POS Configuration :

• Navigate to Point of Sale → Configuration → Point of Sale and open the required POS (e.g., Furniture Shop).

Enable Restrict Refund Option :

• In the POS settings, enable the Restrict Refund option and select the users who are allowed to perform return/refund operations.

• Save the POS settings. (Note: If a session is running, close it before applying changes.)

Start POS Session :

• Open the POS session and allow users to perform normal sales operations.

• Return Attempt from Orders Screen


• Go to Orders menu → Open any order → Click “Return Products”


• System checks whether the logged-in user is allowed.

User Restriction Validation :

• If the user is authorized → Return process continues normally


• If the user is not authorized → System blocks the action

Warning Message Display :

• Unauthorized users will see an error message:
  • “Invalid Operation: You are not allowed to perform a refund.”

Access POS Orders from Dashboard :

• Go to Point of Sale Dashboard → Click 3 dots on POS → Select “Orders” to view all POS orders.


• Open any order and click on “Return Products”


• System checks whether the logged-in user has permission.

Return Attempt from Delivery Order :

• Open the related Delivery (Picking) of the POS order and click the Return button.


• System again validates user permission.

User Restriction Validation :

• If the user is authorized → Return process continues normally


• If the user is not authorized → System blocks the action

Warning Message Display :

• Unauthorized users will see an error message:
  • “Invalid Operation: You are not allowed to refund this order.”