Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Property Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
      • Get a Tailored Demo
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +32 2 290 34 90
    • Get a Tailored Demo
  • Pricing
  • Help
  1. APPS
  2. ITSM
  3. ITSM Pro: Incident Management v 17.0
  4. Sales Conditions FAQ

ITSM Pro: Incident Management

by Genin IT http://www.geninit.cn , 亘盈信息技术 http://www.geninit.cn
Odoo

$ 1232.97

In-App Purchases
v 17.0 Third Party
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Website (website)
• Employees (hr)
Community Apps Dependencies Show
ITSM Pro: CMDB & Core Framework
Lines of code 5493
Technical Name itsm_incident
LicenseOPL-1
Websitehttp://www.geninit.cn
Versions 17.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Website (website)
• Employees (hr)
Community Apps Dependencies Show
ITSM Pro: CMDB & Core Framework
Lines of code 5493
Technical Name itsm_incident
LicenseOPL-1
Websitehttp://www.geninit.cn
Versions 17.0
  • Description
  • License

ITSM Pro: Incident Management

极速响应,专业恢复。让 IT 故障不再成为业务发展的阻碍。
Blazing speed, professional recovery. Stop IT outages from hindering business growth.

核心价值 | Core Value

极速分派 | Fast Triage

内置智能分配引擎,确保每一个事件都能根据类别、时段自动指派至最优技术团队。
Automated engine routes incidents to the best team instantly.

双重 SLA 监控 | Dual SLA

同时追踪“首次响应”与“最终解决”两个关键时点。可视化倒计时面板,告警合规风险。
Monitor both Response and Resolution times with visual breaches.

影响度矩阵 | Priority Matrix

遵循 ITIL 标准,通过“紧急度 x 影响度”自动定级 P1-P4。科学调度技术力量。
Auto-calculate P1-P4 priority via urgency and business impact matrix.

高级工程特性 | Advanced Features

分层升级机制 | Hierarchical Escalation

当一线工程师无法解决或 SLA 即将触边时,系统自动触发技术或管理升级,调动更高阶资源介入。
Trigger functional and hierarchical escalations to mobilize higher management resources.

KM 知识闭环 | Knowledge Bridge

一键将已解决的事件转化为知识库草案。将个人经验物理固化为公司资产,大幅降低后续重复故障的修复时间。
Convert resolved incidents to KB articles with one click to build a self-healing culture.

业务应用场景 | Use Cases

核心生产业务中断恢复

针对核心业务系统的突发故障,通过 P1 级加速流程和多级升级,将停机损失降至最低。
Minimize downtime for mission-critical failures via P1 acceleration.

海量运维请求分类治理

利用自动化分派规则,将散乱的咨询、故障申请有序归档至对应技术中心,提升运营透明度。
Automated triage for massive IT support requests.

技术支持 | Technical Support

Genin IT Logo

亘盈信息技术 | Genin IT

专注 Odoo 工业数字化与高端定制

联系我们 | Contact Us

info@geninit.cn

www.geninit.cn

WeChat: jeffery9

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.
  • Ratings
  • Discuss
There are no ratings yet!
by
MARCELO FRANCISCO AHUMADA POZO
on 9/25/25, 3:39 PM

We need to test it. Is it possible to get a demo?


Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with