Assign SN in helpdesk ticket
by CLuedoo https://www.cluedoo.com/shop/licclusethdk0006-assign-sn-in-helpdesk-ticket-6080$ 100.00
| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
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Manufacturing (mrp)
• Inventory (stock) • Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Lines of code | 49 |
| Technical Name |
fal_helpdesk_assign_sn |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/licclusethdk0006-assign-sn-in-helpdesk-ticket-6080 |
| Versions | 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Manufacturing (mrp)
• Inventory (stock) • Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Lines of code | 49 |
| Technical Name |
fal_helpdesk_assign_sn |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/licclusethdk0006-assign-sn-in-helpdesk-ticket-6080 |
| Versions | 18.0 19.0 |
ODOO'S FUNCTION
By default, Odoo’s Inventory and Helpdesk modules allow tracking products by Serial Number (SN) and associating them with customers, but there is no automated process to read or assign a serial number directly within a ticket (e.g., in the Helpdesk module) and populate the related customer information
CLUEDOO'S FUNCTION
On a Helpdesk ticket, this module automates the task of Serial Number (SN) reading and populates a customer related to the SN.
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1. Action: - On a new ticket, click on the field Assign Serial Number. - Fill Serial Number/Lot. Then Save |
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Result: - The Serial number is recorded in the field Assign Serial Number - The customer to whom the Serial Number was delivered is populated.
Note: From v19 and earlier version, this module supports product track by both SN and Lots
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In case when 2 products have same Serial Number ID There is a warning after you open ticket or fill the field "Assign Serial Number" For example: SN ID "testsn1" is the SN of two products: Test SN (package) and Ascoustic Bloc Screens (White) Then you have to fill Customer and Product manually |
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