Configuration

To allow PoS users to manually enter a return reason when processing a return:

Navigate to the Point of Sale module -> Select the desired PoS terminal from the list.

Open the settings for the desired POS terminal, and click the "Settings" button.

In the Order Return Reason section, enable the option “Allow to Enter Reason”.

Click on Save button to apply the changes.

This button is displayed when you enable the feature and process a product return.

After clicking "Return Reason," a dialog box will appear. Enter the reason for return in the provided field.

Return reasons are stored in the backend for each return transaction.

Configuration for display Order Return Reason in receipt
To display the Order Return Reason on the receipt when, go to the Point of Sale module, select the desired PoS terminal, click "Settings," and enable the “Display Reason in Receipt” option under the Order Return Reason section.

Click on Save button to apply the changes.

Display Reason in Receipt.

Configuration to make reason compulsory when returning a product.
To make entering a reason compulsory when returning a product, navigate to the Point of Sale module, select the desired PoS terminal, click "Settings," and enable the “Is Reason Compulsory” option under the Order Return Reason section.

Click on Save button to apply the changes.

The following message is displayed when no reason is entered, and the return process cannot proceed further.

POS Order Return Reason in the Backend
In the backend, the record of all orders will be displayed in the Orders menu of the PoS module.

Find the order you want to return a product from.

Click to open the order form view.

Click on the "Return Products" Button

Write Product Return reason in the provided field.

If the return reason is set as mandatory, the system will display a validation error when you click the Payment button: "Please enter a return reason before confirming."