Website Helpdeskby Softhealer Technologies https://www.softhealer.com
|Lines of code||8474|
|Also available in version||v 11.0 v 12.0 v 13.0 v 14.0|
Are you looking for a fully flexible and customizable helpdesk on the website? This module will work on a website with a backend. Website customer helpdesk support Ticketing System is used to give the customer an interface where he/she can send support ticket requests and attach documents from the website. Customer can view their ticket from the website portal and easily see the stage of the reported ticket also customers get a link of the portal in email as well. Our this apps almost contain everything you need for Service Desk, Technical Support Team which include service request to be managed in Odoo backend. The support ticket will send by email to the customer and admin. Customer can view their ticket from the website portal and easily see the stage of the reported ticket. This desk is fully customizable clean and flexible. The support ticket will send by email to the customer and admin. for an Online ticketing system for customer support in Odoo Support. Customer can view their ticket from the website portal and easily see the stage of the reported ticket.
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|5||Helpdesk Timesheet||10 Eur|
|6||Helpdesk Support Ticket To Task||10 Eur|
Create tickets from the website by the website user.
You can add a mobile number in the helpdesk ticket.
A ticket was created in the backend.
Access group for "Helpdesk Manager", "Helpdesk Team Leader", "Helpdesk User"
Helpdesk Teams menu and list view.
"Helpdesk Teams" form view. Where you can define team members and the team leader or set team as default.
"Helpdesk Tickets Type" menu and list view.
"Helpdesk Subject Types" menu and list view.
"Helpdesk Tags" menu and list view.
"Helpdesk Stages" menu and list view.
"Helpdesk Stages" form view. Where you can define stages and it's access rights, E-Mail template, next stage.
"Helpdesk Categories" menu and list view.
"Helpdesk Sub Categories" menu and list view.
"Helpdesk Priorities" menu and list view.
"Helpdesk Setting" View.
"Helpdesk Ticket" Kanban view.
"Helpdesk Ticket" List view.
"Helpdesk Ticket" Pivot view.
"Helpdesk Ticket" Graph view.
"Helpdesk Ticket" Calender view.
"Helpdesk Ticket" Schedule activity view.
"Helpdesk Ticket" form view.
"Helpdesk Ticket" form attachment view. Where you can attach the document received from the customer.
When a ticket is created that time customer will notify via email.
When a ticket is created that time assign user will notify via email.
When you click on the 'Replay' button on the form, this wizard will appear where you can set an email template as per replay. In Email, there is one link 'View Ticket', Where customers can see the ticket status.
'Replied Date' added after a replay and replied status will change 'Staff Replied'.
While the ticket is closed, the customer will notify via email with a feedback link. Click on the link.
After click on the link customer will see this view, where customers give feedback with comments.
Thank you message after submitting feedback.
"Ticket Close" information will be added here.
Chat with customers in chatter.
Ticket on the portal.
List view on portal. You can group by, search, and create tickets.
Helpdesk Portal ticket view where users can download ticket in PDF.
Helpdesk Portal ticket in PDF.
Helpdesk Portal ticket in PDF for the backend.
'Ticket Dashboard' for Helpdesk Manager. Where you can filter data with various filters and see data in well-organized table format.
'Ticket Dashboard' for Helpdesk Team Leader. Where a leader can see only his team data and filter data with various filters, see data in well-organized table format.
'Ticket Dashboard' for Helpdesk User. Where users can see the only ticket which is assigned, filter data with date filters, and see data in a well-organized table format.
Version 15.0.3 | Released on : 6thMay 2022
Version 15.0.2 | Released on : 20th December 2021
Version 15.0.1 | Released on : 10 October 2021
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- Yes, This app is compatible with Odoo's Multi-Company Feature.
- Yes, we provide free support for 100 days.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- Yes, You have to download module for each version (13,14,15) except in version 12 or lower.
- No, We do not provide any kind of exchange.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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