Website Helpdesk Support Ticket Management

by
Odoo
v 16.0 Third Party 2241
Download for v 16.0 Deploy on Odoo.sh
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Contacts (contacts)
Discuss (mail)
Project (project)
Website (website)
Sales (sale_management)
Invoicing (account)
Employees (hr)
Lines of code 6243
Technical Name odoo_website_helpdesk
LicenseLGPL-3
Websitehttps://www.cybrosys.com
Versions 15.0 16.0 14.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Contacts (contacts)
Discuss (mail)
Project (project)
Website (website)
Sales (sale_management)
Invoicing (account)
Employees (hr)
Lines of code 6243
Technical Name odoo_website_helpdesk
LicenseLGPL-3
Websitehttps://www.cybrosys.com
Versions 15.0 16.0 14.0
Community
Odoo.sh

Website Helpdesk Support Ticket Management

A Module For Managing Support Tickets

Explore This Module

Overview

In the Helpdesk Support App, one can Create Ticket trough website portal and can view their tickets. The Internal user can assign th ticket to any team and link to any project if needed and can invoice based on the timesheet

Features

Website Ticket Creation
View Created Tickets from Portal
Create Tasks for the Project Linked to the Ticket
Link a Project to the Ticket and Invoice based on the Tasks Timesheet
Tickets can be Viewed and Managed from Backend
Customise Stages or Use Predefined Stages for Seeing the Status of Ticket

Screenshots

Enable the Helpdesk Menu on the Website.


Create Tickets From Website


Get Confirmation/Success Message for Ticket Creation


View Created Tickets from Portal

View the Details of each Ticket by Hovering Over Them.

View All Tickets According to Stages in Kanban View.

Create / Configure Helpdesk Teams


Create / Configure Categories


Create / Configure Helpdesk Types


Configure Stages for Tickets


Create Tickets from Backend Normally

Enable 'Create Tasks' from Configuration Settings to create Tasks for the Project Linked to the Ticket

Turn on 'Create Task' Toggle Inside the Ticket form to Link a Project to the Ticket


CREATE TASK:


Turn on 'Billable' toggle inside the ticket form to 'CREATE INVOICE' based on the tasks timesheet


CREATE INVOICE:


CONFIRM INVOICE:


Print PDF Report of the Ticket from backend

Ticket (pdf):

Merge Tickets.

Merge Action Model.

Create New Ticket.

New Ticket.

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Our Industries

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Education

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Plan, track and schedule your operations

E-commerce & Website

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Service Management

Keep track of services and invoice

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Support

Need Help?

Got questions or need help? Get in touch.

odoo@cybrosys.com

WhatsApp

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Please choose a rating from 1 to 5 for this module.
by
Tom Lanbacher
on 5/13/24, 8:17 AM

Hi 

I like to know where is to find the official bug tracker for this module: odoo_website_helpdesk ?

Thank you for advice and best regards

Re:
by
Cybrosys Technologies
on 5/14/24, 6:51 AM Author

Rise an issue in our GitHub repo
https://github.com/CybroOdoo/CybroAddons


question
by
Brian Sachetto
on 6/24/24, 6:50 PM

Do you have this for version 17?


Odoo 17.0 version
by
Gilvanilson Santos
on 4/21/24, 3:23 PM

Hello!


Do you have an update planned for version 17.0?

Re: Odoo 17.0 version
by
Cybrosys Technologies
on 4/23/24, 2:12 AM Author

It's in pipeline, Will be out soon


Cannot read properties of undefined (reading 'website_form_key')
by
josemiguel.alcazar@beteling.es
on 5/26/23, 8:23 AM

I've just installed this module and when I tried to modify some fields I got this error. 

"Cannot read properties of undefined (reading 'website_form_key')"

Any solution?

Kind Regards.


Re: Cannot read properties of undefined (reading 'website_form_key')
by
Cybrosys Technologies
on 6/2/23, 5:11 AM Author

Please write to us at odoo@cybrosys.com with more details on how you tried to modify the fields


wrong Download Version after you told me that you updated the module
by
lionel@tamo-consulting.ch
on 5/26/23, 6:44 AM

Hi there
If I download the module now I'm getting Version 16.0.1.0.0.
On the first of march I've received Version 16.0.2.0.1
So what is correct now? And als the latest version had the same error Message 404.

Regards


Error 404
by
lionel@tamo-consulting.ch
on 4/26/23, 12:03 PM

Hello Cybrosys, 
I always receive error message 404 once i create the ticket on helpdesk and click on the ticket number.
Can you help me on that?

Regards

Re: Error 404
by
Cybrosys Technologies
on 5/17/23, 3:27 AM Author

Thanks for reporting. We have updated the module. Please get the latest version.


Multilanguage?
by
Peter Romão
on 2/12/23, 10:27 PM

Hello Cybrosys,

Nice app, congratulations and thank you.

Anyway this could be multilingual i18n capable?

Best Regards


Re: Multilanguage?
by
Cybrosys Technologies
on 2/22/23, 5:56 AM Author

We have updated the module with the multi-language support.