Website Helpdesk Support Ticket Management V16

v 16.0 Third Party 469

Required Apps	• Project (project) • Website (website) • Sales (sale_management) • Invoicing (account) • Employees (hr)
Lines of code	1218
Technical Name	`odoo_website_helpdesk`
License	LGPL-3

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Required Apps	• Project (project) • Website (website) • Sales (sale_management) • Invoicing (account) • Employees (hr)
Lines of code	1218
Technical Name	`odoo_website_helpdesk`
License	LGPL-3

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Website Helpdesk Support Ticket Management

A Module For Managing Support Tickets

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Overview Learn more about this module

Features View features of this module

Screenshots View screenshots for this module

Overview

In the Helpdesk Support App, one can Create Ticket trough website portal and can view their tickets. The Internal user can assign th ticket to any team and link to any project if needed and can invoice based on the timesheet

Features

Website Ticket Creation

View created tickets from portal

Create Tasks for the project linked to the Ticket

Link a project to the Ticket and invoice based on the tasks timesheet

Tickets can be viewed and managed from backend

Customise stages or use predefined stages for seeing the status of ticket

Screenshots

Create Tickets From website,

Get Confirmation/Success message for ticket creation

View created tickets from portal

View the details of each ticket by hovering over them.

Configure stages for tickets

View tickets according to stages in kanban view.

Create / configure helpdesk teams

Create Tickets from backend normally

Enable 'Create Tasks' from configuration settings to create tasks for the project linked to the Ticket

Turn on 'create task' toggle inside the ticket form to link a project to the Ticket

Create Tasks:

Turn on 'Billable' toggle inside the ticket form to create invoice based on the tasks timesheet

Create invoice:

Print PDF Report of the Ticket from backend

Ticket (pdf):

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Trading

Easily procure and sell your products

POS

Easy configuration and convivial experience

Education

A platform for educational management

Manufacturing

Plan, track and schedule your operations

E-commerce & Website

Mobile friendly, awe-inspiring product pages

Service Management

Keep track of services and invoice

Restaurant

Run your bar or restaurant methodically

Hotel Management

An all-inclusive hotel management application

Support

Need Help?

Got questions or need help? Get in touch.

odoo@cybrosys.com

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+91 86068 27707

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Multilanguage?

Peter Romão

on 2/12/23, 10:27 PM

Hello Cybrosys,

Nice app, congratulations and thank you.

Anyway this could be multilingual i18n capable?

Best Regards

Re: Multilanguage?

Cybrosys Technologies

on 2/22/23, 5:56 AM Author

We have updated the module with the multi-language support.