Assign SN in helpdesk ticket
by CLuedoo https://www.cluedoo.com/shop/lic-clu-set-hdk-0006-assign-sn-in-helpdesk-ticket-6080$ 100.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Manufacturing (mrp)
• Inventory (stock) • Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Lines of code | 30 |
| Technical Name |
fal_helpdesk_assign_sn |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0006-assign-sn-in-helpdesk-ticket-6080 |
| Versions | 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Manufacturing (mrp)
• Inventory (stock) • Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Lines of code | 30 |
| Technical Name |
fal_helpdesk_assign_sn |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0006-assign-sn-in-helpdesk-ticket-6080 |
| Versions | 18.0 |
STORY BEHIND THE FEATURES
ODOO's FUNCTIONS
By default, Odoo’s Inventory and Helpdesk modules allow tracking products by Serial Number (SN) and associating them with customers, but there is no automated process to read or assign a serial number directly within a ticket (e.g., in the Helpdesk module) and populate the related customer information.
CLUEDOO's FUNCTIONS
On a Helpdesk ticket, this module automates the task of Serial Number (SN) reading and populates a customer related to the SN.
CLUEDOO RECOMMENDATION
Install on 100% of the database.
OUR FEATURES AS SOLUTIONS
Automate the task of Serial Number (SN) reading and populate a customer related to the SN
HOW TO USE THIS MODULE
1.
Action:
- On a new ticket, click on the field Assign Serial Number.
- Scan a serial number.
2
Result:
- The Serial number is recorded in the field Assign Serial Number
- The customer to whom the Serial Number was delivered is populated.
Note: this module supports only product track by SN, not by Lots
Need Any Help?
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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