$ 1183.26
In-App Purchases| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 5398 |
| Technical Name |
itsm_incident |
| License | OPL-1 |
| Website | http://www.geninit.cn |
ITSM 事件管理 | Incident Management
快速恢复服务,最大化业务连续性
Rapid Service Restoration to Maximize Business Continuity
ITIL 4 Ready
SLA Driven
CMDB Integrated
核心管理能力 | Core Management Capabilities
多渠道自动创建 | Multi-Channel Automation
支持通过邮件、Webhook API 和客户门户自动创建事件,实现无人化报障
Automated incident creation via Email, Webhook, and Portal
SLA 驱动的升级引擎 | SLA-Driven Escalation
响应与解决双 SLA 计时,超时自动触发层级升级,并通过活动驱动处理
Dual SLA tracking with automated hierarchical escalation
智能队列与分派 | Smart Queue & Assignment
基于服务分类的智能规则,支持轮询自动分派,确保团队负载均衡
Category-based rules and round-robin auto-assignment
专业治理特性 | Governance Features
合并与拆分 | Merge & Split
重复事件一键合并,复杂事件拆分为多个子任务并行处理,提升协作效率
Duplicate detection and incident splitting capabilities
权益自动校验 | Entitlement Verification
自动从客户服务协议中推导 SLA,确保服务等级与商业承诺精确匹配
Auto-derivation of SLA from customer's Service Agreements
活动驱动流 | Activity-Driven
关键流程动作自动生成待办任务,确保环节责任到人,杜绝工单悬停
Action-based auto-activities for seamless workflow
技术支持 | Technical Support
亘盈信息技术 | Genin IT
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module
There are no ratings yet!
We need to test it. Is it possible to get a demo?