| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Contacts (contacts) • Inventory (stock) • Point of Sale (point_of_sale) |
| Community Apps Dependencies | Show |
| Lines of code | 17534 |
| Technical Name |
pms_account |
| License | AGPL-3 |
| Website | https://www.agilorg.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Contacts (contacts) • Inventory (stock) • Point of Sale (point_of_sale) |
| Community Apps Dependencies | Show |
| Lines of code | 17534 |
| Technical Name |
pms_account |
| License | AGPL-3 |
| Website | https://www.agilorg.com |
Guest Account Management
Guest Account Management
Complete guest account management and financial tracking capabilities for your property management system. Handle guest folios, service postings, payments, transfers, and checkout processes with complete integration to Odoo's accounting system for seamless financial operations.
Module Features
Individual & Group Account Management
Create and manage individual guest accounts or group accounts for multiple guests. Handle account linking, detaching, and transfers between individual and group accounts with complete audit trail and financial control.
Flexible Folio Management
Manage multiple folios per guest account for organized billing. Transfer services between folios, categorize charges by service type, and maintain separate billing records for different aspects of the guest's stay.
Extend Stay Management
Seamlessly extend guest reservations when they decide to stay longer. The system automatically updates the departure date, recalculates accommodation charges, checks room availability for extended dates, and adjusts billing accordingly. Maintain continuous service without creating new reservations while preserving all existing account history and charges.
Guest Relocation & Room Changes
Transfer guests between rooms during their stay due to maintenance issues, upgrades, or guest requests. The system automatically handles charge redistribution, updates housekeeping status, maintains billing continuity, and preserves the complete account history. Support for both manual and automatic room assignments with real-time availability checks.
Service Posting & Extras
Add extras and services to guest accounts during their stay. Post accommodation charges, meal plans, and additional services manually or automatically. Handle service cancellations and modifications with proper accounting integration.
Advanced Transfer Operations
Transfer services between guest accounts, move charges between folios, and handle room changes with automatic charge redistribution. Support for POS integration allows direct transfer of restaurant and service charges to guest accounts.
Comprehensive Payment Processing
Handle multiple payment methods, deposits, and advance payments. Process partial payments, manage payment splitting, and integrate with various payment gateways. Support for prepaid services and credit account management.
Checkout & Automated Invoicing
Generate professional invoices automatically during checkout process. Handle guest departures with complete financial reconciliation, final payment processing, and account closure with full integration to Odoo's accounting system.
Night Audit Process
Automated end-of-day procedures to close the business day, post room charges, generate financial reports, verify transactions, and prepare the system for the next operating day with complete audit trail and reconciliation.
Frequently Asked Questions
What is a guest account?
A guest account is a financial record that tracks all charges, payments, and transactions for a guest during their stay. It includes room charges, services, extras, and any payments made, providing a complete billing history from check-in to checkout.
What is the difference between individual and group accounts?
Individual accounts are for single guests or families, while group accounts can consolidate multiple individual accounts for events, corporate bookings, or tour groups with centralized billing.
How do folios work within guest accounts?
Folios are sub-accounts within a guest account that allow you to categorize and separate different types of charges (accommodation, restaurant, spa, etc.) for better organization and billing clarity.
How does the "extend stay" feature work?
When a guest wants to stay longer, you can extend their stay via the "extend stay" action. The system automatically checks room availability for the extended period, recalculates accommodation charges, updates the billing, and maintains all existing account information without creating a new reservation.
What happens during guest relocation or room changes?
Guest relocation allows you to move a guest from one room to another during their stay. The system automatically transfers all charges to the new room, updates housekeeping status for both rooms, maintains billing continuity, and preserves the complete account history. This is useful for room upgrades, maintenance situations, or fulfilling guest preferences.
Can I transfer services between different guest accounts?
Yes, you can transfer services between guest accounts and between different folios within the same account. All transfers maintain a complete audit trail for accounting purposes.
How does the POS integration work?
Restaurant and bar charges from POS systems can be directly transferred to guest room accounts, allowing guests to charge services to their room and pay during checkout.
What payment methods are supported?
The module can integrate with various payment gateways through Odoo's payment modules.
How are invoices generated during checkout?
Invoices are automatically generated during the checkout process, consolidating all charges from folios, applying taxes, and creating proper accounting entries in the system.
What is the Night Audit process?
The Night Audit is a manual end-of-day verification process where the night auditor reviews all check-ins and check-outs, verifies guest information, validates services to be posted, reconciles POS sessions, and approves the day rollover to ensure complete accuracy before closing the business day.
Related Modules
Enhance your PMS with these complementary modules.
Website Booking Engine
Enable direct bookings on your website with real-time rates, availability, and promotions.
Learn more
Channel Manager Connector
Two‑way connector to push rates, availability, and stay restrictions (LOS, CTA/CTD, stop‑sell) and pull reservations, modifications, and cancellations in real time.
Learn moreProfessional Odoo Services
Beyond our PMS modules, Agilorg delivers end-to-end Odoo expertise to help your business thrive.
Odoo Consulting
Expert guidance to align Odoo with your business objectives. We analyze your processes, recommend best practices, and design scalable solutions tailored to your hospitality needs.
Implementation & Deployment
Complete implementation services from initial setup to go-live. We handle data migration, system configuration, user training, and ensure a smooth transition to Odoo.
Custom Development
Bespoke module development and customization to address your unique requirements. From specialized workflows to complex integrations, we build solutions that fit perfectly.
Third-Party Integrations
Seamless integration with payment gateways, channel managers, accounting systems, CRMs, and other essential business tools to create a unified ecosystem.
Support & Maintenance
Ongoing technical support, bug fixes, performance optimization, and system updates. We keep your Odoo environment running smoothly with proactive monitoring and rapid response.
Performance Optimization
Database tuning, code optimization, and infrastructure improvements to ensure your Odoo system delivers peak performance even with growing data volumes.
Why Choose Agilorg?
- Hospitality Expertise: Deep understanding of property management and hospitality operations
- End-to-End Solutions: From initial consultation to ongoing support
- Agile Methodology: Iterative development with regular feedback loops
- Transparent Communication: Regular updates and clear project visibility
Let's discuss your Odoo project
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