Website Helpdesk Support Ticket Management
by Cybrosys Techno Solutions http://www.cybrosys.com| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• Project (project) • Sales (sale_management) • Discuss (mail) • Invoicing (account) • Employees (hr) |
| Lines of code | 1362 |
| Technical Name |
odoo_website_helpdesk |
| License | AGPL-3 |
| Website | https://cybrosys.com/ |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• Project (project) • Sales (sale_management) • Discuss (mail) • Invoicing (account) • Employees (hr) |
| Lines of code | 1362 |
| Technical Name |
odoo_website_helpdesk |
| License | AGPL-3 |
| Website | https://cybrosys.com/ |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
Website Helpdesk Support Ticket Management
A Module For Managing Support Tickets
Explore This Module
Overview
In the Helpdesk Support App, one can Create Ticket through website portal and can view their tickets. The Internal user can assign the ticket to any team and link to any project if needed and can invoice based on the timesheet
Features
Screenshots
Create Tickets From Website
Get Confirmation/Success Message For Ticket Creation
View Created Tickets From Portal
View The Details Of Each Ticket By Hovering Over Them.
Configure Stages For Tickets
View Tickets According To Stages In Kanban View.
Create / Configure Helpdesk Team
Create Tickets From Backend Normally
Enable 'Create Tasks' From Configuration Settings To Create Tasks For The Project Linked To The Ticket
Turn On 'Create Task' Toggle Inside The Ticket Form To Link A Project To The Ticket
Create Task:
Turn On 'Billable' Toggle Inside The Ticket Form To Create Invoice Based On The Tasks Timesheet
Create Invoice:
Print PDF Report Of The Ticket From Backend
Ticket (pdf):
Related Products
Our Services
Odoo Customization
Odoo Implementation
Odoo Support
Hire Odoo Developer
Odoo Integration
Odoo Migration
Odoo Consultancy
Odoo Implementation
Odoo Licensing Consultancy
Our Industries
Trading
Easily procure and sell your products
POS
Easy configuration and convivial experience
Education
A platform for educational management
Manufacturing
Plan, track and schedule your operations
E-commerce & Website
Mobile friendly, awe-inspiring product pages
Service Management
Keep track of services and invoice
Restaurant
Run your bar or restaurant methodically
Hotel Management
An all-inclusive hotel management application
Support
Say hi to us on WhatsApp!
+91 86068 27707
Please log in to comment on this module