Lost Messages Routing
by faOtools https://faotools.com/apps/18.0/lost-messages-routing-18-0-mail-manual-routing-905$ 41.44
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
Discuss (mail)
|
Lines of code | 458 |
Technical Name |
mail_manual_routing |
License | See License tab |
Website | https://faotools.com/apps/17.0/lost-messages-routing-17-0-mail-manual-routing-826 |
Versions | 18.0 13.0 8.0 12.0 9.0 14.0 11.0 17.0 10.0 15.0 16.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
Discuss (mail)
|
Lines of code | 458 |
Technical Name |
mail_manual_routing |
License | See License tab |
Website | https://faotools.com/apps/17.0/lost-messages-routing-17-0-mail-manual-routing-826 |
Versions | 18.0 13.0 8.0 12.0 9.0 14.0 11.0 17.0 10.0 15.0 16.0 |
Sometimes Odoo does not manage to address incoming messages. For example, it happens when your customer doesn't reply to a message but sends a direct email to your catchall address. In that case, such an email is completely lost, and clients become more and more irritated. This tool solves the issue. With this app, you get full control over all lost messages and you can attach any Odoo message to a proper document thread.
No Odoo messages are lost
The app improves Odoo message routing. If any email can't be attached, it will be marked as 'lost' and will be added to the special view
All unattached messages in a single list
All messages which Odoo has not managed to route are kept under the special top entry menu 'Lost messages'
Simple addressing of lost messages
To route a lost message push the button 'Route manual' and select a target document (for example Contact > Agrolait). As the wizard is saved, a message would be instantly added to that object.
Mass processing
The app allows batch addressing through the tree mass action. In such a way, a few messages might be added to the same Odoo document
Odoo objects
Restrict Odoo models to which messages might be routed: Lost Messages > Settings > the section 'Lost messages allowed models' (for example, to orders and opportunities only). If not selected, it would be possible to address a message to any object
Notification of unattached emails
Configure Odoo to send notifications by lost messages. Go to the Odoo general settings > Email Section and check the box 'Lost messages notification'. Then, choose users who should be warned
Secured administration
The features are available for users with the special right "Lost Messages Manager". Take into account: the module makes all unattached messages available for that group
Not only lost messages
The tool works also with normal messages. Via the same button 'Route manual', Odoo admins might re-attach messages to another object.
Amazing App and fantastic support
I bought the addon for v10. At the beginnig the addon did not work well. Then I requested an improvement feature, they did it in just A FEW HOURS. I am very happy, the addon is working perfectly, is just what I was looking for. Very excelent support Thanks a lot Odoo Tools Team
A must have
With the help of this app you will never lose any messages again. We are very happy with the functionality and also with the responsive and quick support! They take our ideas and wishes serious. This is the way it should! Thumbs up!
Awesome app! MUST BUY if you use Odoo!!!
The app helped us alot. Some our customers send us an email and got lost in the process. with Lost messages routing the messages got stored and we can place the mail into the correct corresponding process. plus excellent support from Odoo Tools with adding a new feature to send an e-mail to selected users whenever a lost message is found. 10/10!!
It works very well
It is very useful, it helps us to efficiently serve our customers.
After routing, the message is moved to other messages. You can find it in the technical menu âMessagesâ, from which you can reroute it to the right objectâs thread.
You can specify the models for routing. For that, open the module's settings by clicking on the tab 'Configuration', find the section 'Lost messages allowed models', define the models, which could be used to route messages to, and click 'Save'. After that, only stated in this field models will be available for a user to attach a message.
Yes, you can route any Odoo message. To that goal, admin users in developer mode should go to the menu Settings > Technical > Discuss > Messages; select required ones, push the Action > Route Manual.
According to the current Odoo Apps Store policies:
- every module bought for version 12.0 and prior gives you access to all versions up to 12.0.
- starting from version 13.0, every module version should be purchased separately.
- disregarding the version, purchasing a tool grants you a right to all updates and bug fixes within a major version.
Take into account that the faOtools team does not control those policies. For all questions, please contact the Odoo Apps Store representatives directly.
The easiest approach is to use the Odoo store built-in workflow:
1. Open the module's page and click the button Deploy on odoo.sh
2. After that, you will be redirected to the GitHub page. Login to your account and click 'Create a new repo' or use the existing one. Please, make sure, that your repository is private. It is not permitted to publish the apps under the OPL-1 license. If necessary, create a new repo for your Odoo.sh project
3. Then, go to odoo.sh and click on the deploy button, submit the decision in the pop-up window and click 'Continue'. The action will trigger the installation process.
These steps will install the app for your project production branch. If you want to deploy the apps for other branches or update the module, you should undertake the following actions:
1. Upload the source code for the app from the Odoo store
2. Commit the module to a required GitHub repository. Make sure that none of the app folders/files are ignored (included in the .gitignore of your repo). Repositories are automatically created by odoo.sh, which might add by default some crucial items there (e.g. /lib). You should upload all module directories, subdirectories, and files without exceptions
3. Deploy a target branch of the odoo.sh project or wait until it is automatically built if your settings assume that.
Unzip the source code of the purchased tools in one of your Odoo add-ons' directories;
Re-start the Odoo server;
Turn on the developer mode (technical settings);
Update the apps' list (the apps' menu);
Find the app and push the button 'Install';
Follow the guidelines on the app's page if those exist.
Yes, sure. Take into account that Odoo automatically adds all dependencies to a cart. You should exclude previously purchased tools.
A red/orange warning itself does not influence features of the app. Regretfully, sometimes our modules do not pass standard automatic tests, since the latter assumes behavior which is in conflict with our apps goals. For example, we change price calculation, while standard Odoo module tests compare final price to standard algorithm.
So, first of all, please check deployed database features. Does everything work correctly?
If you still assume that warning influences real features, please contact us and forward full installation logs and the full lists of deployed modules (including core and third party ones).
No, we distribute the tools only through the official Odoo apps store
Regretfully, we do not have a technical possibility to provide individual prices.
No, third party apps can not be used on Odoo Online.
Yes, all modules marked in dependencies are absolutely required for a correct work of our tool. Take into account that price marked on the app page already includes all necessary dependencies.
The price for our modules is set up in euros. The Odoo store converts prices in others currencies according to its internal exchange rate. Thus, the price in US Dollars may change, when exchange rate changes.
Lost messages are distinguishable and easy to address
Routing a message is fast and simple
The addressed message is correctly attached
Lost messages list / Address lost messages in batch
Configure users to notify of new lost messages
The right to manage lost messages
Odoo demonstration databases (live previews)
For this app, we might provide a free personalized demo database.
To demand such a database, press the button "Live Preview" on the top of this page or copy the link https://faotools.com/s/qcx5o2
No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.
By your request, we will prepare an individual live preview database, where you would be able to apply any tests and check assumptions for 14 days.
Bug reporting
In case you have faced any bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes within 60 days after the purchase, while even after this period we are strongly interested to improve our tools.
To send us a bug report: press the "Website" link on the top of this page and push the button "Bug Report" (the tab Support). Alternatively, copy the link https://faotools.com/s/gd57hh
No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.
Please include in your request as many details as possible: screenshots, Odoo server logs, a full description of how to reproduce your problem, and so on. Usually, it takes a few business days to prepare a working plan for an issue (if a bug is confirmed) or provide you with guidelines on what should be done (otherwise).
Public features requests and module ideas (free development)
We are strongly motivated to improve our tools and would be grateful for any sort of feedback. In case your requirements are of public use and might be efficiently implemented, the team would include those in our to-do list.
Such a to-do list is processed on a regular basis and does not assume extra fees. Although we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.
To share ideas: press the "Website" link on the top of this page and push the button "Share Features Ideas" (the tab Support). Alternatively, copy the link https://faotools.com/s/2g7dgb
No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.
Questions and misc issues
Feel free to contact us with any other concerns, doubts, or questions: press the "Website" link on the top of this page and push the button "Raise Question" (the tab Support). Alternatively, copy the link https://faotools.com/s/q8mofa
About the team
faOtools (faotools.com, former odootools.com) is the team of developers and business analysts to help you extend Odoo's potential. We have been communicating with end users to whom the software became the main business tool since 2012. As a result, we are proud of dozens of successful Odoo apps developed. We are open for new ideas and challenges to create the best Odoo apps for business needs all over the world.
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28Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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Installation
Guten Tag, das Modul ist installiert, jedoch unter Apps nicht sichtbar. Gibt es ein Update hierfür?
Re: Installation
Hello,
please make sure that your user has the access level "Lost Messages Manager". Then, please try to hard refresh your browser (Ctrl+Shift+R).
If after that, you still do not see the menu entry "Lost messages", make sure that the app is correctly installed:
* Make sure the app folder is fully available in your Odoo add-ons (or the correct git branch);
* Restart the Odoo server;
* Install/update the app through the interface.
We hope these recommendations will help.
Feel free to contact us with any questions or concerns in our support portal: https://faotools.com/s/q8mofa