$ 263.22
In-App Purchases| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Community Apps Dependencies | Show |
| Lines of code | 15896 |
| Technical Name |
viin_zalo_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/apps/app/17.0/viin_zalo_helpdesk |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Community Apps Dependencies | Show |
| Lines of code | 15896 |
| Technical Name |
viin_zalo_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/apps/app/17.0/viin_zalo_helpdesk |
Zalo OA + Helpdesk
Keep customers informed about their support tickets — directly on Zalo. 5 ready-made templates cover the full ticket lifecycle: from "we received your request" to "please rate our service".
Included templates
- Ticket created — let the customer know their request has been received.
- Ticket assigned — tell them who is working on it.
- Status update — keep them posted as the ticket progresses.
- Ticket resolved — confirm the issue is solved, with a link to view details.
- Service rating — ask the customer to rate their support experience.
Key Features
- 5 templates ready to use — no setup needed.
- Send from the ticket form or from the Discuss conversation.
- Ticket number, assignee, status, and portal link are filled in automatically.
- Preview the message before sending and adjust if needed.
Benefits
- Customers stay informed at every step without anyone typing a message.
- Support feels transparent and professional — satisfaction goes up.
- Agents stop sending the same update over and over — less repetitive work.
- Every notification is logged on the ticket — clear record of what was sent.
Who should use
- Support teams that handle customer requests through Zalo.
- Businesses that want customers to know what is happening with their ticket.
- Organizations that track service quality through customer ratings.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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