by the Center of Research & Development company.

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