Manage Timesheet With Helpdesk | Manage Helpdesk With Timesheet

by
Odoo

56.46

v 15.0 Third Party 4
Required Apps Employees (hr)
Project (project)
Included Dependencies
Lines of code 7794
Technical Name sh_helpdesk_timesheet
LicenseOPL-1
Websitehttp://www.softhealer.com
Also available in version v 13.0 v 14.0 v 12.0
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Required Apps Employees (hr)
Project (project)
Included Dependencies
Lines of code 7794
Technical Name sh_helpdesk_timesheet
LicenseOPL-1
Websitehttp://www.softhealer.com
Also available in version v 13.0 v 14.0 v 12.0
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Community Enterprise Odoo.sh

Helpdesk Timesheet

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In this module, you can manage the helpdesk ticket timesheet which shows how much work done and how much time spent on the particular ticket. If you have the same description for all the timesheets then we have added a special feature "default description" that will automatically add default description entry when you end timer.

Hot Features

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Helpdesk Ticket With Timesheet
Manage Multiple Tickets At a Time
Default Description In Ticket

Features

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  • Easy to manage the helpdesk ticket with the timesheet.
  • You can start multiple tickets timer at a time.
  • You can add tickets default description entry using the "Default Description" field.
  • You can aware of the time spent on the tickets.

Tick the security group "Helpdesk Ticket Timesheet".


Enable the "Default Description In Timesheet" to add the default description in the timesheet, and then select default project. Enable "Multiple Ticket Allowed" to start multiple tickets timer at a time.


You can filter tickets by "Running Ticket" which shows which ticket timer is running.


Now we start the timer of the other ticket.


So if you have enabled the "multiple ticket" group then you can start multiple tickets timer simultaneously.


Timesheet entry will look like this, currently one timesheet entry in the ticket.


Now we press the "End Ticket" button to end the timer, you can end the timer as well from the list view using the "End" button.


After that one wizard opens, It will automatically add a default description entry when you end the time


So now after the end timer, our ticket timesheet entry is updated.


Now we disable the "Multiple Ticket Allowed" group.


Currently, one ticket timer is running, and start the timer of the other ticket.


So it shows a warning because we have disabled the "Multiple Ticket Allowed" group.


Version 15.0.1 | Released on : 10 October 2021

Initial Initial Release.
  • Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
  • Yes, This app is compatible with Odoo's Multi-Company Feature.
  • Yes, we provide free support for 100 days.
  • Yes, you will get free update for lifetime.
  • Yes, You have to download module for each version (13,14,15) except in version 12 or lower.

Multi-Languages

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We have added predefined some languages(English, German / Deutsch, Arabic, Spanish / Espanol, French / Francais, Chinese) in module, If you want to add other language you can contact us on support@softhealer.com. We use google translator tools for multi-languages so possible translations can be not accurate. we accept suggest to make more accurate translations also on support@softhealer.com.

english germany arab spanish Chinese French

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