v 14.0 Third Party 100
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Lines of code 6038
Technical Name knowsystem
LicenseSee License tab
Websitehttps://faotools.com/apps/14.0/knowsystem-knowledge-base-system-506
Also available in version v 13.0 v 12.0 v 11.0
You bought this module and need support? Click here!
Lines of code 6038
Technical Name knowsystem
LicenseSee License tab
Websitehttps://faotools.com/apps/14.0/knowsystem-knowledge-base-system-506
Also available in version v 13.0 v 12.0 v 11.0

This is a full-featured Odoo knowledge management tool to be used in any industry and by any firm. The app serves to accumulate, to curate, to utilize, and to share organizational knowledge within your company and outside it.

Odoo knowledge system mass actions for selected articles

Fast and comfortable knowledge recording

Drag and drop building blocks of the backend or website editors to construct professional looking articles. Create and use knowledge templates. Switch to raw code editor if needed

Single view KMS navigation

Filter articles by hierarchy of sections, by tree of tags, or by knowledge types. Select articles step by step and proceed mass actions. Sort and search in seconds

Get benefit of knowledge

Instantly access knowledge base from any Odoo documents. Reference articles in messages. Organize learning tours. Print or share knowledge. Prepare instructions, guidelines, FAQs

Wiki-like revisions

Restore any article version at any moment: the app keeps history of knowledge updates. Breaking becomes harder than restoring

Portal or public knowledge base

Share articles with your partners or publish knowledge for any website visitor

Website documentation builder

Combine organizational knowledge into advanced documentation with comfortable navigation and search

Knowledge system statistics

Control views of articles, likes and dislikes, contributions. Motivate discussions

Applied in any functional area

Use the app for any knowledge management business goal and for any set of Odoo apps.

Very functional application and responsive support

Our company produces medical laser equipment and we use KnowSystem to streamline the knowledge base of our company. Convenient search system and classification of content, as well as access rules for groups and even for individual users.

-- Svetlana

Excellent app and support.

Great app and a very helpfull support. Openess to improve their products is outstanding.

-- Lucas Huber

KnowSystem is excellent - OdooTools offer great support, are very helpful and responsive

Our company needed the ability to add a Knowledge Base to our Odoo portal website for our customers to access article content on a membership-only basis. KnowSystem provided this and much more, along with ability to add search by section, set permissions to allow only certain partners access to articles by tag etc. OdooTools have been very helpful and implemented several features we suggested including automatic redirect upon login, customisable filters and a social sharing capability on articles. Overall a great app by a great company, something that massively adds to Odoo's capabilities and is something that everyone could benefit from using.

-- Chris Mann

Excellent system

Excellent system.

-- Gordon

Single-view knowledge navigation

  • Prepare hierarchy of knowledge sections to instantly switch between knowledge areas
  • Define tree of tags for quick navigation and deeper knowledge structuring
  • Introduce knowledge base typology to distinguish kinds of articles in a single click
  • Create, update, and reorder tags, sections, or types right from the KnowSystem interface. Print all articles related to a certain tag or a section
  • Manage and launch learning tours
  • Sort knowledge articles by views, score of likes, title, author, section, create and write dates
  • Pick articles up step by step: the selection is not cleared with a new search or when you opened a record. Proceed mass action(s) for all chosen items
  • Update knowledge in batch: assign new section, change or remove tags, print multiple articles as a single PDF, follow / unfollow discussions, publish / unpublish articles, export articles to an Excel table, archive or restore items, add articles to learning tours and documentations, mark knowledge records as favorite, duplicate articles
Odoo knowledge base navigation

Fast, comfortable, and professional knowledge recording

Safe backend editor

  • Drag and drop building blocks to write a new article right in the Odoo backend interface. The process is simple while the result is professional looking
  • Edit blocks styles, re-order Knowledge elements, change width and height of items
  • KnowSystem editor relies upon strict HTML structures which are in the most cases compatible with printing and messaging layouts

Advanced website builder

  • Apply advanced styles and complex widgets by using Odoo built-in website editor
  • Exploit Odoo website know-hows: numerous snippets and animations, style templates and options
  • Rely upon website editor to prepare nice-looking portal knowledge pages. Avoid using that for internal or printing purposes: advanced styles often contradict printing and composer layouts

Raw HTML interface

  • At any moment switch to raw code view to update articles HTML
  • Optionally replace the backend editor with XML editor to rely fully on the website builder and edit only raw code in the backed
  • Introduce any HTML tags and styles, including bootstrap ready elements and iframes

Knowledge templates

  • Prepare new knowledge templates or save any existing article as a template
  • Use templates to create new articles to save time or keep uniform styles
Drag and drop Odoo blocks to construct an article
Website building blocks for Odoo KMS

Get benefit from your knowledge

Knowledge system for any Odoo document

  • Turn on the setting 'Articles by Documents' to add the quick entry for Knowledge base from any Odoo form view
  • Search articles by tags, section, or content in a few clicks for a quick overview
  • Link knowledge tags with Odoo document types to simplify search of articles. For example, assign helpdesk tickets to the tag 'odoo / helpdesk': the latter would be entered by default for support requests objects
  • Observe article content right from any Odoo object: there is no need to always switch to the KnowSystem advanced interface

Apply to knowledge in communication

  • Turn on the option 'Articles in Email Composers' to let users reference or cite Knowledge records in Odoo messages
  • Quickly observe articles related to a current document discussion. Instantly reference one or a few ones
  • Update message body with knowledge content (it would be added to the end of a current message)
  • Attach a PDF version of referenced article or articles
  • Share a public knowledge link with your colleagues or partners

Organize learning tours

  • Turn on the option 'Tours' to be able to combine articles in a sequence of learning steps
  • Add any knowledge to a tour in any order
  • Launch a tour to follow certain steps of study one by one in the special interface
  • Share learning tours with everybody or specific user groups. Control employees' progress in getting familiar with instructions and guidelines

Share and publish knowledge

  • Turn on the setting 'Portal KnowSystem' to give KnowSystem access for external partners, 'Public KnowSystem' - for website visitors
  • Configure KnowSystem tags or publish articles to share knowledge content
  • Combine articles in advanced documentation to cover certain aspect of organizational or functional knowledge
  • Turn on the option 'Portal Documentation' and 'Public Documentation' to make that documentation available for portal and public users respectively.
Odoo messaging knowledge use
Odoo composer link articles to messages
Odoo object quick articles search
Configure Odoo learning tours

Website documentation builder

  • Combine articles into advanced documentation sections to cover a certain business, organizational, or functional aspect
  • To create a new documentation section just select and order KnowSystem articles. The app would generate a website page automatically
  • Each KMS article might be used several times for different documentations
  • The tool allows preparing an unlimited number of documentation pages structured by categories
  • Flexibly customize documentation pages: show or hide introductions and footers, turn on/off search bar and table of contents, add or remove preview images and texts
  • The app let flexibly share documentation categories and sections. Publish required documents to make them available for everybody, assign KnowSystem tags - to grant an access for chosen Odoo partners
  • Depending on user rights documentation might look different. Define what to do if a documentation user does not have access for included articles: to neglect restrictions, not to show that knowledge pieces, or to show a security warning
  • Optionally show table of contents for comfortable and quick navigation. Table of contents is constructed automatically according to headers of included articles
  • Turn on the search bar for documentation. It is possible to find matches in a whole text or only in headers, to make key words case sensitive or insensitive.
  • Apply versioning for documentation to avoid double work in preparing specifications, user manuals or software guidelines.
Documentation sections overview
KMS documentation table of contents
Inline KMS documentation search

Partner knowledge base portal and public knowledge system

Knowledge in Odoo portal

  • KnowSystem let organize a web portal personally for each Odoo partner by selecting articles to be shared. To that end turn on the option 'Portal KnowSystem'
  • Design an article especially for a definite company, or use the same knowledge experience among multiple clients
  • Knowledge articles are available for portal users if: (a) the articles are published; (b) the articles have user-related tags
  • To assign a KnowSystem tag for a partner do one of the following: (a) go to a partner form and enter the field 'KnowSystem tags'; (b) on a tag form define 'Allowed partners'
  • Optionally allow partners to print knowledge pieces, like or share articles

Public KMS

  • To make self service possible: make your knowledge base available also for unauthenticated users. To that end turn on the option 'Public KnowSystem'
  • Only articles which are published would be available for visitors
  • To publish specific knowledge parts: apply the mass action 'Publish' or push the button 'Actions > Publish on website' on an article form
  • To show tags and article types in portal and website do not forget to publish them. Knowledge sections would be shown only if they have articles for observation
  • Customize the knowledge portal: hide/show the navigation by tags and types or the whole navigation, prepare introduction or navigation hints, add section tooltips.
KMS portal and website navigation
Article portal/website view

Interactive and evolving knowledge base

Team work and use

  • The history of articles revisions is kept in Odoo in a similar way it's done in Wikipedia. If one of user breaks something, it takes 2 clicks to recover a proper knowledge version
  • Users might take part in article discussions and be subscribed for updates
  • Control statistics by articles: contributors, number of views, likes and dislikes, how frequently they are used in messaging, who mark them as favorite
  • Set activities to improve knowledge base

Multi lingual knowledge

  • KnowSystem let you translate articles to installed in Odoo languages. In such a way users might read and edit articles in a language from their preferences
  • To avoid double work, article content might be copied from another language (the button 'Copy from another translation' under the article content). Simultaneously, make sure you actually require multi lingual regime: all articles should be anyway kept updated in all Odoo languages
  • To update knowledge translation you should change your user preferences to a required language. Then, go to an article and introduce changes as usual.
Knowledge articles history
KnowSystem article read form
Details over knowledge articles

Any business and functional area

KnowSystem is a universal knowledge management tool which might be configured to any business goal and any set of Odoo apps: for helpdesk, marketing, IT, HR, project management, so on and so on. Typical use cases are:

  • Helpdesk - once faced a challenge, its solution might be recorded in KnowSystem for repeated usage by co-workers and for self-service by clients
  • Sales and CRM - salesperson helper to find information about products, offers, frequently asked customer questions
  • Project management - to keep and easily retrieve knowledge of existing solutions, tools, hints, and experiments
  • HR - to prepare instructions, guidelines, learning tours and trainings, and any codified knowledge of routine in your company
  • Marketing - to organize Odoo online library of product use cases, expert knowledge and well structured documentation
  • Legal issues - systematize your policies, contract and approval managements, keep the full classifier of trademarks, licenses
  • Informational technologies - share easy-reached manuals and configuration guidelines.

Custom knowledge system attributes

  • Custom attributes' creation does not require any technical knowledge. In order to show a new property for knowledge base articles, just add a new field and enter details
  • It is possible to add custom fields of the following types: single line text (char), simple text without formatting (text), rich text (HTML-formatted text), integer or float numbers, drop-down choice with your own options (selection), checkbox (boolean), date or date and time, binary (a file to upload), reference to another Odoo document (e.g. for a sale order, contact; many2one)
  • The tool let you comfortably select an interface position of a custom field from a closed list of options
  • Distinguish knowledge articles by types in order to show properties only for suitable ones. Thus set of attributes for 'user guidelines' and 'technical specifications' might be different
  • Mark a custom field required to force users enter values
  • The app might work for both KnowSystem backend and knowledge share portal
  • Custom knowledge system fields might be imported and exported
  • The rights to create custom fields belong only to KnowSystem administrators.
Knowledge base: configure columns
Custom KMS articles fields

Secured and shared knowledge

  • Security for internal and for portal/public users differs
  • For the company employees: KnowSystem considers user groups which are defined per articles, sections and tours. Look at the tab 'Restrict to' on forms of those objects. If that field is not defined, a document is considered 'global' and each internal user may read it
  • For portal / public users: KnowSystem takes into account tags and whether an article is website published. A knowledge tag has a field 'Allowed partners', which may grant an access to portal users for articles with this tag. Website published pages are available for any external visitor
  • Rights to administrate Odoo knowledge management system belongs to 2 user roles: KnowSystem Editor and KnowSystem Administrator. If you want a user to create and edit articles, a user should belong to one of those groups
  • Odoo user always may access an article if he/she is an author of that article disregarding further restrictions
  • Rights for a knowledge section is defined not only according to this section but also according to all its parents. For example, if a user can't access 'sales', he/she would not be able to access 'sales / crm' disregarding whether 'crm' is available for his/her user group.

Odoo user


KnowSystem Editor


KnowSystem Admin


Portal user


Public user


Articles read related to his/her user groups and sections read, create, edit, archive related to his/her user groups and sections read, create, edit, delete any read published articles and articles related to partner-related tags read published articles
Sections read related to his/her user groups read, create, edit, archive related to his/her user groups and sections read, create, edit, delete any read all sections of available articles read all sections of published articles
Tags read any read, create, edit, archive any read, create, edit, delete any read published ones read published ones
Article Types read any read any read, create, edit, delete any read published ones read published ones
Tours read related to his/her user groups read, create, edit, delete related to his/her user groups read, create, edit, delete any no access no access
Misc may like / dislike, add to favourites, print, take part in discussions may configure options may like / dislike an article
Own security rights for knowledge articles
KMS user rights settings
  1. Right click on any tag on the left navigation panel - Create

  2. Find the field 'Allowed partners'. For example 'clients - azure interior' to set up an access for the partner 'Azure Interior'. You can do the opposite: assign KnowSystem tags right on a partner form

  3. Now go to a required article (or you can proceed the same using the action 'Mass update' for multiple records):

    1. If it is published: unpublish it if you don't want to make it available for all portal users and public visitors

    2. Assign a newly created tag (in the example it is 'clients - azure interior')

  4. Now:

    1. All portal users related to the commercial partner 'Azure Interior' have an access to the articles with the tag 'Azure Interior'

    2. No other portal users (if different tag is not assigned) have an access to those articles

    3. Internal users are not influenced and can observe articles according the 'access to' logic of articles and sections.

Most probably you haven't granted KnowSystem rights for your user. Choose the right 'KnowSystem Editor' or 'KnowSystem Admin' refresh a page. The control buttons should be now shown.

Yes, by applying a user group (e.g. 'Sales Manager') which should pass this tour. If a user belongs to this group, he/she would see this tour. If not, the tour would not be shown. It works in the same way as security rights for KnowSystem articles and sections.

Take into account that if a tour doesn't have assigned groups, it is 'global' and it would be visible for everybody.

To that end you may use iframes. Switch an article to the raw HTML code editor and insert, for example, <iframe src="https://faotools.com/" style="width:100%;min-height:600px;"> </iframe>.

Each article has an internal (backend) and website URLs (in case the option 'KnowSystem: Website and Portal' is installed). Click on the 'Info' button on an article form to know website addresses of this record. You can insert any into your article body as a hyper link.  

Yes, to that end turn on the debug assets (on the settings overview screen) and get back to a current article. In the edit mode you will see the special icon '</>'. Click on this icon to observe and edit HTML and styles.

According to the current Odoo Apps Store policies:

  • every module bought for the version 12.0 and prior gives you an access to the all versions up to 12.0.
  • starting from the version 13.0, every version of the module should be purchased separately.
  • disregarding the version, purchasing a tool grants you a right for all updates and bug fixes within a major version.

Take into account that Odoo Tools team does not control those policies. By all questions please contact the Odoo Apps Store representativesdirectly.

  1. Restart your Odoo server and update the module

  2. Clean your browser cache (Ctrl + Shift + R) or open Odoo in a private window.

Yes, sure. Take into account that Odoo automatically adds all dependencies to a cart. You should exclude previously purchased tools.

Regretfully, we do not have a technical possibility to provide individual prices.

  1. Unzip source code of purchased tools in one of your Odoo add-ons directory

  2. Re-start the Odoo server

  3. Turn on the developer mode (technical settings)

  4. Update the apps' list (the apps' menu)

  5. Find the app and push the button 'Install'

  6. Follow the guidelines on the app's page if those exist.

Sorry, but no. We distribute the tools only through theofficial Odoo apps store

Yes, all modules marked in dependencies are absolutely required for a correct work of our tool. Take into account that price marked on the app page already includes all necessary dependencies.  

No, third party apps can not be used on Odoo Online.

Red / orange warning itself does not influence features of the app. Regretfully, sometimes our modules do not pass standard automatic tests, since the latter assumes behavior which is in conflict with our apps goals. For example, we change price calculation, while standard Odoo module tests compare final price to standard algorithm.

So, first of all, please check deployed database features. Does everything work correctly?

If you still assume that warning influences real features, please contact us and forward full installation logs and the full lists of deployed modules (including core and third party ones).

As soon as you purchased the app, the button 'Deploy on Odoo.sh' will appear on the app's page in the Odoo store. Push this button and follow the instructions.

Take into account that for paid tools you need to have a private GIT repository linked to your Odoo.sh projects

KMS: single entry for navigation and actions

Odoo knowledge base navigation

Knowledge base smart selection and mass actions

Odoo knowledge system mass actions for selected articles

Knowledge base system interface

Odoo KMS Interface

Knowledge backend editor: drag & drop building blocks

Drag and drop Odoo blocks to construct an article

Customizable Odoo knowledge view

Customize knowledge articles content

Odoo website builder for knowledge creation

Website building blocks for Odoo KMS

KMS: raw HTML editor instead of backend building blocks

Switch to change backend editor to xml editor

Reference articles in discussions

Odoo messaging knowledge use

Use knowledge base for communications

Odoo composer link articles to messages

Instant access to knowledge base

Odoo object quick articles search

Odoo knowledge quick search

Odoo KMS search of articles

Link Odoo documents with articles

KnowSystem tags for Odoo objects

Wiki-like revisions history

Knowledge articles history

To restore is easier than to break

Odoo KMS revisions

KMS article administration

KnowSystem article read form

Odoo KMS statisitics

Details over knowledge articles

Print articles as PDF

KnowSystem articles pdf version

Mass update of KnowSystem articles

Update KMS articles in batch

Export knowledge content

Export knowledge base

Knowledge as learning tours

Configure Odoo learning tours

Combine articles into Odoo learning tours

Learning tours based on KMS

Odoo documentation overview

Documentation sections overview

Odoo documentation builder

Build documentation based on KMS articles

Comfortable navigation over documenation

KMS documentation table of contents

Instant search over Odoo documentation

Inline KMS documentation search

Combine knowledge articles into documentation

KnowSystem articles: mass add to documentation

Customizable Odoo documentation view

Optional features for documentation sections

Custom options for documentation

Documentation content configurable view

Set up Odoo documentation

Documentation section settings

Documentation structured by categories (backend)

Backend view of Odoo knowledge documentation

Odoo knowledge base portal and website

KMS portal and website navigation

Share knowledge with portal and public users

Article portal/website view

. Customize knowledge portal appearance

Custom Odoo option for public KMS

Knowledge base section and user rights

Odoo knowledge base system sections

KMS tag to navigate and set up security

Odoo KnowSystem tags, portal access

KnowSystem: configuration and optional features

Odoo knowledge base settings

Odoo KMS: website settings

Odoo KnowSystem: website, portal, and documentation configuration

KnowSystem articles custom fields

Knowledge base: configure columns

Custom knowledge attributes

Custom KMS articles fields

Restrict access for each article

Own security rights for knowledge articles

Knowledge base: secured and shared

KMS user rights settings

Odoo demonstration databases (live previews)

For this app we might provide a free personalized demo database.

To demand such database: press the button "Live Preview" on the top of this page or copy the link https://faotools.com/my/tickets/newticket?&url_app_id=83&ticket_version=14.0&url_type_id=3

No phone number or credit card are required to contact us: only a short email sign up which does not take more than 30 seconds.

By your request we will prepare an individual live preview database, where you would be able to apply any tests and to check assumptions during 14 days.

Bug reporting

In case you have faced any bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes during 60 days after a purchase, while even after this period we are strongly interested to improve our tools.

To send us a bug report: press the "Website" link on the top of this page and push the button "Bug Report" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=83&ticket_version=14.0&url_type_id=1

No phone number or credit card are required to contact us: only a short email sign up which does not take more than 30 seconds.

Please include in your request as many details as possible: screen shots, Odoo server logs, full description of how to re-produce your problem, and so on. Usually it takes a few business days to prepare a working plan by an issue (if a bug is confirmed) or provide you with guidelines what should be done (otherwise).

Public features request and module ideas (free development)

We are strongly motivated to improve our tools and would be grateful for any sort of feedback. In case your requirements are of public use and might be efficiently implemented, the team would include those into our to-do list.

Such to-do list is processed on a regular basis and does not assume extra fees. Altough we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.

To share ideas: press the "Website" link on the top of this page and push the button "Share Features Ideas" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=83&ticket_version=14.0&url_type_id=5

No phone number or credit card are required to contact us: only a short email sign up which does not take more than 30 seconds.

New features and extra Odoo services (individual development)

Each of our apps might be customized and extended to suit your specific requirements.

Our customization team (itlibertas.com) fulfills not only such jobs but it also provides a full range of Odoo services. From simple modifications and consultations to complex enterprise projects. The team has completed over 100 implementations since 2012, and might help with any technical or business needs.

To contact us for details and conditions: press the "Website" link on the top of this page and push the button "Request Individual Customization" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=83&ticket_version=14.0&url_type_id=2

No phone number or credit card are required to contact us: only a short email sign up which does not take more than 30 seconds.

Questions and misc issues

Feel free to contact us by any other concerns, doubts, or questions: press the "Website" link on the top of this page and push the button "Raise Question" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=83&ticket_version=14.0&url_type_id=4

About the team

faOtools (faotools.com, former odootools.com) is the team of developers and business analysts to help you extend Odoo potential. We have been communicating with end users to whom the software became the main business tool since 2012. As a result, we are proud of dozens of successful Odoo apps developed. We are open for new ideas and challenges to create the best Odoo apps for business needs all over the world.

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Odoo Proprietary License v1.0

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You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
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