We have added predefined
some languages(English,
German / Deutsch, Arabic,
Spanish / Espanol, French
/ Francais, Chinese) in
module, If you want to
add other language you
can contact us on support@softhealer.com.
We use google translator
tools for multi-languages
so possible translations
can be not accurate. we
accept suggest to make
more accurate
translations also on support@softhealer.com.
Manage Maintenance and Equipment With Helpdesk
by Softhealer Technologies http://www.softhealer.com
Odoo
$ 255.45
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Maintenance (maintenance)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 8767 |
| Technical Name |
sh_helpdesk_maintenance |
| License | OPL-1 |
| Website | http://www.softhealer.com |
| Versions | 15.0 16.0 17.0 18.0 |
Community
Enterprise
Odoo.sh
Manage Maintenance and Equipment With Helpdesk
This app simplifies the process for your helpdesk team to efficiently manage both maintenance and equipment through a platform. With "Manage Maintenance with Helpdesk", your team can seamlessly create, track, and resolve maintenance requests directly within the helpdesk system. Similarly, "Manage Equipment with Helpdesk" allows for the smooth handling of equipment-related issues, from ticket creation to resolution, all within the helpdesk interface. With this module, your helpdesk team can seamlessly generate maintenance and equipment requests from helpdesk tickets, or they can create helpdesk tickets from equipment and maintenance requests. This facilitates providing faster responses and improves both maintenance and equipment needs.
Features
- The helpdesk team efficiently manages both maintenance and equipment tasks.
- You can create, track and resolve maintenance requests directly within the helpdesk system.
- Simplifies the handling of equipment-related issues, allowing for seamless ticket creation and resolution within the helpdesk interface.
- Allows the helpdesk team to generate maintenance and equipment requests directly from helpdesk tickets, or vice versa.
Go to maintenance and click on the maintenance request. Create a maintenance request.
If you want to create a ticket for this request then simply click on the 'Create Ticket' button.
After that, you will be redirected to the ticket form view. Fill up the details and save.
Go to the equipment menu. You can also create a ticket from the equipment form view by clicking on the 'Create Ticket' button.
To view the ticket, click on the 'Ticket' smart button.
In the form view of the ticket, you can see the 'Equipment' smart button.
Go to the helpdesk, click on the tickets menu and open a ticket.
You can create a maintenance request and equipment request from here. Click on create maintenance request.
After that, you will be redirected to the maintenance request form view. Fill up the details and save.
You can see the tickets' smart button.
Go to the helpdesk, click on the tickets menu and open a ticket.
You can create an equipment request and equipment request from here. Click on create equipment request.
After that, you will be redirected to the equipment request form view. Fill up the details and save.
You can see the tickets' smart button.
Version 16.0.1 | Released on : 7th November 2024
Initial
Initial
Release.
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas).
- Please Contact Us at sales@softhealer.comto request customization.
- Yes, we provide free support for 100 days.
- Yes, you will get free update for lifetime.
- No, you don't need to install additional libraries.
- For version 12 or upper, you will need to purchase the module for each version that you want to use.
- No, We do not provide any kind of exchange.
Multi-Languages
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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