$ 1232.97
In-App Purchases| Availability |
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On Premise
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| Odoo Apps Dependencies |
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Discuss (mail)
• Website (website) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 5493 |
| Technical Name |
itsm_incident |
| License | OPL-1 |
| Website | http://www.geninit.cn |
| Versions | 17.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 5493 |
| Technical Name |
itsm_incident |
| License | OPL-1 |
| Website | http://www.geninit.cn |
| Versions | 17.0 |
ITSM Pro: Incident Management
极速响应,专业恢复。让 IT 故障不再成为业务发展的阻碍。
Blazing speed, professional recovery. Stop IT outages from hindering business growth.
核心价值 | Core Value
极速分派 | Fast Triage
内置智能分配引擎,确保每一个事件都能根据类别、时段自动指派至最优技术团队。
Automated engine routes incidents to the best team instantly.
双重 SLA 监控 | Dual SLA
同时追踪“首次响应”与“最终解决”两个关键时点。可视化倒计时面板,告警合规风险。
Monitor both Response and Resolution times with visual breaches.
影响度矩阵 | Priority Matrix
遵循 ITIL 标准,通过“紧急度 x 影响度”自动定级 P1-P4。科学调度技术力量。
Auto-calculate P1-P4 priority via urgency and business impact matrix.
高级工程特性 | Advanced Features
分层升级机制 | Hierarchical Escalation
当一线工程师无法解决或 SLA 即将触边时,系统自动触发技术或管理升级,调动更高阶资源介入。
Trigger functional and hierarchical escalations to mobilize higher management resources.
KM 知识闭环 | Knowledge Bridge
一键将已解决的事件转化为知识库草案。将个人经验物理固化为公司资产,大幅降低后续重复故障的修复时间。
Convert resolved incidents to KB articles with one click to build a self-healing culture.
业务应用场景 | Use Cases
核心生产业务中断恢复
针对核心业务系统的突发故障,通过 P1 级加速流程和多级升级,将停机损失降至最低。
Minimize downtime for mission-critical failures via P1 acceleration.
海量运维请求分类治理
利用自动化分派规则,将散乱的咨询、故障申请有序归档至对应技术中心,提升运营透明度。
Automated triage for massive IT support requests.
技术支持 | Technical Support
亘盈信息技术 | Genin IT
专注 Odoo 工业数字化与高端定制
联系我们 | Contact Us
info@geninit.cn
www.geninit.cn
WeChat: jeffery9
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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