Website Helpdesk Support Ticket Management

v 16.0 Third Party 6096

Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• Contacts (contacts) • Discuss (mail) • Project (project) • Website (website) • Sales (sale_management) • Invoicing (account) • Employees (hr)
Lines of code	6266
Technical Name	`odoo_website_helpdesk`
License	LGPL-3
Website	https://www.cybrosys.com
Versions	14.0 15.0 16.0 17.0 18.0

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Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• Contacts (contacts) • Discuss (mail) • Project (project) • Website (website) • Sales (sale_management) • Invoicing (account) • Employees (hr)
Lines of code	6266
Technical Name	`odoo_website_helpdesk`
License	LGPL-3
Website	https://www.cybrosys.com
Versions	14.0 15.0 16.0 17.0 18.0

Community

Website Helpdesk Support Ticket Management

A Module For Managing Support Tickets

Explore This Module

Overview Learn more about this module

Features View features of this module

Screenshots View screenshots for this module

Overview

In the Helpdesk Support App, one can Create Ticket trough website portal and can view their tickets. The Internal user can assign th ticket to any team and link to any project if needed and can invoice based on the timesheet

Features

Website Ticket Creation

View Created Tickets from Portal

Create Tasks for the Project Linked to the Ticket

Link a Project to the Ticket and Invoice based on the Tasks Timesheet

Tickets can be Viewed and Managed from Backend

Customise Stages or Use Predefined Stages for Seeing the Status of Ticket

Screenshots

Enable the Helpdesk Menu on the Website.

Create Tickets From Website

Get Confirmation/Success Message for Ticket Creation

A confirmation email will be sent to the customer upon ticket creation.

View Created Tickets from Portal

View the Details of each Ticket by Hovering Over Them.

View All Tickets According to Stages in Kanban View.

Create / Configure Helpdesk Teams

Create / Configure Categories

Create / Configure Helpdesk Types

Configure Stages for Tickets

Create Tickets from Backend Normally

Enable 'Create Tasks' from Configuration Settings to create Tasks for the Project Linked to the Ticket

Turn on 'Create Task' Toggle Inside the Ticket form to Link a Project to the Ticket

CREATE TASK:

Turn on 'Billable' toggle inside the ticket form to 'CREATE INVOICE' based on the tasks timesheet

CREATE INVOICE:

CONFIRM INVOICE:

Print PDF Report of the Ticket from backend

Ticket (pdf):

Merge Tickets.

Merge Action Model.

Create New Ticket.

New Ticket.

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Easily procure and sell your products

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Education

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Support

Need Help?

Got questions or need help? Get in touch.

odoo@cybrosys.com

Say hi to us on WhatsApp!

+91 86068 27707

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This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
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Ratings
Discuss

Tom Lanbacher

on 5/13/24, 8:17 AM

I like to know where is to find the official bug tracker for this module: odoo_website_helpdesk ?

Thank you for advice and best regards

Re:

Cybrosys Technologies

on 5/14/24, 6:51 AM Author

Rise an issue in our GitHub repo
https://github.com/CybroOdoo/CybroAddons

question

Brian Sachetto

on 6/24/24, 6:50 PM

Do you have this for version 17?

Odoo 17.0 version

Gilvanilson Santos

on 4/21/24, 3:23 PM

Hello!

Do you have an update planned for version 17.0?

Re: Odoo 17.0 version

Cybrosys Technologies

on 4/23/24, 2:12 AM Author

It's in pipeline, Will be out soon

Cannot read properties of undefined (reading 'website_form_key')

josemiguel.alcazar@beteling.es

on 5/26/23, 8:23 AM

I've just installed this module and when I tried to modify some fields I got this error.

"Cannot read properties of undefined (reading 'website_form_key')"

Any solution?

Kind Regards.

Re: Cannot read properties of undefined (reading 'website_form_key')

Cybrosys Technologies

on 6/2/23, 5:11 AM Author

Please write to us at odoo@cybrosys.com with more details on how you tried to modify the fields

wrong Download Version after you told me that you updated the module

lionel@tamo-consulting.ch

on 5/26/23, 6:44 AM

Hi there
If I download the module now I'm getting Version 16.0.1.0.0.
On the first of march I've received Version 16.0.2.0.1
So what is correct now? And als the latest version had the same error Message 404.

Regards

Error 404

lionel@tamo-consulting.ch

on 4/26/23, 12:03 PM

Hello Cybrosys,
I always receive error message 404 once i create the ticket on helpdesk and click on the ticket number.
Can you help me on that?

Regards

Re: Error 404

Cybrosys Technologies

on 5/17/23, 3:27 AM Author

Thanks for reporting. We have updated the module. Please get the latest version.

Multilanguage?

Peter Romão

on 2/12/23, 10:27 PM

Hello Cybrosys,

Nice app, congratulations and thank you.

Anyway this could be multilingual i18n capable?

Best Regards

Re: Multilanguage?

Cybrosys Technologies

on 2/22/23, 5:56 AM Author

We have updated the module with the multi-language support.