Manage Sale Order With Helpdesk | Manage Helpdesk With Sale Order
by Softhealer Technologies https://www.softhealer.com$ 54.44
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Sales (sale_management)
• Discuss (mail) • Invoicing (account) |
Community Apps Dependencies | Show |
Lines of code | 8168 |
Technical Name |
sh_helpdesk_so |
License | OPL-1 |
Website | https://www.softhealer.com |
Versions | 17.0 12.0 14.0 13.0 16.0 15.0 |
Manage Sale Order With Helpdesk
If your company provides prepaid support services, meaning that the authorized user accepts responsibility for payment of the charges for use of the company's service. You can do that with this module. This module allows your helpdesk team to generate a quotation/sale order directly from the helpdesk ticket vice versa they can generate a helpdesk ticket from the sale order/quotation. It helps to provide resulting in faster responses to your customer needs. You can easily manage products in tickets and display products in the ticket PDF report.
Hot Features
Features
- Easy to create sale order/quotation from the helpdesk ticket.
- Easy to create helpdesk ticket from the sale order/quotation.
- We provide a separate security group to manage helpdesk ticket to sale order & sale order to helpdesk ticket operations.
- You can filter tickets sale order wise & sale order ticket wise.
- You can manage products in tickets as well you can display products in the ticket PDF report.
Tick security group "Sale Helpdesk Ticket" to generate a quotation/sale order directly from the helpdesk ticket as well generate a helpdesk ticket from the sale order/quotation.
"Helpdesk Ticket" form view, press the "Create Sale Order" button to create a quotation/sale order directly from the helpdesk ticket.
After that one wizard opens, select customer, products, and fill other details then press the "Save" button.
Now, from the ticket, you can see generated sale orders of that ticket using the "sales" smart button.
So, from that sale order, you can see tickets of that sale order/quotation using the "Tickets" smart button.
You can create a helpdesk ticket from the sale order/quotation using the "Create Ticket" button.
After that one wizard opens, fill the details and save it.
"Helpdesk Ticket" created.
You can see tickets of that sale order/quotation using the "Tickets" smart button.
It opens tickets Kanban view.
Created ticket form view looks like this.
You can filter tickets sale order wise.
You can filter sale order ticket wise.
Manage Products
Goto user config setting, Enable 'Manage Products'.
You can select products for each ticket.
Ticket PDF report with the products.
Version 15.0.1 | Released on : 10 October 2021
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
-
No, Our helpdesk app works independently. The standard helpdesk app and our helpdesk app together not works!
Here is the link where you can purchase our helpdesk enterprise app.
Helpdesk Enterprise
- Yes, This app is compatible with Odoo's Multi-Company Feature.
- Please Contact Us at sales@softhealer.comto request customization.
- Yes, we provide free support for 100 days.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- Yes, You have to download module for each version (13,14,15) except in version 12 or lower.
- No, We do not provide any kind of exchange.
Multi-Languages
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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Any abuse of this reporting system will be penalizedIts not work
It could be a good module, but it didn't work when changing the odoo version. I know it's your policy, but writing a piece of software that only works on one version is bad for a programmer.
Re: Its not work
DearTan Thanh,
Sorry for the inconvenience you faced! It appears that you mistakenly purchased the incorrect version. For example, V14 is incompatible with any other version due to variations in certain fields, even though the functionality remains the same across versions. We would like to emphasize that, according to the Odoo policy and our documentation, it is not possible to install V15 on any other version. Should you encounter any difficulties while using our module, please do not hesitate to contact us. We are always there to support you.
It’s important to note that the Odoo community is constantly working on improving the framework and making it more stable. This means that sometimes changes are made that can break compatibility with older modules.
Thank you!
Team Softhealer
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