$ 22.64
In-App Purchases| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Point of Sale (point_of_sale)
• Restaurant (pos_restaurant) • Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Lines of code | 455 |
| Technical Name |
bd_pos_order_return_reason |
| License | OPL-1 |
| Website | https://www.beyondatagroup.com/ |
| Versions | 15.0 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Point of Sale (point_of_sale)
• Restaurant (pos_restaurant) • Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Lines of code | 455 |
| Technical Name |
bd_pos_order_return_reason |
| License | OPL-1 |
| Website | https://www.beyondatagroup.com/ |
| Versions | 15.0 16.0 17.0 18.0 19.0 |
POS Order Return Reason
ADD A PERSONAL TOUCH AND AID IN NAVIGATION AND ORGANIZATION
This customization not only adds a personal touch to the interface but also aids in efficient navigation and organization within the Odoo system.
Supported Editions
POS Order Return Reason
Community
Enterprise
odoo
sh.
KEY HIGHLIGHTS
POS Order Return Reason
Add Return/Refund Reason
Prompt users to enter a reason when processing a return or refund in the PoS interface.
Show Reason on Receipt
Display the selected return reason directly on printed or digital customer receipts.
Store Reason in Backend
Automatically save all entered return reasons in the backend for tracking, analysis, and audit purposes.
Make Reason Mandatory
Configure the system to make it mandatory for users to enter a return reason before completing the return process.
Fully Configurable
Easily enable or disable each return reason option from the PoS configuration settings to suit your business requirements.
Audit & Compliance Support
Ensure accountability and compliance by capturing standardized and traceable return reasons for all transactions.
Overview
POS Order Return Reason
The Order Return Reason feature in Odoo Point of Sale (PoS) enables users to specify
a reason whenever they process a product return or refund.
This feature enhances return tracking, customer service, and operational transparency,
making it easier for businesses to identify return patterns
and address recurring issues effectively.
Screenshots
POS Order Return Reason
Configuration
1. Enable Return Reason Feature
To allow PoS users to manually enter a return reason:
Go to Point of Sale
Select options of the desired Point of Sale
click "Edit".
Under the Order Return Reason section, enable "Allow to Enter Reason".
Click "Save" to apply the changes.
When processing a refund :
Click on the "Return Reason Note" button.
A dialog box appears - enter the reason in the provided box.
The entered reason is stored in the backend for that transaction.
2. Display Return Reason on Receipts
To show the entered return reason on customer receipts:
Go to Point of Sale
Select options of the desired Point of Sale
click "Edit".
Under "Order Return Reason", enable “Display Reason in Receipt".
Click "Save" to confirm.
Added the return reason to be shown on the Point of Sale order receipt.
3. Make Return Reason Mandatory
To make return reasons mandatory for all product returns :
Go to Point of Sale
Select options of the desired Point of Sale --> click "Edit".
Under Order Return Reason, enable “Is Reason Compulsory”.and Click "Save" to apply.
When no reason is entered, the system displays a validation message : “Please enter a return reason before confirming.”
4. View Return Reasons in Backend
To review return reasons for each transaction: Go to Point of Sale
Orders
Orders.
Open the desired order record, Click
"Return Products" to initiate a return.
Enter the return reason in the provided field.
If the “Reason Compulsory” option is enabled and no reason is entered, the system prevents payment confirmation until the reason is provided.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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