Merge Helpdesk Tickets | Merge Support Ticket | Helpdesk Support Ticket Merge | Merge Helpdesk Support Ticket | Merge Mutiple Tickets on Helpdesk
by Edge Technologies$ 26.89
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 167 |
| Technical Name |
helpdesk_ent_merge_app |
| License | OPL-1 |
| Versions | 17.0 16.0 15.0 14.0 |
Odoo Merge Helpdesk Support Ticket App
Multiple support tickets from the same partner can be consolidated to streamline the resolution process, increase efficiency, and improve the customer experience. We merge these tickets so that our support team has a comprehensive view of the partner's issues, enabling us to address their concerns more effectively and reduce duplication.
Create New Ticket
If create new is true then it creates new ticket else it merges with selected ticket.
Redirect To Ticket
Onclick merge ticket smart button then redirected to merge ticket.
Validation
If not same partner or select 1 or less ticket than give validation.
Description
Helpdesk Ticket Tree
User can see action for merge in tree view.
Create New
Onclick confirm if create new is true then create new ticket.
New created ticket form view.
Onclick merge ticket smart button then redirect to ticket.
Merge Existing Helpdesk Ticket
Onclick confirm if create new is false then it merges with selected ticket.
Merged ticket form view.
Onclick merge ticket smart button then redirect to ticket.
Our Services
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edgetechnologies.odoo@gmail.comOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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