Odoo Website Helpdesk Support Ticket Module in Odoo, Issue Management for Customers, Helpdesk with Ticket Support System

by
Odoo

70.27

v 14.0 Third Party 1
Required Apps Employees (hr)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Lines of code 4607
Technical Name website_support_ticket_odoo_aagam
LicenseAGPL-3
Websitehttp://aagaminfotech.com
Also available in version v 12.0 v 13.0
You bought this module and need support? Click here!
Required Apps Employees (hr)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Lines of code 4607
Technical Name website_support_ticket_odoo_aagam
LicenseAGPL-3
Websitehttp://aagaminfotech.com
Also available in version v 12.0 v 13.0

Website Helpdesk Customer Support Ticket Management, Issue Ticket Management in odoo

Odoo Website Helpdesk

and Support System Module allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management Technical support team in odoo, service center management, Issue tickets management which include

Helpdesk Support ticket management

, issue tracking, customer ticket issuse status, invoice/ billing payment and service request with timesheet to be managed in Odoo app. Website Website helpdesk support Ticketing module in odoo, which is used for provide customer care sevice interface where they can send support ticket request and attach documents from odoo website. Helpdesk Support ticket will send by email to customer and agent/admin.

Online helpdesk support ticket odoo module

for customer support in Odoo website.

Odoo helpdesk workflow - odoo website and odoo backend:

Website Helpdesk odoo module in odoo apps, Customer Issue Ticket management in odoo 14,13,12, Download Website HelpDesk

Key Features of website helpdesk in odoo:

  • Odoo Helpdesk Dashboard:
  • Support Agent/Admin can quickly manage customer's support tickets and check counts and status in odoo backend.

  • Customer Support system in odoo, Create Support Ticket By Mail:
  • Customers able to send mail for need support through sending mail, This helpdesk odoo module will create support ticket via email for helpdesk odoo.

  • Create Ticket with Attach Document:
  • Customers can add ticket with detail and add attachment file(DOC, PDF, PPT etc..)

  • Create Invoice for customers ticket charge:
  • Helpdesk Support Manager/Admin will close, add status of ticket and send invoice to customer with detail.

  • Reports of Helpdesk in odoo:
  • Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.

  • Odoo Customers Helpdesk Ticket Review / Rating / Feedback:
  • Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.

  • Communication in website helpdesk in odoo:
  • Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.

  • Customer Ticket Activity:
  • We have added activity view while providing support on customer tickets in Activity view.

  • Customer Tickets manage in Status view:
  • Odoo Helpdesk Admin / support manager can see ticket in status view and customer can check status of all support tickets submitted by his account.

  • Ticket Assignment and customer tickeet management in odoo:
  • Manage your support tickets using assignment to multiple support team in odoo

  • Graphs and charts in Support Ticket:
  • Users can see graphs, chart and statistics in different-different views for existing support tickets in graph view, calendar View, pivot View, activity view.

  • Partners Create automatic:
  • If you need to add customer support ticket as parner then It will added in partner list.

  • Ticket Status mail sending:
  • Helpdesk support user can send email to customer with status of tickets - Done, Start working etc..

  • Odoo Website Helpdesk Views tickets:
  • You can view helpdesk customers tickets in Kanban View, Calendar View, List view, Activity View, and much more

  • Roles and Rights
  • Set roles and rights to support agent/helpdesk employee for work in helpdesk system.

  • Easily Download and Configurable
  • Easily Download Odoo Apps Website Helpdesk and Configurable.

Odoo

Website HelpDesk Management

Module - Menu Available:
  • Helpdesk
  • Dashboard for Tickets
  • Helpdesk Tickets List
  • Invoicing
  • Timesheets to Invoice
  • Configuration
  • Helpdesk Team
  • Tickets
  • Views

Demo and Support If you need any help or want more additional features or feel free ask questions, you may contact us Email: business@aagaminfotech.com

Website HelpDesk Management module supported Odoo Community and Odoo Enterprise edition

Odoo Helpdesk Dashboard - Customer Ticket based Support Website HelpDesk Management in odoo

Customer Support and Helpdesk system in odoo

Click on Settings => User => Support User (Support Agent/Users Group)


HelpDesk Management in odoo, odoo apps helpdesk management

Support User of this helpdesk support module


Support Ticket Management in odoo

HelpDesk Team Configuration

You can add helpdesk team and assign to support user.


HelpDesk Team Configuration in odoo

Helpdesk Team Detail

Set Default helpdesk team.


Set Default helpdesk team module in odoo, multiple branch helpdesk in odoo

Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)


Odoo 14 Helpdesk support module for v14

Kanban View - Tickets with Status

Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement


List View - Tickets with Status


Helpdesk Ticket Management System in odoo 14

Form View - Detail page of Customer Ticket


Odoo Website Helpdesk Support Ticket

Activity View - Tickets with Status

Manage customer tickets and see all tickets in the activity view


helpdesk support ticket management for odoo 13

Calendar View - Tickets with Status

Manage customer tickets and see all tickets in the calendar view


customer support portal in odoo apps

Website Support Ticket Form

Customer can generate ticket with detail and document attachment


odoo 14 module for ticket portal

While login as Portal,name and email automatically fill.


Thanks Message- When ticket is created.

Your Tickets on Portal/My Account


odoo helpdesk support ticket module v14

Website Chat Box for Sending Message

Customer and Support user can communicate in chatter message box with document attachment

Customer Support and Helpdesk system in odoo

Backend Chatter Box for Send Message

Support Manager reply in chat message box from backend

See Message sent by Customer and Attachments in Ticket Detail


issue management for customers support in odoo

Manage Customer Tickets Document Attachments

Support Manager Assign Tickets to => Support User

Support Manager(admin) can create task(Optional)

issue management in odoo module

Manage Assign Support User for Assigned Ticket

Support Manager can create and send Invoice/Bills to customer for payment


Manage customer tickets module in odoo

Invoice/Bill Sample


Status of Customer Ticket - (New, Pending, In Progress, Solved)

helpdesk report in odoo

Manage Timesheet for Support User/Support Manager

Timesheet and Customer Support Ticket Hours

odoo apps for helpdesk odoo 12

Closed Ticket Menu

Invoice for customer ticket in odoo

Click on button to enable close ticket

Raise Support ticket on Odoo

Closed Date will be listed

Odoo Helpdesk and customer support management

Closed Ticket

kanban view of closed ticket

customer support ticket odoo module download

Calendar view of closed tickeet

Calendar view in helpdesk odoo 14

Pie chart of Closed ticket

Odoo HelpDesk Customer Tickets Status in activity view

Activity view of closed ticket

odoo Website Helpdesk Support Ticket

Pivot chart of closed ticket

Ticket Management System for odoo

Customer Rating Section

ticket management in odoo 14 13 12

When Portal User reply to admin

Call center management in odoo

Customer Replied Section will be shown

Online ticketing system for customer support in Odoo

Summary - Overall Status of HelpDesk Customer Tickets Status and Reports


Odoo Helpdesk dashboard

Manage Tickets Report


Odoo Website Helpdesk and Support System Module

Report view in Bar Chart


Customer Support system in odoo, Helpdesk system in odoo

Report view in Line Chart


Report view in Pie Chart


Print PDF Support Ticket Report

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For Technical Help and Support

Aagam Infotech providing odoo application development company expertise in odoo development, odoo ERP customization, odoo integration, migration, cost-effective odoo development.

If you need expert advice in making technological choices in ODOO and/or external Odoo ERP Implementation Consultants to define your organizational specifications, we are here to assist you please contact us at business@aagaminfotech.com

Website Skype Support Services

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by
Herru Murtopo
on 3/14/21, 7:09 AM

Hi,

Its possible for internal helpdesk used, with non bill

Re:
by
Chirag
on 3/15/21, 12:24 AM Author

Hello

yes, you can use with non bill