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  1. APPS
  2. After-Sales
  3. Helpdesk Livechat v 16.0
  4. Sales Conditions FAQ

Helpdesk Livechat

by Viindoo https://viindoo.com/apps/app/18.0/viin_helpdesk_livechat
Odoo

$ 240.54

v 16.0 Third Party 1
Live Preview
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Live Chat (im_livechat)
• Discuss (mail)
Community Apps Dependencies Show
Helpdesk
Lines of code 4158
Technical Name viin_helpdesk_livechat
LicenseOPL-1
Websitehttps://viindoo.com/apps/app/16.0/viin_helpdesk_livechat
Versions 13.0 14.0 15.0 16.0 17.0 18.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Live Chat (im_livechat)
• Discuss (mail)
Community Apps Dependencies Show
Helpdesk
Lines of code 4158
Technical Name viin_helpdesk_livechat
LicenseOPL-1
Websitehttps://viindoo.com/apps/app/16.0/viin_helpdesk_livechat
Versions 13.0 14.0 15.0 16.0 17.0 18.0
  • Description
  • Documentation
  • License

Demo video: Helpdesk Livechat

What it does

#. Problem When you chat with customers on your website, you may need to create a support request for the relevant departments by creating a manual ticket or creating a lead and converting it to a ticket. However, these methods often take time and have many steps.

  1. This module will help your company
  • Support to create a ticket directly by using the /ticket from the chat window.
  • Save conversation between you and the customer in the description of Ticket for tracking.

You May Also Like

  • Helpdesk CRM Integration
  • Helpdesk & Sale Integrator
  • Helpdesk & Human Resources Integration

Supported Editions

  1. Community Edition

Installation

  1. Navigate to Apps.
  2. Search with keyword viin_helpdesk_livechat.
  3. Press Install.

How it works

Instruction video: Helpdesk Livechat

After installing the module, from any livechat, you can create a ticket by typing /ticket + ticket name. And press Send.

Create a ticket from live chat

When the ticket is successfully created. Press the link on the chat, the system will navigate you to the ticket view.

Ticket view

Note: You need to install the Live chat app to use this feature.

You can refer to the Integration with the Live chat app article for more detail.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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