$ 11.55
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Lines of code | 329 |
| Technical Name |
bd_pos_order_return_reason |
| License | OPL-1 |
| Website | https://www.beyondatagroup.com/ |
| Versions | 15.0 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Lines of code | 329 |
| Technical Name |
bd_pos_order_return_reason |
| License | OPL-1 |
| Website | https://www.beyondatagroup.com/ |
| Versions | 15.0 16.0 17.0 18.0 19.0 |
POS Order Return Reason
ADD A PERSONAL TOUCH AND AID IN NAVIGATION AND ORGANIZATION
This customization not only adds a personal touch to the interface but also aids in efficient navigation and organization within the Odoo system.
Supported Editions
POS Order Return Reason
Community
Enterprise
odoo
sh.
KEY HIGHLIGHTS
POS Order Return Reason
Add Return/Refund Reason
Prompt users to enter a reason when returning or refunding products.
Show Reason on Receipt
Display the selected return reason directly on the printed or digital receipt.
Store Reason in Backend
Return reasons are saved in the backend for future reference and reporting.
Make Reason Mandatory
Option to make return reason selection mandatory before processing a return.
Fully Configurable
Enable or disable each feature as needed from the configuration settings.
Audit & Compliance Support
Enhances accountability by capturing return reasons in a standardized and traceable manner.
Overview
POS Order Return Reason
-
The Order Return Reason feature for Odoo Point of Sale allows users to specify a reason
when processing product returns or refunds. This improves return tracking, customer
service, and operational transparency. It is especially useful for businesses aiming to
analyze return trends and prevent recurring issues.
Screenshots
POS Order Return Reason
Configuration
To allow PoS users to manually enter a return reason when processing a return:
Navigate to the Point of Sale module -> Select the desired PoS terminal from the list.
Open the settings for the desired POS terminal, and click the "Settings" button.
In the Order Return Reason section, enable the option “Allow to Enter Reason”.
Click on Save button to apply the changes.
This button is displayed when you enable the feature and process a product return.
After clicking "Return Reason," a dialog box will appear. Enter the reason for return in the provided field.
Return reasons are stored in the backend for each return transaction.
Configuration for display
Order Return Reason in receipt
To display the Order Return Reason on the receipt when, go to the Point of Sale
module, select the desired PoS terminal, click "Settings," and enable the
“Display Reason in Receipt” option under the Order Return Reason section.
Click on Save button to apply the changes.
Display Reason in Receipt.
Configuration to make reason compulsory when returning a product.
To make entering a reason compulsory when returning a product, navigate to the
Point of Sale module, select the desired PoS terminal, click "Settings," and
enable the “Is Reason Compulsory” option under the Order Return Reason section.
Click on Save button to apply the changes.
The following message is displayed when no reason is entered, and the return process cannot proceed further.
POS Order Return Reason in the Backend
In the backend, the record of all orders will be displayed in the Orders menu of
the PoS module.
Find the order you want to return a product from.
Click to open the order form view.
Click on the "Return Products" Button
Write Product Return reason in the provided field.
If the return reason is set as mandatory, the system will display a validation error when you click the Payment button: "Please enter a return reason before confirming."
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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